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14-997 Adopting 2014 City of Meridian Citizen SurveyCITY OF MERIDIAN RESOLUTION NO. 14-997 BY THE CITY COUNCIL: BIRD, BORTON, CAVENER MILAM, ROUNTREE, ZAREMBA A RESOLUTION OF THE MAYOR AND COUNCIL OF THE CITY OF MERIDIAN, IDAHO ADOPTING THE 2014 CITY OF MERIDIAN CITIZEN SURVEY. WHEREAS, on June 10, 2014 the 2014 City of Meridian Citizen Survey was presented to the Mayor and the Meridian City Council; WHEREAS, the purpose of the 2014 City of Meridian Citizen Survey is to provide the City of Meridian with a written summary that assesses citizen satisfaction with the quality of city services. WHEREAS, the Mayor and City Council of the City of Meridian have approved the adoption of the 2014 City of Meridian Citizen Survey. NOW THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF MERIDIAN, IDAHO: Section 1. The City Council of the City of Meridian hereby adopts the 2014 City of Meridian Citizen Survey as set forth in Exhibit A, as attached. ADOPTED by the City Council of the City of Meridian, Idaho, this 2 day of June, 2014. APPROVED by the Mayor of the City of Meridian, Idaho, this vq ay of June, 2014. APPROVED: - -- 7e eer ATTEST: Goo 9 Cit, By: IDIAN aycee . Holman, City Clerk m SFA: 2T _ '. `rQ AV (EAo iPE AS P'FV RESOLUTION ADOPTING 2014 CITY OF MERIDIAN CITIZEN SURVEY -PAGE 1 OF 1 Submitted to the City of Meridian, Idaho by: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 June 2014 E TC INSTITUTE 2014 City of Meridian Citizen Survey Findings Report (iA TCE 2014 City of Meridian Executive Summary Report Overview ETC Institute administered a community survey for the City of Meridian in the spring of 2014. The survey was administered as part of the City's effort to assess citizen satisfaction with the quality of city services. This is the first time that Meridian has administered a community survey with ETC Institute. This report contains: ➢ a summary of the survey methodology and major survey findings ➢ charts and graphs showing the overall results for most questions on the survey (Section 1) ➢ benchmarking data that show how the results for Meridian compare to other cities across the U.S. and the Northwest region (Section 2) ➢ importance -satisfaction analysis that identifies priorities for investment (Section 3) ➢ tables that show the results for each question on the survey (Section 4) ➢ a copy of the survey instrument (Section 5) ➢ cross -tabular data by location of respondents (Appendix A) ➢ cross -tabular data by age and gender (Appendix B) ➢ GIS maps that show the results of selected questions on the survey (TO BE ADDED) (Appendix C) Methodology A seven -page survey was mailed to a random sample of 2,500 households throughout the City of Meridian. Approximately seven days after the survey was mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Households that received a survey in the mail also had the option of completing the survey online. On average, the survey took 15- 20 minutes to complete. Of the households that received a survey, 339 completed the survey by mail, 68 by phone and 107 online, for a total of 514 completed surveys. The results for the random sample of 514 households have a 95% level of confidence with a precision of at least ETC Institute (2014) (iA ETC 2014 City of Meridian Citizen Survey Findings Report INSTITUTE +/-4.3%. There were no statistically significant differences in the results of the survey based on the method of administration (mail, phone, online). In order to better understand how well services are being delivered by the City, ETC Institute geocoded the home address of respondents to the survey. The map below shows the physical distribution of survey respondents based on the location of their home (TO BE ADDED). The percentage of "don't know" responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from the City of Meridian with the results from other communities in the DirectionFinder® database. Since the number of "don't know" responses often reflects the utilization and awareness of city services, the percentage of "don't know" responses has been provided in the tabular data section of this report. When the "don't know" responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase "who had an opinion." MY V.111 0 FUJI 901 W.111 03 03 9 C Perception of the City and Community Profiles To gain a better understanding of characteristics that influence residents' perception of the City, ETC Institute conducted cross -tabular analysis of key demographic areas. This analysis provided valuable insight into how the perception of the City varies based on different demographic characteristics. Through analysis of the cross -tabular data, ETC Institute was able to determine the profile of the average resident with the most positive perceptions of the City in various areas, and also the profile of the average resident with the most negative perceptions of the City in various areas. More detailed cross -tabular analysis is provided in Appendix A and B of the report. Listed on the following pages are key findings based on the cross -tabular analysis. ETC Institute (2014) ETC 2014 City of Meridian Citizen Survey Findings Report a INSTITUTE Overall Ouality of Services Provided by the City Overall 76% of residents surveyed who had an opinion indicated that the overall quality of services provided by the City exceeds their expectations (rating of 7 to 10 on a 10 -point scale). Eighty-one percent (81%) of residents in South Meridian indicated that the overall quality of City services provided exceeds their expectations, compared to 70% of residents in Central Meridian. How Well the City and Its Partners Are Meeting the Expectations of Residents Related to the Overall Quality of City Services Provided by percentage of respondents who rated the item on an 11 -point scale, where a rating of 11 meant "greatly exceeds expectations" and a rating of 0 meant "does not meet my expectations at all" (excluding "don't knoW') OVERALL 21% as Central Meridian 24% ex Northeast Meridian 34% 20% s% Northwest Meridian $% 21% South Meridian 18% 0% 20% 40% 60% 80% 100% (Exceeds Expectations) 10-9 08-7 064 M3-0 (Does Not Meet Expectations) orncz: ETClmdrure DirecsonFinler(2014-Meridiar4 LD) Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception of the overall quality of city services provided are: • Female • Over age 65 • Live in South Meridian • Lived in the City for 6-10 years • Household income of $75,000 - $99,999 The characteristics of the average resident who has the most negative perception of the overall quality of city services provided are: • Male • Age 55 to 64 • Live in Central Meridian • Lived in the City for over 20 years • Household income of $100,000 - $149,000 ETC Institute (2014) iii ETC INSTITUTE Overall Ouality of Life in the Citv 2014 City of Meridian Citizen Survey Findings Report Overall 83% of residents surveyed who had an opinion indicated that the overall quality of life in the City exceeds their expectations (rating of 7 to 10 on a 10 -point scale). Eighty-nine percent (89%) of residents in South Meridian indicated that the overall quality of life in the City exceeds their expectations, compared to 80% of residents in Central Meridian. How Well the City and Its Partners Are Meeting the Expectations of Residents Related to the Overall Quality of Life in the City by percentage of respondents who rated the item on an 11 -pari scale, where a rating of 11 meant "greatly exceeds expectations" and a rating of 0 meant "does not meet my expectations at all" (excluding)dont know") OVERALL 15% Central Meridian 25% 1890 Northeast Meridian 38 18% Northwest Meridian 35% 14°d South Meridian 1 D 0% 20% 40% 60% 80% 100% IIIIII(Exceeds Expectations) 10-9 128-7 06-4 X3-0 (Does Not Meet Expectations) 5o ce: ETC butinde DrecfionFmdef(2014-Meridimr, ID) Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception of the overall quality of life in the City are: • Female • Under age 35 • Live in South Meridian • Lived in the City for less than 5 years • Household income of $35,000 - $49,999 The characteristics of the average resident who has the most negative perception of the overall quality of life in the City are: • Male • Age 55 to 64 • Live in Central Meridian • Lived in the City for 16 to 20 years • Household income of under $35,000 ETC Institute (2014) iv 2014 City of Meridian Citizen Survey Findings Report (iA TCE The City of Meridian as a Place to Live Overall 91% of residents surveyed who had an opinion rated the City of Meridian as an excellent or good place to live (rating of 7 to 10 on a 10 -point scale). Ninety-seven percent (97%) of residents in South Meridian rated the City of Meridian as an excellent or good place to live, compared to 89% of residents in Central Meridian and Northeast Meridian who rated the City as an excellent or good place to live. How Residents Rate the City of Meridian as a Place to Live by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant "excellerl" and a rat Ing of 0 mearl "poor• (exciudi no "don't Know") OVERALL Central Meridian Northeast Meridian Northwest Meridian Soutn Meridian 0% 20% 40% 60% 80% 100% ■(Excellent)10-9 08-7 176-4 X9-0 (Poor) ETC Im ifvte DhWthnFb des Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception of the City of Meridian as a place to live are: • Male • Under age 35 • Live in South Meridian • Lived in the City for 6 to 10 years • Household income of $75,000 - $99,999 The characteristics of the average resident who has the most negative perception of the City of Meridian as a place to live are: • Female • Age 55 to 64 • Live in Northeast Meridian • Lived in the City for 16 to 20 years • Household income of under $35,000 ETC Institute (2014) V 42% 89 7543% 46°/0 11% 1% z 8% EME 51 41% 8961 46°io 0% 20% 40% 60% 80% 100% ■(Excellent)10-9 08-7 176-4 X9-0 (Poor) ETC Im ifvte DhWthnFb des Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception of the City of Meridian as a place to live are: • Male • Under age 35 • Live in South Meridian • Lived in the City for 6 to 10 years • Household income of $75,000 - $99,999 The characteristics of the average resident who has the most negative perception of the City of Meridian as a place to live are: • Female • Age 55 to 64 • Live in Northeast Meridian • Lived in the City for 16 to 20 years • Household income of under $35,000 ETC Institute (2014) V ETC 2014 City of Meridian Citizen Survey Findings Report a INSTITUTE Value Received for City Tax Dollars and Fees Overall 72% of residents surveyed who had an opinion feel they are getting their money's worth for the value they receive from City tax dollars and fees (rating of 7 to 10 on a 10 -point scale). Seventy-five percent (75a/o) of residents in South Meridian and Northeast Meridian feel they are getting their money's worth for the value received from City tax dollars and fees, compared to 67% of residents in Central Meridian. Ratings of the Value Received for City Tax Dollars and Fees by percentage of respondents who rated the item man 11 -point scale, where a rating of 10 meant residents felt they were "definitely getting their money's worth" and a rating of 0 meant residents felt they were"tlefindely not getting their money's worth" (excluding "tlonl know') OVERALL 22% 6% Central Meridian 23% 2496 9x m -n Northeast Meridian 25% /0 18% 7% Northwest Meridian 246°/0 24% South Meridian 20% �. 550l0 ME 23% 0% 20% 40% 60% 80% 1000"0 M(Definitely getting my moneys worth) 10-9 m8-7 06-4 m3-0 (Definitely not getting my moneys worth) So ca: ETC Institute DrectionFinder(2014-bferrdian, 0) Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception of the value they receive for City tax dollars are: • Female • Over age 65 • Live in Northeast Meridian • Lived in the City for 6 to 10 years • Household income of $50,000 - $74,999 The characteristics of the average resident who has the most negative perception of the the value they receive for City tax dollars are: • Male • Age 45 to 54 • Live in Central Meridian • Lived in the City for 16 to 20 years • Household income of under $35,000 ETC Institute (2014) vi 2014 City of Meridian Citizen Survey Findings Report (tA TCE The City of Meridian Headed in the Ritht Direction Overall 67% of residents surveyed who had an opinion agree that the City of Meridian is headed in the right direction (rating of 7 to 10 on a 10 -point scale). Sixty-nine percent (69%) of residents in Northeast Meridian agree that the City of Meridian is headed in the right direction, compared to 64% of residents in Central Meridian who agree that the City is headed in the right direction. Level of Agreement That the City of Meridian Is Headed in the Right Direction by percentage of respondents who ra&d the item man 11 -point scale, where a rating of 10 meant "strongly agree" and a rating of o mean "strongly dl sagree" (e cludind "don't Know") OVERALL Central Meridian Northeast Meridian Northwest Meridian South Meridian Sm M ETC r W EE®I a �=� ®j II(! 0% 20% 40% 60% 80% 100% M(Strorgly Agree)1" 08-7 06-4 MS -0 (Strongly Disagree) Based on ETC Institute's demographic cross -tabular analysis, the characteristics of the average resident who has the most positive perception that the City of Meridian is headed in the right direction are: • Female • Under age 35 • Live in Northeast Meridian • Lived in the City for 6 to 10 years • Household income of $50,000 - $74,999 The characteristics of the average resident who has the most negative perception that the City is headed in the right direction are: • Male • Age 45 to 54 • Live in Central Meridian • Lived in the City for more than 20 years • Household income of $35,000 - $49,999 ETC Institute (2014) vii (iSETC2014City of Meridian Citizen Survey Findings Report Comparative Benchmarks ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 210 cities in 43 states. Most participating cities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute to a random sample of more than 4,000 residents across the United States and (2) a regional survey administered to 416 residents living in the Northwest Region of the United States, which includes the states of Idaho, Colorado, Montana, Oregon, Utah, Washington, Nevada and Wyoming. The City of Meridian rated at or above the U.S. national average in 49 of the 54 areas that were assessed. It should also be noted that the City of Meridian rated significantly above the U.S. national average in 34 of the 54 areas, and significantly below the U.S. national average in only 4 of the 53 areas. Results are considered statistically significant if there is a difference of at least +/- 5%. These ratings place the City of Meridian as one of the highest performing communities. A complete list of benchmarking comparisons for the City of Meridian compared to the Northwest Region and the U. S. national average are included in Section 2 of the report. Areas Sienificantly Above the U.S. Avera¢e The City of Meridian rated significantly above the U.S. national average in 34 of the 54 areas that were assessed. The top 10 areas in which the City of Meridian scored the highest above the U.S. national average are: • Customer service from City employees (+23%) • Planning for future growth and development (+22%) • Safety in City parks (+19%) • Overall quality of City services provided (+19%) • Quality of athletic fields (+17%) • Communications (+17%) • Quality of local police protection (+15%) • Number of City parks (+15%) • Police response time to 911 emergencies (+14%) • Code enforcement (+14%) The complete list of areas in which the City of Meridian rated significantly above the U.S. national average is included on the following page: ETC Institute (2014) viii ETC INSTITUTE 2014 City of Meridian Citizen Survey Findings Report Category Customer service from City employees Meridian U.S. Average 55% Difference 23% 78% Planning for future growth & development 66% 44% 22% Safety in City parks 84% 65% 19% Overall quality of City services provided 76% 57% 19% Quality of athletic fields 86% 69% 17% Communications 63% 46% 17% Quality of local police protection 88% 73% 15% Number of City parks 86% 71% 15% Police response time to 911 emergencies 86% 72% 14% Code enforcement 64% 50% 14% As a place to raise a family 93% 80% 13% Appearance & maintenance of City parks 90% 77% 13% Fire safety education programs 77% 65% 12% Abandoned/junk automobile removal 67% 55% 12% Police department/law enforcement 85% 73% 12% Communication with the community 58% 46% 12% City parks 88% 77% 11% Public involvement in local decision-making 52% 41% 11% Overall feeling of safety in City 91% 80% 11% Sewer services 80% 70% 10% Recycling services 80% 71% 9% As a place to work 66% 58% 8% Quality of www.merldiancity.org 67% 59% 8% Clean-up of litter/debris on private property 55% 47% 8% Quality of adult sports programs/ events 58% 51% 7% Emergency Medical Services (EMS) 91% 84% 7% As a place to live 91% 84% 7% Information about City programs & services 59% 53% 6% Emergency medical services 90% 84% 6% Programs for seniors at Meridian Senior Center 65% 59% 6% Quality of youth sports programs 75% 69% 6% Recreation programs 76% 71% 5% Library services by Meridian Library District 85% 80% 5% Programs for youth 74% 69% 5% The table above is based on the percentage of residents who gave each area a positive rating. ETC Institute (2014) ix ,,ETC INSTITUTE 2014 City of Meridian Citizen Survey Findings Report Areas Slightly Abo%e the U.S. Average The City of Meridian rated slightly above or equal to the U.S. national average in 15 of the 54 areas that were assessed. Listed below are the areas in which the City of Meridian rated slightly above or equal to the U.S. national average: Category Effectiveness of communications w/ public Meridian U.S. Average 48% Difference 4% 52% Visibility of police in neighborhoods 61% 57% 4% Condition of roadway pavement in Meridian 63% 59% 4% Overall quality of life in City 83% 80% 3% Availability & condition of sidewalks 55% 52% 3% Fire response time to 911 emergencies 90% 87% 3% Quality of pathways for walking & biking 58% 55% 3% Traffic enforcement 67% 64% 3% Garbage/trash pick-up services 85% 82% 3% Weed abatement 51% 48% 3% Water services 76% 74% 2% Fire protection 91% 90% 1% Lakeview Golf Course 61% 60% 1% Overall quality of local fire protection 91% 90% 1% Ease of registering for programs or classes 62% 62% 0% The table above is based on the percentage of residents who gave each area a positive rating. Areas Slightly Below the U.S. Average There is only one area in which the City of Meridian rated slightly below the U.S. national average. Listed below is the area in which the City of Meridian rated slightly below the U.S. national average: Animal control 1 56% 1 59% 1 -3% The table above is based on the percentage of residents who gave each area a positive rating. ETC Institute (2014) x (tAETC2014City of Meridian Citizen Survey Findings Report Areas Significantly Below the U.S. Average The City of Meridian rated significantly below the U.S. national average in only 4 of the 54 areas that were assessed. Listed below are the areas in which the City of Meridian rated significantly below the U.S. national average: The table above is based on the percentage of residents who gave each area a positive rating. Priorities for Investment Recommended Priorities for the Next Two Years. In order to help the City identify investment priorities for the next two years, ETC histitute conducted an Importance - Satisfaction (I -S) analysis. This analysis examined the importance that residents placed on each City service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with City services over the next two years. If the City wants to improve its overall satisfaction rating, the City should prioritize investments in services with the highest Importance Satisfaction (I -S) ratings. More details regarding the methodology and calculations for the Importance -Satisfaction (I -S) analysis are provided in Section 3 of this report. Based on the results of the Importance -Satisfaction (I -S) Analysis, the services that are recommended as the top priorities for investment over the next two years are listed below in descending order: 1) Planning and zoning services 2) Traffic enforcement 3) Programs for youth 4) Communications The complete Importance -Satisfaction Rating table is listed on the following page: ETC Institute (2014) xi ETC (,;/ JN.�-f 1-fLTc 2014 City of Meridian Citizen Survey Findings Report Importance -Satisfaction Rating 2014 City of Meridian Citizen Survey City Services Most Most Important Important Category of Service % Rank Satisfaction % Satisfaction Rank Importance - Satisfaction Rating I -S Rating Rank High Priority (IS .10-.201 Planning & zoning services 34% 1 55% 15 0.1555 1 Medium Priority (IS <10) Traffic enforcement 23% 4 67% 11 0.0767 2 Programs for youth 26% 3 74% 10 0.0666 3 Communications 17% 6 63% 14 0.0623 4 Code enforcement 14% 9 64% 13 0.0492 5 Police departmenf/law enforcement 30% 2 85% 4 0.0444 6 Recreation programs 14% 7 76% 9 0.0347 7 Recycling services 14% 8 80% 7 0.0285 8 Building services 7% 13 64% 12 0.0257 9 City parks 20% 5 88% 3 0.0250 10 Water services 10% 12 76% 8 0.0239 11 Fire protection 12% 10 91% 1 0.0106 12 Emergency medical services 11% 11 90% 2 0.0104 13 Sewer services 5% 15 80% 6 0.0091 14 Garbage/trash pick-up services 5% 14 85% 5 0.0078 1 15 Note: The I -S Rating is calculated by muhip/ying the "Most Important" % by (1 -Satisfaction' %) Most Important %: Tide -most Itnporlarr pememage represents rhe sun or#* irs; second, and tivrd mkeiryoftart respwees br each tm. Respontl were asked b berary Fe NmFey tMMshmld receive me mostemphass over the m)3W years. Satisfaction %: The'safsrarbn' pemariage representsme sun oure raigs'10; '9; '8' and '7' exdedng'donl knows.' Respondents ranked each eeruoe on a 10-mn sale, wherea railing of'10' meani'excelew and a raing oro- meam'poor © 2014 DirectionFinder by ETC Institute ETC Institute (2014) xii „ETC INSTITUTE Other Major Findings 2014 City of Meridian Citizen Survey Findings Report ➢ Items That Influence Percentions of Meridian as a Community. Ninety-three percent (93%) of the residents surveyed, who had an opinion, indicated that the City of Meridian is an "excellent” or "good" place to raise a family (rating of 7 to 10 on a 10 - point scale); 91% indicated the City is an "excellent" or "good" place to live, and 73% gave the same ratings for their perception of how well the City is ensuring public safety. Residents gave the lowest ratings to the City's efforts in providing mobility options other than driving (27% rated "excellent" or "good"). ➢ How Well the City and Its Partners are Meeting Exnectations of Residents Related to Quality of Life. Eighty-three percent (83%) of the residents surveyed, who had an opinion, indicated that the overall quality of life in the City exceeds their expectations (rating of 7 to 10 on a 10 -point scale); 79% indicated their view of Meridian as an ideal place to live exceeds expectations, while 78% had the same opinion regarding customer service from City employees. When asked about the overall quality of City services provided, 76% of residents surveyed, who had an opinion, indicated that it exceeds expectations. ➢ Agreement with Various Statements About the City of Meridian. Eighty-four percent (84%) of residents surveyed, who had an opinion, indicated they either "strongly agree" or "agree" that quality housing and a variety of options exist in Meridian (rating of 7 to 10 on a 10 -point scale). Other statements about the City with the same level of agreement include: quality shopping/entertainment are accessible (82%), and development in Meridian enhances quality of life (75%). The lowest level of agreement among residents surveyed, who had an opinion, concerns the variety of employment opportunities that exist (47% either "strongly agree" or "agree"). ➢ Ratings of the Value Received for Meridian's City Utility Services. Eighty-two percent (82%) of residents surveyed, who had an opinion, indicated Meridian's residential trash collection services are a "very good" or "good" value (rating of 7 to 10 on a 10 -point scale). Other utility services with the same perceived value include: curbside recycling services (82%), City sewer services (78%), and City water services (75%). ➢ Overall Ratings of City Services. Ninety-one percent (91%) of residents surveyed, who had an opinion, rated the City's fire protection service as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other City services receiving "excellent" or "good" ratings include: emergency medical services (90%), City parks (87%), police department/law enforcement (85%), garbage/trash pick-up services (841/o), sewer services (80%), and recycling services (80%). ETC Institute (2014) xiii 2014 City of Meridian Citizen Survey Findings Report (iA TCE ➢ City Services That Should Receive the Most Emphasis From City Leaders Over the Next Two Years. Based on the sum of their top three choices, the City services that residents thought should receive the most emphasis over the next two years include: planning and zoning services (34%), police department/law enforcement (30%), and programs for youth (26%). ➢ Ratings of Services Provided by Other Governmental Entities, Agencies or Groups. Eighty-five percent (85%) of residents surveyed, who had an opinion, rated the library services by Meridian Library District as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other services provided that residents rated as "excellent" or "good" include: programs for seniors at Meridian Senior Center (65%), Lakeview Golf Course (61%), and animal control (56%). ➢ Ratings of Road -Related Aspects of the Community. Sixty-five percent (651/o) of residents surveyed, who had an opinion, rated the maintenance of signs/pavement markings as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other road -related aspects that citizens rated as "excellent" or "good" include: condition of roadway pavement in Meridian (63%), adequacy of street lighting on arterial roads (56%), and availability and condition of sidewalks (55%). ➢ Priority of Various Projects Residents Would Like to See in Meridian. Sixty- seven percent (67%) of residents surveyed, who had an opinion, indicated that providing more public transportation options should be a high priority in Meridian (rating of 7 to 10 on a 10 -point scale). Other projects that residents indicated should be high priority include: constructing the Linder Road overpass (56%), adding more bike lanes and pathways (56%), and redeveloping downtown (50%). ➢ Ratings of the City's Communication Services. Sixty-seven percent (67%) of residents surveyed, who had an opinion, rated the quality of the City website (www.meridiancity.org) as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other communication services that residents rated as "excellent" or "good" include: usefulness of online services on City website (66%), information about City programs and services (59%), effectiveness of communication with the public (52%) and public involvement in local decision-making (52%). ➢ Ratings of Parks and Recreation Services. Ninety percent (90%) of residents surveyed, who had an opinion, rated the appearance and maintenance of City parks as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other parks and recreation services that residents rated as "excellent" or "good" include: quality of athletic fields (86%), number of City parks (86%), number of athletic fields (81%), quality of youth sports programs (75%), availability of youth sports programs (74%), and ease of registering for picnic shelters (73%). ETC Institute (2014) AV ETC2014City of Meridian Citizen Survey Findings Report ➢ Ratings of Public Safety Services. Ninety-one percent (91%) of residents surveyed, who had an opinion, rated their overall feeling of safety in the City as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other public safety services that residents rated as "excellent" or "good" include: emergency medical services (EMS) (911/o), overall quality of local fire protection (90%), fire response time to 911 emergencies (90%), quality of local police protection (88%), professionalism of emergency responders (87%), and police response time to 911 emergencies (86%). ➢ Enforcement of City Codes and Ordinances. Seventy-nine percent (79%) of residents surveyed, who had an opinion, rated the removal of graffiti as either "excellent" or "good" (rating of 7 to 10 on a 10 -point scale). Other enforcement of codes and ordinances that residents rated as "excellent" or "good" include: abandoned/junk automobile removal (67%), illegal dumping (63%), clean-up of litter/debris on private property (55%), dilapidated houses or buildings (55%), and weed abatement (51 %). Other Findings ➢ 82% of residents indicated they or someone in their household has visited a Meridian City park in the past 12 months. Of those, 67% visited a City park at least once a month. ➢ Nearly all (97.8%) of residents surveyed indicated they have a working smoke detector in the home. ➢ 85% of residents surveyed indicated they visited downtown Meridian at least once during the past year. Of those, 77% visited for leisure purposes. ETC Institute (2014) xv 2014 City of Meridian Citizen Survey Findings Report Section 1: Charts and Graphs ETC Institute (2014) Page 1 2014 City of Meridian Citizen Survey Findings Report Q1. Ratings of Items that Influence Perceptions of Meridian as a Community by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant "excellent" and a rating of 0 meant 'poor" (excluding "don't know"1 As a place to raise a family As a place to live How well City is ensuring public safety Efforts to maintain quality neighborhoods Building a strong sense of community As a place to start/do business Efforts to protect the quality of air/water As a place to work Developing a strong local economy Planning forfuture growth & development Developing sustainable/conscious environment Communication with the community Howwell City is improving Downtown Developing a strong local workforce Providing mobility options other than driving 0% Source: ETC rmtawe DirecdonFirder (1014 - Meridian, ID) 20% 40% 60% 80% 100% O(Excellent) 10-9 ®6-7136-4 1111113-0(Poor) Q2. How Well the City and Its Partners are Meeting the Expectations of Residents Related to Quality of Life in Meridian by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'greatly exceeds expectations" and a rating of 0 meant "does not meet my expectations at all" (excluding "don't know"1 Overall quality of fife in City Your view of an ideal place to live Customer service from City employees Overall quality of City services provided 0% 20% 40% 60% 80% 100% M(Exceeds Expectations) 10-9 208-7 136-4 1111113-0 (Does Not Meet Expectations) So.: ETC I itnte DirectmnFnder (1014 - Meridiaa, ID) ETC Institute (2014) Page 2 ®' '/NOIIIIIIII M ///////fes �' .,///////// V0 1�4'JtS'4•L//� 0% Source: ETC rmtawe DirecdonFirder (1014 - Meridian, ID) 20% 40% 60% 80% 100% O(Excellent) 10-9 ®6-7136-4 1111113-0(Poor) Q2. How Well the City and Its Partners are Meeting the Expectations of Residents Related to Quality of Life in Meridian by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'greatly exceeds expectations" and a rating of 0 meant "does not meet my expectations at all" (excluding "don't know"1 Overall quality of fife in City Your view of an ideal place to live Customer service from City employees Overall quality of City services provided 0% 20% 40% 60% 80% 100% M(Exceeds Expectations) 10-9 208-7 136-4 1111113-0 (Does Not Meet Expectations) So.: ETC I itnte DirectmnFnder (1014 - Meridiaa, ID) ETC Institute (2014) Page 2 2014 City of Meridian Citizen Survey Findings Report Q5. Ratings of the Value Received for City Tax Dollars and Fees by percentage of respondents who rated the item on an 11 -mint scale, where a rating of 10 meant residents felt they were definitely getting their money's worth" and a rating of 0 meant residents felt they were "definitely not getting their moneys worth" (excludina'don't know") Definitely NOT geeing my moneys wo^h 3-2 Definitely money 48% Source: EX Imrimte DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 3 2014 City of Meridian Citizen Survey Findings Report Q6. Ratings of the Value Received for Meridian's City Utility Services by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant "very good value" and a rating of 0 meant `very poor value" (excluding "don't know"1 Residential trash collection services Curbside recycling services Value received for City sewer services Value received for Citywater services 0% 20% 40% 600/0 80% 100% (Very Good Value) 10-9 08-7 06-4 111113-0 (Very Poor Value) Source: ETCIm itute Direction Finder (2014 - Meridiaa ID) • i � %/O%%%%%���'%%%%%%%moi � t • i � %/O%%%%%���'%%%%%%%moi ETC Institute (2014) Page 4 2014 City of Meridian Citizen Survey Findings Report Q8. City Services that Residents Felt Should Receive the Most Emphasis from City Leaders Over the Next Two Years by percentage of respondents who selected the item as one of their top THREE choices Planning & zoning services Police departmentrlaw enforcement Programs for youth Traffic enforcement City parks Communications Recreation programs Recycling services Code enforcement Fire protection Emergency medical services Water services Building services Garbage/trash pick-up services Sewer services 0% 34% 30% 26% 23% 20% 17°/d 14% 14% 14% 12% 11% 10% 7% 5% 5% Source: ETCInstawe DirecnaaFirder (2014 - Merdiaq ID) 20% 40% 1st Choice 02nd Choice 3rd Choice Q9. Ratings of Services Provided by Other Governmental Entities, Agencies or Groups by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant'excellent" and a rating of 0 meant "poor" (excluding "don't know"1 Library services by Meridian Library District Programs for seniors at Meridian Senior Ctr Lakeview Golf Course Animal control K-12 education by Joint School District No. 2 Bringing newjobs to area Public transportation services 0% Source: EX Imriowe Direction Finder (2014 - Meridian, ID) 20% 40% 60% 80% 100% M(Excellent) 10-9 ®8-7 06-4 113-0 (Poor) ETC Institute (2014) Page 5 1' 0% Source: EX Imriowe Direction Finder (2014 - Meridian, ID) 20% 40% 60% 80% 100% M(Excellent) 10-9 ®8-7 06-4 113-0 (Poor) ETC Institute (2014) Page 5 2014 City of Meridian Citizen Survey Findings Report Q10. Ratings of Road -Related Aspects of the Community by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant'excellent" and a rating of 0 meant'poor" (excluding'don't know"1 Maintenance of signs/pavement markings Condition of roadway pavement in Meridian Adequacy of street lighting on arterial roads Availability & condition of sidewalks Bike lanes on roads Management of traffic flow & congestion 0% 20% 40% 60% 80% 100% M(Excellent) 10-9 08-7 06-4 1111113-0 (Poor) Sow : ETC rmtawe DvectionEinder (2014 - Meridian, ID) Ratingsof • of •us Projects Residents Would Like to See in Meridian by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'high priority" and a rating of 0 meant "no prionty" (excluding Kdon't know' Providing mom public transportation options ��=M Is •— Constructing Linder Road overpass /iRedeveloping Downtown Adding mom bike lanes & pathways Developing a pathway along rail corridor Add gym space for recreation programs Sports stadium & recreation w%e Building a performing Arts Center 0% 20% 40% 60% 80% 100% (High Priority) 10-9 08-7 06-4 1111113-0 (No Priority) Sow : ETClmrdwe D rectionFinder (2014 - Meridian, ID) ETC Institute (2014) Page 6 ® //j®® 0% 20% 40% 60% 80% 100% M(Excellent) 10-9 08-7 06-4 1111113-0 (Poor) Sow : ETC rmtawe DvectionEinder (2014 - Meridian, ID) Ratingsof • of •us Projects Residents Would Like to See in Meridian by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'high priority" and a rating of 0 meant "no prionty" (excluding Kdon't know' Providing mom public transportation options ��=M Is •— Constructing Linder Road overpass /iRedeveloping Downtown Adding mom bike lanes & pathways Developing a pathway along rail corridor Add gym space for recreation programs Sports stadium & recreation w%e Building a performing Arts Center 0% 20% 40% 60% 80% 100% (High Priority) 10-9 08-7 06-4 1111113-0 (No Priority) Sow : ETClmrdwe D rectionFinder (2014 - Meridian, ID) ETC Institute (2014) Page 6 2014 City of Meridian Citizen Survey Findings Report Q12. The City has built much of its current park system through partnerships with developers and non-profit organizations. The City is considering a partnership approach with a non-profit organization that would help meet the City's need for gym space for recreation programs. Are you supportive of the City using this approach? by pecentage of respondents Sow : ETCIm itnte DirectionFitder (2014 - Meridian, ID) 11% sure 1% ETC Institute (2014) Page 7 2014 City of Meridian Citizen Survey Findings Report Q14. Where do you currently get information about Meridian's services and programs? by percentage of respondents (multiple choices could be made) Flyers in utility bills 56 0 Televisioni 50% City website 42% Newspaper 42% Information booklets/City publications �19% Emails from City Radio 1f% Library 13% Facebook 10% 1 1 Chamber of Commerce/Visitor Center 3% Events such as Coffee with the Mayor 30% Twitter 2% Other 5% 0% 20% 40% 60% Sow : EX Im itute Direction Finder (2014 - Meridiax, ID) Q15. How would yourp efer to receive information about Meridian's services and programs? by percentage of respondents (multiple choices could be made) Flyers in utility bills 48% Traditional media 45% City's website 30% Emails 34% City publications 22% Social media4% Mobile applications Texts13F/bOther5% 0% 20% 40% 60% Source: ETC Im itute Direction Finder (2014 - Meridian, ID) ETC Institute (2014) Page 8 2014 City of Meridian Citizen Survey Findings Report Q16. Ratings of Parks and Recreation Services by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'excellent' and a rating of 0 meant "poor" (excludinc'don't know" Appearance & maintenance of City parks Quality of athleticfields Number of City parks Number of athletic fields Quality of youth sports programs Availability of youth sports programs Ease of registering for picnic shelters Availability of parks/green space Ease of registering for programs or classes Number of special events & festivals Quality/variety of special events &festivals Cost of recreational sports programs/classes Quality of adult sports programs/ events Information about recreation programs/classes Quality of pathways forwalking & biking Quality/variety of recreation programs/Gasses Number of recreation programs & classes Number of adult sports programs/events Number of pathways forwalking & biking Availability of community center/gyms 0% Su.: ETCI tdvte DirecHonFirder (2014 - Merdiaa, ID) 20% 40% 60% 80% 100% 017. In the past 12 months, have you or anyone in your household visited a City of Meridian park? by percentage of respondents Yes, a household member has visited a City park Suw : ETC Imirdwe Direction Finder(2014-Meridian, ID) )s, I have personally .sited a City park ETC Institute (2014) Page 9 2014 City of Meridian Citizen Survey Findings Report Q1 7a. How often did you or someone in your household visit a City Park? by percentage of respondents who indicated they or someone in their household had visited a City park during the past year Less than oncelmonth 29% Don't know 4% Once a month 19% \\' Once a week or more 24% 2-3 times a month 24% Sowce: ETCIm irate DirectionFirder (2014 - Meridian, ID) Q18. Thinking about the City of Meridian park system, which would you rather see emphasized? by percentage of respondents Development of large regional or community parks with a varieh, ^f --ifi— know 0 Development of more neighborhood parks Source: ETC Im idwe DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 10 2014 City of Meridian Citizen Survey Findings Report Q19. Do you have a working smoke detector in your home? by percentage of respondents Sowce: EX Im itate DirectionFitder (2014 - Meridian, ID) know M No 0.4% Q20. The National Standard for the Fire Department to respond to an emergency is 5 minutes or less 90 of the time from when the Department is alerted to a call. The City of Meridian's Fire Department currently responds to emergencies in 7 minutes or less 90 of the time and meets the national standard 56.6 of the time. Does this response time meet your level of service expectation? by percentage of respondents Don't know 3% Yes -111111 70% No 27% Source: ETC 1mritnte DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 11 2014 City of Meridian Citizen Survey Findings Report Q21. Ratings of Public Safety Services by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant 'excellent" and a rating of 0 meant "poor' (excluding "don't know') Overall feeling of safety in City Emergency Medical Services (EMS) Overall quality of local fire protection Fire response time to 911 emergencies Quality of local police protection Professionalism of emergency responders Police response time to 911 emergencies Location of fire stations Safety in City parks Fire safety education programs Police safety education programs Visibility of police in neighborhoods 48% 43% e% 55% 36% jr 8% 53% 37%% 9% 54% 360/6 9% 1 50% 38% 9% 52% 35% 9% 50% 36% 110/. 48% 38% 1 13% 1 41% 1 43% 114% 42% 35% 190/. 38% 1 34% 'M 20% 1 8% 28% 33% /' 25% 1 15% 0% 20% 40% 60% 80% 100% N(Exoellent) 105 ®8-7136-4 111111113-0(Poor) Sov : ETC rmtawe DvecdonFirder (2014 - Meridiaa ID) Q22. Ratings of the Enforcement of City Codes and Ordinances by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant'excellent" and a rating of 0 meant "poor" (excluding 'don't know" Removal of graffiti Abandonedlunk automobile removal Illegal dumping Clean-up of litter/debris on private property Dilapidated houses or buildings Weed abatement 0% 20% 40% 60% 80% 100% M(Exeellent) 10-9 08-7 E36-4 111111113-0(Poor) Source: ETC1mritute DireetionFinder (2014 - Meridian, ID) ETC Institute (2014) Page 12 2014 City of Meridian Citizen Survey Findings Report Q23. Ratings of the Sense of Community in Neighborhoods Throughout Meridian by percentage of respondents who rated the item on an 11 -point scale, where a rating of 10 meant "very strong sense of community" and a rating of 0 meant' no sense of community at all" (excluding' don't know"1 No sense of community at all 1-0 5% 3-2 9% Very strong sense of community 10-9 22% 64 28% 8-7 36% Snnrce: 1,1Z' In,Wul, Uirec[innl-index (2014 -Aferidian, !U) Q24. The City and its community partners have been focused on Downtown redevelopment such as enhancing signage, adding kiosks with information, and community events. Did you visit Downtown at least once during the past year? by percentage of respondents Don't remember 2% No 13% Yes 85% 11111 Snemce: CIZ'bu[i[n[e Uirec[innPinder(2014-Iferidion, 10) ETC Institute (2014) Page 13 2014 City of Meridian Citizen Survey Findings Report Q24a. What was the nature of your visit(s) to downtown? by percentage of respondents who had visited downtown during the past year (multiple choices could be made) Leisure 7 % Business 3$% Shopping 33% City Mall 25% Festival, parade, or other event 21% Cultural event 6% 00/0 20% 40% 60% 80% Source: ETC rm itnte DvectionFinder (2014 - Meridian, ID) Q24b. How many times did you visit Downtown Meridian for purposes other than work? by percentage of respondents who had visited downtown during the past year Less than 5 times 35% Don't know 3% -20+ times 22% 5 to 10 times 27% 11 to 20 times 13% Source: ETC lmritute Direction Finder (2014 - Meridian, ID) ETC Institute (2014) Page 14 2014 City of Meridian Citizen Survey Findings Report Q24c. When you think about your visits to Downtown over the last year, how satisfied were you with your overall experience? by percentage of respondents who had visited downtown during the past year Somewhat satisfied 26% Very satisfied 31% Neutral 26% Don't know Very dissatisfied 2% 6% Somewhat dissatisfied 7% Source: ETClnvtitute DirectionFitder (2014 - Mendiaa ID) Q27. Gender of Respondents by percentage of respondents Lisle ozw Source: ETC lmritute DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 15 2014 City of Meridian Citizen Survey Findings Report Q28. Age of Respondents by percentage of respondents 18 to 34 17% 35 to 44 Not provided 20% 1% 65+ 21% 45 to 54 21% 55 to 64 20% Snnrce: I lnsww, Direct ... ]-under2014 -Meridian, lU/ Q29. Which of the following be describes the home in which you live? by percentage of respondents A detached single-family house 92° Townhouse or duplex 3% An apartment 2% A manufactured trailer or mobile home 1% Acondominium 0.4% 0% 20% 40% 60% 80% 100% lberrec: Y[('I..w rcUirecrionPinder 2014-,%kirmb., lU/ ETC Institute (2014) Page 16 2014 City of Meridian Citizen Survey Findings Report Q30. Do you own or rent your home? by percentage of respondents Other �% Rent 11% Own 88% Sowce: EX Im itate DirectionFitder (2014 - Meridian, ID) Q31. How many years have you lived in Meridian? by percentage of respondents 5 years or less 19% Not Provided 5% 6 to 10 years 31+ years 28% 5% 21 to 30 years 9% 16 to 20 years 11 to 15 years 16% 18% Sowce: ETC Imfitnte DirectionFinder (2014 - Meridian, ID) ETC Institute (2014) Page 17 2014 City of Meridian Citizen Survey Findings Report Q32. Ages of Household Occupants by percentage of respondents Ages j5 17 Ages 10-14 9% Ages 5-9 9% Under Age 5 5% Ag418+j 72% S..: ETCI titate DlrechonFlnder (2014 - Meridian, ID) Q33. Does your household have a dog? by percentage of respondents No 55% 033a. How many dogs do you have in your household? 45% Three, 45% Notpmided 5% 3% One 65% Two 27% Source: ETC Im irate DirectionFitder (2014- Meridian, ID) ETC Institute (2014) Page 18 No 2014 City of Meridian Citizen Survey Findings Report Q33. Does your household have a dog? by percentage of respondents Yes Q33b. Do you know that Meridian requires 45% dogs to be licensed annually? Yes 10% Source: ET Imotnte Direction Finder (2014- Meridian, ID) 034. Which of the following best describes your current employment status? by percentage of respondents Employed full time Retired Not employed outside home, a homemakerIgq/, Employed part time Self-employed Not employed due to a disability Not employed, but seeking work A studentworking part time Not employed, but not seeking work Afull-time student, not working A student working full time 20% 53% 0% 20% 40% 60% Source: ETCImotnte Direction Finder (2014 - Meridian, ID) ETC Institute (2014) Page 19 2014 City of Meridian Citizen Survey Findings Report Q35. What is the approximate total annual family income of all members of your household? by percentage of respondents $35,000-$49,999 $50,000-$74,999 14% 19% $20,000-$34,999 8% Less than $20,000 4% $75,000-$99,999 16% Not sure/not provided 15% $200,000+ $100,000-$149,999 3% 18% $150,000-$199,999 3% Sow : EX Im itnte Direction Finder (2014 - Meridian, ID) Q36. Do you have a landline telephone in your home that is used to make and receive calls? by percentage of respondents No 22% 036a. In addition to your normal telephone, do you have a cell phone in your home that Yes is used to make and receive calls? 78% Yes 93% No Not provided 6% 1% Source: ETC Im itwe Direction Finder (2014 - Meridian, ID) ETC Institute (2014) Page 20 2014 City of Meridian Citizen Survey Findings Report Q36. Do you have a landline telephone in your home that is used to make and receive calls? by percentage of respondents No 22% 036b. Do you primarily use your cell phone, landline or both to make and receive calls? Yes 78% Primarily use landline 28% Primarily use cell 28% Use both equally 40% Not provided 4% S..: EX Institute DirectionFitder (2014 - Meridfoq ID) Q37. Do you have a cell phone in your home that is used to make and receive calls? by percentage of respondents Not promded 6% No 8% Yes 86% Source: ETC Im itnte DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 21 2014 City of Meridian Citizen Survey Findings Report Community of Respondents by percentage of respondents Northeast Meridian 31% Northwest Meridian 32% Central Meridian 4i 0 20% South Meridian 17% Sowce: ETCIm itnte DirectionFitder (2014 - Meridian, ID) ETC Institute (2014) Page 22 2014 City of Meridian Citizen Survey Findings Report Section 2: Benchmarking Analysis ETC Institute (2014) Page 23 2014 City of Meridian Citizen Survey Findings Report Benchmarking Summary Report Meridian, Idaho Overview ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 210 cities in 43 states. Most participating cities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute to a random sample of more than 4,000 residents across the United States and (2) a regional survey administered to 416 residents living in the Northwest Region of the United States, which includes the states of Idaho, Colorado, Montana, Oregon, Utah, Washington, Nevada and Wyoming. Interpreting the Charts The charts on the following pages show how the overall results for Meridian compare to the national average based on the results of an annual survey that was administered by ETC Institute to a random sample of more than 4,000 U.S. residents and the regional survey administered to 416 residents living in the Northwest Region of the United States. The City of Meridian's results are shown in blue, the Northwest Region are shown in red and the National Averages are shown in tan in the charts on the following pages. ETC Institute (2014) Page 24 2014 City of Meridian Citizen Survey Findings Report National Benchmarks Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of the benchmarking information in this report by persons or organizations not directly affiliated with the City of Meridian is not authorized without written consent from ETC Institute. Ratings of Items that Influence Perceptions of the City Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item( don't knows) 93% Asa placeto raise a family 82% 80% 91% As a place to live 86% 84 % 66% As a place to work 62% 68% 66% Planning for future growth 8 development 139% 44% 418% Communication with the community 113 % 46% 1 0% 20% 40% 60% 80% 100% So.: 2014 ETC Institute MMerldian MNorthwest Region OU.S. ETC Institute (2014) Page 25 2014 City of Meridian Citizen Survey Findings Report Ratings of Items Related to Quality of Life Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) 83% Overall quality of fife in City 776% 0% 0% % Customer service from City employees 50% 5$% Overall quality of City services provided 55% 57% 0% 20% 40% 60% 80% 100% Source: 2014 ETC Institute mMeridian ON00hwest Region [:]U.S. Overall Ratings of City Services Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings ter the item lexcl id'ng dont knows) Fire protection Emergency medical services City parks Police department/law enforcement Garbagettrash pick-up services Sewer services Recycling services Water services Recreation programs Programs for youth Traffic enforcement Code enforcement Communications 0% So.: 2014 ETC Institute 85% 180% 64% r 63 20% 40% 60% 80% 100% 111111111Merldlan MNonhwest Region OU.S. ETC Institute (2014) Page 26 2014 City of Meridian Citizen Survey Findings Report Ratings of Services Provided by Other Governmental Entities, Agencies and Groups Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) Library services by Meridian Library District Programs for seniors at Meridian Senior Ctr Lakeview Colt Course Animal control K-12 education by Joint School District No. 2 Public transportation services Sowce: 2014 ETC Institute 85% 84% 180% 65% ' 59% ;5% 6% %65%3% 21% 43 0% 20% 40% 60% �Meridion WNorthwest Region OU.S. 80% 100% Ratings of Road -Related Aspects of the Community Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) 63% Condition of roadway pavement in Meridian 55% 159% 5 % Adequacy of street lighting on arterial roads 65% 63% 55% Availability & condition of sidewalks 54% 52%' Management of traffic flow & congestion 54% 0% 20% 40% 60% 80% MMerldian MNorthwest Region DU.S. So.: 2014 ETC Institute ETC Institute (2014) Page 27 2014 City of Meridian Citizen Survey Findings Report Ratings of Communication Services Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) 67% Quality of www.meridiancity.org 56P/ 159% 159% Information about City programs 8 services 49% 53Yy 52% Effectivenessofcommunicationsw/public 43% 48% 1 520% Public involvement in local decision-making 41% 0% 20% 40% 60% 80% MMerldian IN Northwest Region OU.S. Sowce: 2014 ETC Institute Ratings of Parks and Recreation Services Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) Appearance 8 maintenance of City parks Quality of athletic fields Number of City parks Quality of youth sports programs Ease of registering for programs or classes Quality of adult sports programs/ events Quality of pathways for waking 8 biking 90% 81% 77% 86% 68% 69 6 86% 6% 71%1 75% 741% 69% 1 62% 57% 62% j8% 5411 1 51%1 1 0066% 1 111111Meridlan IN Northwest Region EJU.S. So.: 2014 ETC Institute ETC Institute (2014) Page 28 2014 City of Meridian Citizen Survey Findings Report Ratings of Public Safety Services Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) Overall feeling of safety in City 80% gg Emergency Medical Services (EMS) 86 %� 84 Overall quality of local fire protection g % gg 0 Fire response time to 911 emergencies 9S% 87 Quality of local police protection 88%736/6 86% Police response time to 911 emergencies % 1 1 72% Safety in City parks 65 84% 11 Fire safety education programs 64% 77% gg 65% Visibility of police in neighborhoods 8°°o UY zuY `FIND W"6 W"6 luu' lzuU Meridian 11111111INorthwestRegion OU.S. Soun:e: 2014 ETC Institute Ratings of the Enforcement of Codes and Ordinances Meridian vs. Northwest Region vs. the U.S. by percentage of respondents who gave positive ratings for the item (excluding don't knows) 67% Abandoned/junk automobile removal 57% 55% 50% Clean-up of litter/debris on private property '39% 47% Weed abatement YB% 48% 0% 20% 40% 60% 80% 100% MMerldian MNorthwest Region OU.S. So.: 2014 ETC Institute ETC Institute (2014) Page 29 2014 City of Meridian Citizen Survey Findings Report Section 3: Importance -Satisfaction Analysis ETC Institute (2014) Page 30 2014 City of Meridian Citizen Survey Findings Report Importance -Satisfaction Analysis The City of Meridian, ID Overview Today, city officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance -Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance -Satisfaction rating is based on the concept that cities will maximize overall citizen satisfaction by emphasizing improvements in those service categories where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to emphasize over the next two years. This sum is then multiplied by 1 minus the percentage of respondents who gave a positive rating for the City's performance in the related area (the sum of the ratings of "10," "9," "8" and "7" on a 10 -point scale excluding "don't know" responses). "Don't know" responses are excluded from the calculation to ensure that the positive ratings among service categories are comparable. [IS=Importance x (1 -Satisfaction)]. Example of the Calculation. Respondents were asked to identify the city services they thought were most important for the City to emphasize over the next two years. Approximately thirty- four percent (34.4%) of residents selected "planning and zoning services" as one of the most important major services for City leaders to emphasize. ETC Institute (2014) Page 31 2014 City of Meridian Citizen Survey Findings Report With regard to satisfaction, approximately fifty-five percent (54.8%) of the residents surveyed rated the City's "planning and zoning services" as a "10", "9," "8" or "7" on a 10 -point scale (where a rating of "10" meant "excellent" and a rating of "0" meant "poor"). The I -S rating for "planning and zoning services" was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example, 34.4% was multiplied by 45.2% (1-0.548). This calculation yielded an I -S rating of 0.1555, which ranked first out of fifteen major City services. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate that they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either one of the following two situations: • if 100% of the respondents were positively satisfied with the delivery of the service • if none (0%) of the respondents selected the service as one of the three most important areas for the City to emphasize over the next two years. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from .10 to .20 identify service areas that should receive increased emphasis. Ratings less than .10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (IS>=0.20) • Increase Current Emphasis (0.10<=IS<0.20) • Maintain Current Emphasis (IS<0.10) The results for Meridian are provided on the following page. ETC Institute (2014) Page 32 2014 City of Meridian Citizen Survey Findings Report Importance -Satisfaction Rating 2014 City of Meridian Citizen Survey City Services Most Most Importance - Important Important Satisfaction Satisfaction Satisfaction I -S Rating Category of Service % Rank % Rank Rating Rank High Priority (IS .10-.20) Planning & zoning services 34% 1 55% 15 0.1555 Medium Priority (IS <. 1O) Traffic enforcement 23% 4 67% 11 0.0767 Programs for youth 26% 3 74% 10 0.0666 Communications 17% 6 63% 14 0.0623 Code enforcement 14% 9 64% 13 0.0492 Police department/law enforcement 30% 2 85% 4 0.0444 Recreation programs 14% 7 76% 9 0.0347 Recycling services 14% 8 80% 7 0.0285 Building services 7% 13 64% 12 0.0257 City parks 20% 5 88% 3 0.0250 Water services 10% 12 76% 8 0.0239 Fire protection 12% 10 91% 1 0.0106 Emergency medical services 11% 11 90% 2 0.0104 Sewer services 5% 15 80% 6 0.0091 Garbage/trash pick-up services 5% 14 85% 5 0.0078 Note: The 1-S Rating is calculated by multiplying the "Most Important" %by (1 -'Satisfaction' %) Most Important %: The 'Most Importantpercentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should receive the most emphasis over the next two years. Satisfaction %: The'Satsfacton' percentage represents the sum of the rat ngs'10,­9,­8' and'T excluding 'don1 knows' Respondents ranked each service on a 10 -point scale, where a rating of '10' meant 'excellent' and a rating of '0' meant 'poor' © 2014 Direction Finder by ETC Institute 2 3 4 5 6 7 8 9 10 11 12 13 14 ETC Institute (2014) Page 33 2014 City of Meridian Citizen Survey Findings Report Importance -Satisfaction Matrix Analysis The Importance -Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. ETC Institute developed an Importance -Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal). The I -S (Importance -Satisfaction) matrix should be interpreted as follows. • Continued Emphasis (above average importance and above average satisfaction). This area shows where the City is meeting customer expectations. Items in this area have a significant impact on the customer's overall level of satisfaction. The City should maintain (or slightly increase) emphasis on items in this area. • Exceeding Expectations (below average importance and above average satisfaction). This area shows where the City is performing significantly better than customers expect the City to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with City services. The City should maintain (or slightly decrease) emphasis on items in this area. • Opportunities for Improvement (above average importance and below average satisfaction). This area shows where the City is not performing as well as residents expect the City to perform. This area has a significant impact on customer satisfaction, and the City should DEFINITELY increase emphasis on items in this area. • Less Important (below average importance and below average satisfaction). This area shows where the City is not performing well relative to the City's performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with City services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area. Matrices showing the results for Meridian are provided on the following pages. ETC Institute (2014) Page 34 2014 City of Meridian Citizen Survey Findings Report 2014 City of Meridian Citizen Survey Importance -Satisfaction Assessment Matrix -Ory erv►ces- (points on the graph show deviations from the mean importance and satisfaction ratings given by respondents to the survey) mean importance Exceeded Expectations Continued Emphasis lower importance/higher satisfaction higher importance/higher satisfaction •Fire protection Emergency medical services• • City parks Garbage/trash pick-up services • • Police departmenV law enforcement Sewer services • Recycling services • Recreation programs\ Water services • Programs for youth • Traffic enforcement Building services • Code enforcement • • Communications Planning & zoning services Less Important Opportunities for Improvement lower importance/lower satisfaction higher importance/lower satisfaction • • • IiY7NAY�'/1M AA Q.J �'IMN • • • SourcPE�U s i uiee(LU14� Page 35 i, 2014 City of Meridian Citizen Survey Findings Report Section 4: Tabular Data ETC Institute (2014) Page 36 2014 City of Meridian Citizen Survey Findings Report Ol. The vision for the City of Meridian is as follows: "Meridian is a vibrant community whose vision is to be the premier City to live, work and raise a family." Several items that may influence your perception of Meridian as a community are listed below. Usin¢ a scale of 0 to 10. where 10 means "excellent" and 0 means "poor," please rate the City of Meridian in the following areas. (N=514) ETC Institute (2014) Page 37 Excellent 09 08 07 06 05 04 03 02 01 Poor Don'tknow Q1 a. As a place to live 30.5% 18.3% 28.6% 12.6% 5.3% 2.3% 0.0% 0.6% 0.6% 0.0% 0.0% 1.2% Q1b.Asaplace towork 11.7% 9.5% 13.2% 11.9% 10.3% 6.4% 3.5% 1.8% 0.6% 0.2% 0.8% 30.2% Qlc. As a place to raise a family 28.8% 22.2% 23.0% 12.3% 2.9% 2.3% 0.8% 0.6% 0.0% 0.0% 0.0% 7.2% Qld. As a place to start/do business 8.2% 9.3% 13.4% 10.7% 7.2% 5.6% 3.3% 2.3% 1.8% 0.0% 0.4% 37.7% Qle. As a City that is building a strong sense of community 17.1% 15.0% 18.7% 14.8% 13.2% 9.3% 3.5% 2.7% 0.6% 0.8% 0.6% 3.7% Qlf. As a City that is developing a strong local economy 12.5% 12.3% 19.4% 15.1% 10.2% 10.0% 5.5% 2.5% 1.4% 0.4% 0.6% 10.2% Q1 g. As a City that is developing a strong local workforce that can compete in today's economic climate 7.2% 8.4% 14.4% 13.8% 13.4% 10.5% 5.4% 4.5% 1.4% 1.4% 1.04; 18.7% Qlh. As a City that is planning for future growth & development 15.0% 13.6% 19.5% 13.2% 10.3% 8.6% 4.5% 3.5% 2.5% 0.8% 2.1"t. 6.4% ETC Institute (2014) Page 37 2014 City of Meridian Citizen Survey Findings Report 01. The vision for the City of Meridian is as follows: "Meridian is a vibrant community whose vision is to be the premier City to live, work and raise a family." Several items that may influence your perception of Meridian as a community are listed below. Usin¢ a scale of 0 to 10. where 10 means "excellent" and 0 means "poor," please rate the City of Meridian in the following areas. ETC Institute (2014) Page 38 Excellent 09 08 07 06 05 04 03 02 01 Poor Don't know Qli. As a City that is developing a sustainable & conscious environment 11.5% 13.6% 18.5% 13.0% 12.3% 10.3% 3.3% 2.7% 1.6% 0.8% 1.4% 11.1% Qlj. How well City is protecting quality of air &water 11.9% 11.1% 18.3% 13.6% 10.1% 8.9% 2.9% 2.9% 1.2% 0.6% 1.0% 17.5% Qlk. How well City is maintaining high quality neighborhoods 12.1% 14.6% 20.9% 18.6% 11.7% 8.6% 2.7% 2.1% 2.5% 0.6% 0.8% 4.7% Q1 I. How well City is providing options for mobility other than driving 3.7% 2.3% 8.4% 9.7% 9.7% 12.6% 10.5% 7.8% 7.4% 6.4% 10.1% 11.3% Qlm. How well City is ensuring public safety 11.7% 18.1% 21.4% 18.3% 8.0% 9.7% 3.1% 1.8% 1.8% 0.4% 0.8% 4.9% Qln. How well City is assisting in improving vibrancy & quality of Downtown Meridian 8.6% 10.7% 16.2% 17.3% 13.3% 12.3% 4.7% 3.9% 3.3% 1.6% 1.8% 6.4% Qlo. How well City is communicating with community 9.0% 10.9% 17.7% 17.9% 11.1% 12.9% 6.4% 3.7% 35"-" 1 '- 11"-" 37"-" ETC Institute (2014) Page 38 2014 City of Meridian Citizen Survey Findings Report Ol. The vision for the City of Meridian is as follows: "Meridian is a vibrant community whose vision is to be the premier City to live, work and raise a family." Several items that may influence your perception of Meridian as a community are listed below. Usin¢ a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the City of Meridian in the following areas. (Without "don't know") (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q1 a. As a place to live 30.9% 18.5% 28.9% 12.8% 5.3% 2.4% 0.0% 0.6% 0.6% 0.0% 0.0% Q1b.Asaplace towork 16.7% 13.6% 18.9% 17.0% 14.8% 9.2% 5.0% 2.5% 0.8% 0.3% 1.1% Qlc. As a place to raise a family 31.0% 23.9% 24.7% 13.2% 3.1% 2.5% 0.8% 0.6% 0.0% 0.0% 0.0% Qld. As a place to start/do business 13.1% 15.0% 21.6% 17.2% 11.6% 9.1% 5.3% 3.8% 2.8% 0.0% 0.6% Qle. As a City that is building a strong sense of community 17.8% 15.6% 19.4% 15.4% 13.7% 9.7% 3.6% 2.8% 0.6% 0.8% 0.6% Ql f. As a City that is developing a strong local economy 13.9% 13.7% 21.6% 16.8% 11.3% 11.1% 6.1% 2.8% 1.5% 0.4% 0.7% Ql g. As a City that is developing a strong local workforce that can compete in today's economic climate 8.9% 10.3% 17.7% 17.0% 16.5% 12.9% 6.7% 5.5% 1.7% 1.7% 1.2% Ql h. As a City that is planning for future growth & development 16.0% 14.6% 20.8% 14.1% 11.0% 9.1% 4.8% 3.7% 2.7% 0.8% 2.3% Qli. As a City that is developing a sustainable & conscious environment 12.9% 15.3% 20.8% 14.7% 13.8% 11.6% 3.7% 3.1% 1.8% 0.9% 1.5% Qlj. How well City is protecting quality of air & water 14.4% 13.4% 22.2% 16.5% 12.3% 10.8% 3.5% 3.5% 1.4% 0.7% 1.2% Qlk. How well City is maintaining high quality neighborhoods 12.7% 15.4% 21.9% 19.5% 12.3% 9.0% 2.9% 2.3% 2.7% 0.6% 0.8% ETC Institute (2014) Page 39 2014 City of Meridian Citizen Survey Findings Report 01. The vision for the City of Meridian is as follows: "Meridian is a vibrant community whose vision is to be the premier City to live, work and raise a family." Several items that may influence your perception of Meridian as a community are listed below. Using a scale of 0 to 10. where 10 means "excellent" and 0 means "poor," please rate the City of Meridian in the following areas. (Without "don't know") Excellent 09 08 07 06 05 04 03 02 Ol Poor Q1 I. How well City is providing options for mobility other than driving 4.2% 2.6% 9.4% 11.0% 11.0% 14.3% 11.8% 8.8% 8.3% 7.2% 11.4% Qlm. How well City is ensuring public safety 12.3% 19.1% 22.5% 19.3% 8.4% 10.2% 3.3% 1.8% 1.8% 0.4% 0.8% Qln. How well City is assisting in improving vibrancy & quality of Downtown Meridian 9.2% 11.5% 17.3% 18.5% 14.2% 13.1% 5.0% 4.2% 3.5% 1.7% 1.9% Q1 o. How well City is communicating with community 9.3% 11.3% 18.4% 18.6% 11.5% 13.4% 6.7% 3.8% 2.6% 1.8% 2.4% ETC Institute (2014) Page 40 2014 City of Meridian Citizen Survey Findings Report 02. While the City is not the sole contributor to your quality of life, it is important to understand the perceptions residents have of the quality of life in Meridian. Usin¢ a scale of 0 to 10, where 10 means "greatly exceeds my expectations" and 0 means "does not meet my expectations at all," please rate the City and its partners in the following areas. (N=514) ETC Institute (2014) Page 41 Greatly Exceeds My Expectations 09 08 07 06 05 04 03 02 01 Does Not Meet My Expectations At All Don't Know Q2a. Overall quality of life in City 12.9% 20.9% 29.0% 18.7% 8.2% 5.8% 1.0% 1.4% 0.0% 0.2% 0.2% 1.8% Q2b. Overall quality of City services provided 10.7% 17.5% 23.2% 21.8% 10.1% 7.4% 2.7% 1.6% 0.6% 0.4% 0.8% 3.3% Q2c. Overall quality of customer service you receive from City employees 14.0% 17.3% 17.9% 14.4% 6.6% 5.4% 2.5% 1.2% 1.2% 0.6% 0.6% 18.3% Q2d. Your view of an ideal place to live 16.4% 21.6% 21.8% 17.9% 8.6% 8.6% 1.0% 1.2% 0.2% 0.6% 0.6% 1.6% ETC Institute (2014) Page 41 2014 City of Meridian Citizen Survey Findings Report 02. While the City is not the sole contributor to your quality of life, it is important to understand the perceptions residents have of the quality of life in Meridian. Usin¢ a scale of 0 to 10, where 10 means "greatly exceeds my expectations" and 0 means "does not meet my expectations at all," please rate the City and its partners in the following areas. (Without "don't know") (N=514) Does Not Meet My Expectations 09 08 07 06 05 04 03 02 01 At All 21.2% 29.6% 19.0% 8.3% 6.0% 1.0% 1.4% 0.0% 0.2% 0.2% 18.1% 23.9% 22.5% 10.5% 7.6% 2.8% 1.6% 0.6% 0.4% 0.8% 21.2% Greatly 17.6% Exceeds My 6.7% Expectations Q2a. Overall 1.4% quality of life in City 13.1% Q2b. Overall 22.2% quality of City 8.7% services provided 11.1% Q2c. Overall 0.2% quality of 0.6% customer service you receive from City employees 17.1% Q2d. Your view of an ideal place to live 16.6% Does Not Meet My Expectations 09 08 07 06 05 04 03 02 01 At All 21.2% 29.6% 19.0% 8.3% 6.0% 1.0% 1.4% 0.0% 0.2% 0.2% 18.1% 23.9% 22.5% 10.5% 7.6% 2.8% 1.6% 0.6% 0.4% 0.8% 21.2% 21.9% 17.6% 8.1% 6.7% 3.1% 1.4% 1.4% 0.7% 0.7% 22.0% 22.2% 18.2% 8.7% 8.7% 1.0% 1.2% 0.2% 0.6% 0.6% ETC Institute (2014) Page 42 2014 City of Meridian Citizen Survey Findings Report 04. Usin¢ a scale of 0 to 10, where 10 means "stron¢ly a¢ree" and 0 means "stron¢ly disa¢ree." please rate your level of a¢reement with the followin¢. (N=514) ETC Institute (2014) Page 43 Strongly Strongly Agree 09 08 07 06 05 04 03 02 01 DisaPree Don't Know Q4a. Quality housing & a variety of options exist in Meridian 16.5% 17.5% 27.4% 18.1% 7.0% 6.0% 1.0% 1.4% 0.4% 0.4% 0.2% 4.1% Q4b. Development in City enhances quality of life 15.2% 13.4% 24.3% 19.1% 10.3% 8.4% 2.5% 1.4% 0.8% 1.0% 0.6% 3.1% Q4c. There are a variety of employment opportunities in Meridian 3.9% 6.8% 9.9% 16.0% 11.7% 12.3% 6.0% 5.8% 3.1% 1.2% 2.3% 21.0% Q4d. Access to quality shopping & entertainment exist in Meridian 21.6% 20.4% 23.3% 14.8% 6.8% 5.4% 2.3% 1.6% 1.0% 0.6% 0.8% 1.4% Q4e. City is managing growth wisely 7.2% 9.1% 17.1% 18.1% 11.5% 11.1% 4.7% 4.9% 2.7% 2.9% 3.7% 7.0% Q4f. Meridian has a sense of community 13.0% 13.6% 21.4% 16.5% 9.1% 11.7% 4.9% 2.1% 2.3% 1.2% 1.0% 3.1% Q4g. City continuously improves services 8.2% 11.1% 19.8% 18.3% 10.5% 10.9% 3.7% 2.5% 1.9% 0.2% 1.0% 11.9% Q4h. City uses your tax dollars wisely 6.4% 8.4% 13.8% 18.3% 11.7% 10.7% 3.5% 4.9% 2.5% 1.8% 2.7% 15.4% Q4i. City is headed in right direction 9.7% 15.2% 20.6% 18.7% 9.9% 10.1% 5.1% 2.1% 1.2% 1.4% 1.0% 5.1% ETC Institute (2014) Page 43 2014 City of Meridian Citizen Survey Findings Report 04. Usine a scale of 0 to 10. where 10 means "stronely aeree" and 0 means "stronely disaeree." please rate your level of aereement with the followin¢. (Without "don't know") (N=514) Strongly 08 Agree Q4a. Quality housing & a variety of 05 options exist in Meridian 17.2% Q4b. Development in City 01 enhances quality of life 15.7% Q4c. There are a variety of 18.9% employment opportunities in Meridian 4.9% Q4d. Access to quality shopping & 1.4% entertainment exist in Meridian 21.9% Q4e. City is managing growth wisely 7.7% Q4f. Meridian has a sense of community 13.5% Q4g. City continuously improves services 9.3% Q4h. City uses your tax dollars wisely 7.6% Q4i. City is headed in right direction 10.2% Strongly 09 08 07 06 05 04 03 02 01 Disaaree 18.3% 28.6% 18.9% 7.3% 6.3% 1.0% 1.4% 0.4% 0.4% 0.2% 13.9% 25.1% 19.7% 10.6% 8.6% 2.6% 1.4% 0.8% 1.0% 0.6% 8.6% 12.6% 20.2% 14.8% 15.5% 7.6% 7.4% 3.9% 1.5% 3.0% 20.7% 23.7% 15.0% 6.9% 5.5% 2.4% 1.6% 1.0% 0.6% 0.8% 9.8% 18.4% 19.5% 12.3% 11.9% 5.0% 5.2% 2.9% 3.1% 4.0% 14.1% 22.1% 17.1% 9.4% 12.0% 5.0% 2.2% 2.4% 1.2% 1.0% 12.6% 22.5% 20.8% 11.9% 12.4% 4.2% 2.9% 2.2% 0.2% 1.1% 9.9% 16.3% 21.6% 13.8% 12.6% 4.1% 5.7% 3.0% 2.1% 3.2% 16.0% 21.7% 19.7% 10.5% 10.7% 5.3% 2.3% 1.2% 1.4% 1.0% ETC Institute (2014) Page 44 2014 City of Meridian Citizen Survey Findings Report 05. If you own a home in Meridian, 29% of your total property tax bill goes to the City of Meridian to fund the City's operating budget for police, fire and narks services. Relating to services and facilities in the City of Meridian, using a scale of 0 to 10, where 10 means "definitely getting my money's worth" and 0 means "definitely not getting my money's worth," please rate the value you feel you are getting for City tax dollars and fees. G5a Value received for City tax & fees Number Percent Definitely Getting My Money's Worth 59 11.5% 09 57 11.1 % O8 118 23.0% 07 111 21.6% 06 48 9.3% 05 42 8.2% 04 13 2.5% 03 9 1.8% 02 8 1.6% 01 1 0.2% Definitely Not Getting My Money's Worth 9 1.8% Total 514 100.0% 05. If you own a home in Meridian. 29% of your total property tax bill goes to the City of Meridian to fund the City's operating budget for police, fire and parks services. Relating to services and facilities in the City of Meridian, using a scale of 0 to 10, where 10 means "definitely getting my money's worth" and 0 means "definitely not getting my money's worth," please rate the value you feel you are getting for City tax dollars and fees. (Without "don't know") G5a Value received for City tax & fees Number Percent Definitely Getting My Money's Worth 59 12.4% 09 57 12.0% O8 118 24.8% 07 111 23.4% 06 48 10.1% 05 42 8.8% 04 13 2.7% 03 9 1.9% 02 8 1.7% 01 1 0.2% Definitely Not Getting My Money's Worth 9 1.9% Total 475 100.0% ETC Institute (2014) Page 45 2014 City of Meridian Citizen Survey Findings Report 06. Usin¢ a scale of 0 to 10 where 10 means "very zood value" and 0 means "very poor value." alease rate the value that you feel you receive for Meridian's City Utility services. (N=514) 06. Usin¢ a scale of 0 to 10 where 10 means "very zood value" and 0 means "very poor value." alease rate the value that you feel you receive for Meridian's City Utility services. (Without "don't know") (N=514) Very Good Q6a. Value received for City water services 19.1% Q6b. Value received for City sewer services 20.6% Q6c. Residential trash collection services 23.1% Q6d. Curbside recycling services 25.2% Very Poor 14.4% Very Good 21.4% 8.4% 8.8% 2.1% 2.7% 1.4% 0.6% 1.6% 15.2% Very Poor 20.6% 7.6% Value 09 08 07 06 05 04 03 02 01 Value Don't Know Q6a. Value received 1.0% 0.4% 1.2% 19.7% 20.4% 16.4% 5.7% 5.7% 2.1% 1.7% 1.1% 0.6% for City water services 18.1% 13.6% 18.5% 20.3% 8.0% 8.4% 1.9% 2.5% 1.4% 0.6% 1.6% 5.1% Q6b. Value received for City sewer services 19.5% 14.5% 20.7% 19.5% 7.2% 6.6% 1.8% 2.0% 1.6% 0.4% 1.2% 5.1% Q6c. Residential trash collection services 22.5% 20.5% 20.1% 17.2% 5.9% 5.7% 2.1% 0.8% 1.0% 0.4% 1.2% 2.7% Q6d. Curbside recycling services 23.4% 18.4% 18.9% 15.2% 5.3% 5.3% 2.0% 1.6% 1.0% 0.6% 1.4% 7.0% 06. Usin¢ a scale of 0 to 10 where 10 means "very zood value" and 0 means "very poor value." alease rate the value that you feel you receive for Meridian's City Utility services. (Without "don't know") (N=514) Very Good Q6a. Value received for City water services 19.1% Q6b. Value received for City sewer services 20.6% Q6c. Residential trash collection services 23.1% Q6d. Curbside recycling services 25.2% Very Poor 14.4% 19.5% 21.4% 8.4% 8.8% 2.1% 2.7% 1.4% 0.6% 1.6% 15.2% 21.8% 20.6% 7.6% 7.0% 1.9% 2.1% 1.6% 0.4% 1.2% 21.1% 20.7% 17.7% 6.0% 5.8% 2.2% 0.8% 1.0% 0.4% 1.2% 19.7% 20.4% 16.4% 5.7% 5.7% 2.1% 1.7% 1.1% 0.6% 1.5% ETC Institute (2014) Page 46 2014 City of Meridian Citizen Survey Findings Report 07. Usin¢ a scale of 0 to 10, where 10 means "excellent" and 0 means "Poor," Please rate the quality of the followin¢ City services. (N=514) Excellent 09 08 07 06 05 04 03 02 O1 Poor Don't Know Q7a. Emergency medical services 21.0% 19.1% 14.8% 10.5% 3.3% 2.5% 0.6% 0.6% 0.2% 0.0% 0.0% 27.4% Q7b. Fire protection 25.5% 21.8% 15.8% 9.7% 3.5% 2.5% 0.2% 0.6% 0.2% 0.0% 0.0% 20.2% Q7c. Police department/law enforcement 20.8% 21.4% 22.0% 13.4% 5.3% 2.9% 1.8% 1.9% 0.8% 0.6% 0.4% 8.8% Q7d. Code enforcement 9.3% 10.3% 14.4% 9.7% 5.4% 8.0% 4.3% 3.1% 1.4% 0.4% 1.9% 31.7% Q7e. Traffic enforcement 11.1% 14.0% 17.7% 17.0% 8.4% 9.2% 2.3% 3.3% 2.9% 1.0% 2.3% 10.7% Q7f. Planning & zoning services 6.0% 6.6% 15.0% 11.5% 9.0% 8.6% 2.7% 3.9% 2.3% 1.8% 4.1% 28.5% Q7g. Building services 6.6% 7.0% 13.8% 10.3% 5.8% 8.2% 1.4% 1.8% 1.4% 1.2% 1.4% 41.2% Q7h. Sewer services 14.6% 15.4% 22.8% 16.1% 5.1% 7.0% 1.0% 1.2% 1.0% 1.0% 0.8% 14.2% Q7i. Water services 15.8% 15.2% 21.2% 16.1% 7.0% 7.4% 2.1% 2.1% 1.8% 0.6% 0.2% 10.5% Q7j. Garbage/trash pick-up services 22.0% 21.8% 23.0% 15.0% 4.7% 5.1% 1.0% 1.2% 1.2% 0.6% 1.2% 3.5% Q7k. Recycling services 20.8% 20.2% 19.6% 14.2% 4.3% 7.0% 1.9% 1.8% 1.6% 0.4% 1.8% 6.4% Q71. City parks 30.7% 23.3% 20.4% 9.5% 3.7% 5.1% 1.0% 0.8% 0.8% 0.6% 0.2% 3.9% Q7m. Recreation programs 15.4% 14.4% 15.8% 12.7% 7.2% 4.9% 2.1% 2.3% 1.2% 0.4% 0.4% 23.2% Q7n. Programs for youth 12.6% 12.1% 13.8% 12.8% 7.0% 4.5% 1.6% 2.5% 1.8% 0.4% 0.4% 30.5% Q7o. Communications 9.7% 12.5% 14.2% 16.0% 8.0% 8.9% 5.1% 4.7% 2.5% 1.2% 1.2% 16.1% ETC Institute (2014) Page 47 2014 City of Meridian Citizen Survey Findings Report 07. Usine a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," alease rate the quality of the followine City services. (Without "don't knot% "1 (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q7a. Emergency medical services 29.0% 26.3% 20.4% 14.5% 4.6% 3.5% 0.8% 0.8% 0.3% 0.0% 0.0% Q7b. Fire protection 32.0% 27.3% 19.8% 12.2% 4.4% 3.2% 0.2% 0.7% 0.2% 0.0% 0.0% Q7c. Police department/ law enforcement 22.8% 23.5% 24.1% 14.7% 5.8% 3.2% 1.9% 2.1% 0.9% 0.6% 0.4% Q7d. Code enforcement 13.7% 15.1% 21.1% 14.2% 8.0% 11.7% 6.3% 4.6% 2.0% 0.6% 2.8% Q7e. Traffic enforcement 12.4% 15.7% 19.9% 19.0% 9.4% 10.3% 2.6% 3.7% 3.3% 1.1% 2.6% Q7f. Planning & zoning services 8.4% 9.3% 21.0% 16.1% 12.5% 12.0% 3.8% 5.4% 3.3% 2.5% 5.7% Q7g. Building services 11.3% 11.9% 23.5% 17.5% 9.9% 13.9% 2.3% 3.0% 2.3% 2.0% 2.3% Q7h. Sewer services 17.0% 17.9% 26.5% 18.8% 5.9% 8.2% 1.1% 1.4% 1.1% 1.1% 0.9% Q7i. Water services 17.6% 17.0% 23.7% 18.0% 7.8% 8.3% 2.4% 2.4% 2.0% 0.7% 0.2% Q7j. Garbage/trash pick-up services 22.8% 22.6% 23.8% 15.5% 4.8% 5.2% 1.0% 1.2% 1.2% 0.6% 1.2% Q7k. Recycling services 22.2% 21.6% 21.0% 15.2% 4.6% 7.5% 2.1% 1.9% 1.7% 0.4% 1.9% Q71. City parks 32.0% 24.3% 21.3% 9.9% 3.8% 5.3% 1.0% 0.8% 0.8% 0.6% 0.2% Q7m. Recreation programs 20.1% 18.8% 20.6% 16.5% 9.4% 6.3% 2.8% 3.0% 1.5% 0.5% 0.5% Q7n. Programs for youth 18.2% 17.4% 19.9% 18.5% 10.1% 6.4% 2.2% 3.6% 2.5% 0.6% 0.6% Q7o. Communications 11.6% 14.8% 16.9% 19.0% 9.5% 10.7% 6.0% 5.6% 3.0% 1.4% 1.4% ETC Institute (2014) Page 48 2014 City of Meridian Citizen Survey Findings Report 08. Which THREE of the City Services listed in Ouestion 7 do you think should receive the most emphasis from City leaders over the next TWO years? Emergency medical services 19 3.7% Fire protection 12 2.3% Police department/law enforcement 71 13.8% Code enforcement 20 3.9% Traffic enforcement 47 9.1% Planning & zoning services 96 18.7% Building services 6 1.2% Sewer services 7 1.4% Water services 23 4.5% Garbage/trash pick-up services 7 1.4% Recycling services 26 5.1 % City parks 32 6.2% Recreation programs 17 3.3% Programs for youth 34 6.6% Communications 22 4.3% Total 514 100.0% 08. Which THREE of the City Services listed in Ouestion 7 do you think should receive the most emphasis from City leaders over the next TWO vears? Emergency medical services 15 2.9% Fire protection 39 7.6% Police department/law enforcement 40 7.8% Code enforcement 23 4.5% Traffic enforcement 42 8.2% Planning & zoning services 53 10.3% Building services 11 2.1% Sewer services 8 1.6% Water services 19 3.7% Garbage/trash pick-up services 10 1.9% Recycling services 26 5.1 % City parks 35 6.8% Recreation programs 22 4.3% Programs for youth 51 9.9% Communications 22 4.3% M514 0 Institute (2014) Page 49 2014 City of Meridian Citizen Survey Findings Report 08. Which THREE of the City Services listed in Ouestion 7 do you think should receive the most emphasis from City leaders over the next TWO years? Emergency medical services 20 3.9% Fire protection 12 2.3% Police department/law enforcement 42 8.2% Code enforcement 27 5.3% Traffic enforcement 31 6.0% Planning & zoning services 28 5.4% Building services 20 3.9% Sewer services 8 1.6% Water services 10 1.9% Garbage/trash pick-up services 9 1.8% Recycling services 21 4.1% City parks 36 7.0% Recreation programs 35 6.8% Programs for youth 47 9.1% Communications 41 8.0% Total 514 100.0% 08. Which THREE of the City Services listed in Ouestion 7 do you think should receive the most emphasis from City leaders over the next TWO years? (Sum of top 3 choices) 08. Sum of top 3 choices Number Percent Emergency medical services 54 10.5% Fire protection 63 12.3% Police department/law enforcement 153 29.8% Code enforcement 70 13.6% Traffic enforcement 120 23.3% Planning & zoning services 177 34.4% Building services 37 7.2% Sewer services 23 4.5% Water services 52 10.1% Garbage/trash pick-up services 26 5.1 % Recycling services 73 14.2% City parks 103 20.0% Recreation programs 74 14.4% Programs for youth 132 25.7% Communications 85 16.5% M Institute (2014) 1328 Page 50 2014 City of Meridian Citizen Survey Findings Report Q9. There are a variety of functions or services which are performed in Meridian by other governmental entities, agencies or groups as their Primary function or through a contract with the City. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following aspects of our community. (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don't know Q9a. Public transportation services contracted with Valley Regional Transit 1.4% 1.9% 2.1% 6.0% 6.2% 11.3% 3.7% 5.1% 6.2% 3.5% 8.4% 44.1% Q9b. Animal control contracted with Idaho Humane Society 7.2% 6.8% 13.4% 11.7% 7.6% 11.1% 2.9% 3.1% 2.3% 1.0% 2.3% 30.5% Q9c. Programs for seniors at Meridian Senior Center 4.3% 5.5% 8.8% 6.8% 3.3% 4.5% 1.9% 1.4% 1.0% 0.8% 0.8% 61.0% Q9d. K-12 education by Joint School District No.2 8.8% 7.4% 12.8% 11.9% 10.3% 9.5% 4.5% 4.7% 4.1% 1.6% 2.9% 21.6% Q9e. Lakeview Golf Course 3.7% 3.9% 6.0% 6.2% 3.3% 4.5% 0.8% 1.2% 1.0% 0.4% 1.8% 67.3% Q911 Library services by Meridian Library District 21.2% 20.7% 20.9% 12.5% 4.5% 5.5% 1.6% 0.8% 0.2% 0.6% 0.2% 11.5% Q9g. Bringing new jobs to area with Boise Valley Economic Partnership 3.3% 5.4% 6.4% 9.5% 8.9% 7.8% 4.1% 4.3% 3.1% 1.8% 3.5% 41.8% ETC Institute (2014) Page 51 2014 City of Meridian Citizen Survey Findings Report 09. There are a variety of functions or services which are performed in Meridian by other governmental entities, agencies or groups as their primary function or through a contract with the City. Usin¢ a scale of 0 to 10. where 10 means "excellent" and 0 means "poor." please rate the following aspects of our community. (Without "don't know") (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q9a. Public transportation services contracted with Valley Regional Transit 2.4% 3.5% 3.8% 10.8% 11.1% 20.2% 6.6% 9.1% 11.1% 6.3% 15.0% Q9b. Animal control contracted with Idaho Humane Society 10.4% 9.8% 19.3% 16.8% 10.9% 16.0% 4.2% 4.5% 3.4% 1.4% 3.4% Q9c. Programs for seniors at Meridian Senior Center 11.0% 14.0% 22.5% 17.5% 8.5% 11.5% 5.0% 3.5% 2.5% 2.0% 2.0% Q9d. K-12 education by Joint School District No.2 11.2% 9.4% 16.4% 15.1% 13.2% 12.2% 5.7% 6.0% 5.2% 2.0% 3.7% Q9c. Lakeview Golf Course 11.3% 11.9% 18.5% 19.0% 10.1% 13.7% 2.4% 3.6% 3.0% 1.2% 5.4% Q911 Library services by Meridian Library District 24.0% 23.3% 23.6% 14.1% 5.1% 6.2% 1.8% 0.9% 0.2% 0.7% 0.2% Q9g. Bringing new jobs to area with Boise Valley Economic Partnership 5.7% 9.4% 11.0% 16.4% 15.4% 13.4% 7.0% 7.4% 5.4% 3.0% 6.0% ETC Institute (2014) Page 52 2014 City of Meridian Citizen Survey Findings Report 010. The Ada County Highway District is the road authority for Ada County and the City of Meridian. State highways (Eagle Road, Meridian Road, and Chinden Boulevard) are operated by the Idaho Transportation Department. The City of Meridian works with these road providers to prioritize needed transportation related improvements in the community. Using a scale of 0 to 10, where 10 means "excellent" and 0 means 'boor." Dlease rate the following road -related aspects of our communitv. (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don'tknow Q10a. Condition of roadway pavement in Meridian 6.6% 8.8% 22.4% 24.1% 12.6% 10.9% 4.9% 3.3% 1.2% 1.0% 2.7% 1.6% Q10b. Availability & condition of sidewalks 5.3% 8.6% 20.0% 19.8% 15.0% 11.9% 5.4% 5.1% 2.1% 1.6% 2.5% 2.7% Q10c. Management of traffic flow & congestion in Meridian 3.5% 5.1% 12.9% 15.2% 18.5% 11.3% 6.8% 7.6% 4.9% 4.5% 8.6% 1.2% Q10d. Adequacy of street lighting on arterial roadways 7.4% 8.9% 15.8% 21.4% 13.4% 11.1% 6.6% 5.8% 1.9% 1.0% 3.1% 3.5% Q1 Ge. Bike lanes on roads 4.9% 6.8% 10.9% 13.3% 12.3% 14.0% 8.0% 5.8% 5.1% 2.7% 5.8% 10.3% Q10f. Overall maintenance of street signs/ pavement markings 7.0% 12.5% 23.5% 20.4% 10.7% 12.5% 4.3% 2.9% 1.4% 1.4% 1.8% 1.8% ETC Institute (2014) Page 53 2014 City of Meridian Citizen Survey Findings Report 010. The Ada County Highway District is the road authority for Ada County and the City of Meridian. State highways (Eagle Road, Meridian Road, and Chinden Boulevard) are operated by the Idaho Transportation Department. The City of Meridian works with these road providers to prioritize needed transportation related improvements in the community. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following road -related aspects of our community. (without "don't know") (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q10a. Condition of roadway pavement in Meridian 6.7% 8.9% 22.7% 24.5% 12.8% 11.1% 4.9% 3.4% 1.2% 1.0% 2.8% Q10b. Availability & condition of sidewalks5.4% 8.8% 20.6% 20.4% 15.4% 12.2% 5.6% 5.2% 2.2% 1.6% 2.6% Q10c. Management of traffic flow & congestion in Meridian 3.6% 5.1% 13.0% 15.4% 18.7% 11.4% 6.9% 7.7% 4.9% 4.5% 8.7% Ql Od. Adequacy of street lighting on arterial roadways 7.7% 9.3% 16.3% 22.2% 13.9% 11.5% 6.9% 6.0% 2.0% 1.0% 3.2% QIOe. Bike lanes on roads 5.4% 7.6% 12.2% 14.8% 13.7% 15.7% 8.9% 6.5% 5.7% 3.0% 6.5% Ql Of Overall maintenance of street signs/pavement markings 7.1% 12.7% 24.0% 20.8% 10.9% 12.7% 4.4% 3.0% 1.4% 1.4% 1.8% ETC Institute (2014) Page 54 2014 City of Meridian Citizen Survey Findings Report 011. There area variety of projects which have been identified by the community as "desired" amenities, some of which the City has limited to no involvement in making them happen. In addition, the City has taken the position to save for future improvements and not bond for new facilities. Knowing this, which items would you like to see in Meridian using a scale of 0 to 10, where 10 means "high priority" and 0 means "no priority." (N=514) High Priority 09 08 07 06 05 04 03 02 01 No Priority Don't Know Ql la. Add gym space for recreation programs 6.2% 5.4% 9.7% 9.9% 10.9% 14.8% 5.4% 5.3% 5.1% 3.3% 11.3% 12.6% Ql lb. Constructing Linder Road overpass 18.9% 8.8% 13.5% 10.5% 9.2% 9.2% 4.5% 4.7% 3.1% 1.8% 7.2% 8.8% Ql lc. Building a composting facility for yard waste 11.3% 9.5% 13.0% 10.9% 8.8% 12.1% 8.0% 6.0% 4.9% 2.9% 5.6% 7.0% Ql Id. Redeveloping Downtown 11.9% 8.0% 14.4% 12.6% 11.1% 15.4% 6.8% 5.8% 2.1% 1.0% 5.4% 5.4% Ql le. Building a performing Arts Center 7.8% 5.1% 8.8% 11.5% 6.8% 13.8% 9.1% 8.6% 7.6% 4.5% 10.3% 6.2% Ql If Adding more bike lanes & pathways 17.3% 9.1% 14.0% 12.5% 9.9% 10.9% 4.3% 4.3% 4.3% 2.7% 5.4% 5.3% Ql lg. Providing more public transportation options 23.5% 11.1% 14.8% 13.4% 8.2% 8.2% 3.3% 2.1% 3.1% 2.5% 3.7% 6.0% Ql lh. Developing a pathway along rail corridor 10.4% 7.4% 12.1% 11.7% 7.6% 11.1% 5.3% 4.5% 4.5% 4.3% 6.8% 14.3% Ql li. Sports stadium & recreation venue 8.2% 6.4% 9.0% 9.4% 7.6% 14.2% 5.8% 7.2% 6.6% 6.0% 11.9% 7.6% ETC Institute (2014) Page 55 2014 City of Meridian Citizen Survey Findings Report 011. There area variety of projects which have been identified by the community as "desired" amenities, some of which the City has limited to no involvement in making them happen. In addition, the City has taken the position to save for future improvements and not bond for new facilities. Knowing this, which items would you like to see in Meridian using a scale of 0 to 10, where 10 means "high priority" and 0 means "no Driorltv." (Without "dont know") (N=514) High Priority 09 08 07 06 05 04 03 02 01 No Priority Ql la. Add gym space for recreation programs 7.1% 6.2% 11.1% 11.4% 12.5% 16.9% 6.2% 6.0% 5.8% 3.8% 12.9% Qllb. Constructing Linder Road overpass20.7% 9.6% 14.7% 11.5% 10.0% 10.0% 4.9% 5.1% 3.4% 1.9% 7.9% Ql lc. Building a composting facility for yard waste 12.1% 10.3% 14.0% 11.7% 9.4% 13.0% 8.6% 6.5% 5.2% 3.1% 6.1% Q1Id. Redeveloping Downtown 12.6% 8.4% 15.2% 13.4% 11.7% 16.3% 7.2% 6.2% 2.3% 1.0% 5.8% Qlle. Building aperforming Arts Center 8.3% 5.4% 9.3% 12.2% 7.3% 14.7% 9.8% 9.1% 8.1% 4.8% 11.0% Ql if Adding more bike lanes & pathways 18.3% 9.7% 14.8% 13.1% 10.5% 11.5% 4.5% 4.5% 4.5% 2.9% 5.7% Ql lg. Providing more public transportation options 25.1% 11.8% 15.7% 14.3% 8.7% 8.7% 3.5% 2.3% 3.3% 2.7% 3.9% Ql lh. Developing a pathway along rail corridor 12.1% 8.7% 14.1% 13.7% 8.9% 13.0% 6.2% 5.2% 5.2% 5.0% 8.0% Ql Ii. Sports stadium & recreation venue 8.9% 7.0% 9.7% 10.1% 8.2% 15.4% 6.3% 7.8% 7.2% 6.5% 12.9% ETC Institute (2014) Page 56 2014 City of Meridian Citizen Survey Findings Report 012. The City has built much of its current park system through partnerships with developers and non-profit organizations. The City is considering a partnership approach with a non-profit organization that would help meet the City's need for gvm space for recreation Programs. Are you supportive of the City using this approach? 012. Supportive of City using a partnership approach Number Percent Yes 295 57.4% No 58 11.3% Not sure/not provided 161 31.3% Total 514 100.0% 013. The City uses a variety of methods to communicate with the public, including its website, social media such as Facebook and Twitter, traditional media such as newspapers, radio, and television, and a bi-weekly newsletter. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor." please rate the following communication services. (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Know Q13a. Effectiveness of City communications with public 5.7% 9.9% 16.4% 15.6% 13.6% 12.7% 5.3% 5.5% 2.5% 1.2% 2.7% 9.0% Q13b. Opportunities for public involvement in local decision-making 5.1% 7.4% 14.0% 16.6% 9.2% 12.1% 5.1% 6.6% 2.3% 2.1% 2.3% 17.2% Q13c. Quality of www.meridiancity.org 7.2% 9.7% 14.6% 16.2% 5.8% 8.0% 3.9% 1.9% 1.0% 1.2% 1.4% 29.0% Q13d. Usefulness of online services available on City website 10.5% 11.7% 12.7% 9.6% 7.8% 7.6% 2.3% 1.2% 1.2% 1.0% 1.6% 32.9% Q13e. Quality of information about City programs & services 6.0% 11.7% 17.2% 14.8% 11.5% 9.2% 3.7% 4.3% 2.5% 0.8% 1.9% 16.4% ETC Institute (2014) Page 57 2014 City of Meridian Citizen Survey Findings Report 013. The City uses a variety of methods to communicate with the public, including its website, social media such as Facebook and Twitter, traditional media such as newspapers, radio, and television, and a bi-weekly newsletter. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following communication services. (Without "don't know") (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q1 3a. Effectiveness of City communications with public 6.2% 10.9% 18.0% 17.1% 15.0% 13.9% 5.8% 6.0% 2.8% 1.3% 3.0% Q1 3b. Opportunities for public involvement in local decision- making 6.1% 8.9% 16.9% 20.0% 11.1% 14.6% 6.1% 8.0% 2.8% 2.6% 2.8% Q13c. Quality of www. meridiancity.org 10.2% 13.7% 20.6% 22.8% 8.2% 11.3% 5.5% 2.7% 1.4% 1.6% 1.9% Q13d. Usefulness of online services available on City website 15.7% 17.4% 18.9% 14.2% 11.6% 11.3% 3.5% 1.7% 1.7% 1.5% 2.3% Q13e. Quality of information about City programs & services 7.2% 14.0% 20.5% 17.7% 13.8% 11.0% 4.4% 5.1% 3.0% 0.9% 2.3% ETC Institute (2014) Page 58 2014 City of Meridian Citizen Survey Findings Report 014. Where do You currently ¢et information about Meridian's services and nro¢rams? Q14. Where do you currently get information about City services & programs Number Percent City website 217 42.2% Facebook 50 9.7% Twitter 8 1.6% Television/news 257 50.0% Flyers in utility bills 288 56.0% Information booklets/City publications 99 19.3% Newspaper 215 41.8 % Radio 89 17.3% Emails from City 90 17.5% Events such as Coffee with the Mayor 13 2.5% Library 66 12.8 % Chamber of Commerce/Visitor Center 17 3.3% Other source 27 5.3% Total 014. Other source: 1449 WORD OF MOUTH 4 14.8% FRIENDS 3 11.1 % NONE, I DON"T GET INFORMATION 3 11.1 % INTERNET 2 7.4% MAIL 2 7.4% VALLEY TIMES 1 3.7% PEOPLE 1 3.7% PHONE BOOK 1 3.7% NOT PROVIDED 1 3.7% NEWSLETTER 1 3.7% NEIGHBORS 1 3.7% I LOOK ONLINE 1 3.7% NOT INTERESTED 1 3.7% WORK 1 3.7% FAMILY 1 3.7% WIFE 1 3.7% CALLING CITY HALL 1 3.7% NEIGHBORHOOD ASSOCIATION 1 3.7% Total 27 100.0% ETC Institute (2014) Page 59 2014 City of Meridian Citizen Survey Findings Report 015. How would you arefer to receive information about Meridian's services and nro¢rams? Q15. How would you prefer to receive information about City services & Programs Number Percent Texts 14 2.7% Entails 176 34.2% City's website 193 37.5% Social media 70 13.6% Mobile applications 45 8.8% Traditional media 231 44.9% Flyers in utility bills 246 47.9% City publications 113 22.0% Other sources 23 4.5% Total 015. Other source: 1125 015. Other Number Percent MAIL 5 26.0% NEWSLETTER 2 8.7% MAILERS 1 8.6% DIRECT MAIL 1 8.6% NONE 1 4.3% MERIDIAN PRESS 1 4.3% MAGAZINE 1 4.3% BOOK 1 4.3% MAIL AND NEWS 1 4.3% NOT PROVIDED 1 4.3% FLYERS 1 4.3% TRADITIONAL MAIL 1 4.3% NOT INTERESTED 1 4.3% WIFE 1 4.3% Total 23 100.0% ETC Institute (2014) Page 60 2014 City of Meridian Citizen Survey Findings Report 016. The City Parks and Recreation Department maintains 20 narks, provides 684 snorts leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity ¢vides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Know Q16a. Number of City parks 29.2% 17.5% 21.8% 12.8% 5.6% 3.9% 1.4% 1.4% 0.6% 0.2% 0.4% 5.3% Q16b. Quality, appearance & maintenance of City parks 29.8% 26.5% 20.8% 8.9% 4.7% 3.7% 0.4% 0.4% 0.6% 0.0% 0.0% 4.3% Q16c. Number of athletic fields 13.8% 16.6% 19.9% 12.9% 5.8% 4.7% 1.8% 1.9% 0.4% 0.4% 0.0% 21.8% Q16d. Quality of athletic fields 15.8% 16.8% 21.5% 12.5% 3.3% 4.7% 0.4% 1.6% 0.4% 0.2% 0.0% 22.9% Q16e. Number of special events & festivals 9.4% 9.6% 18.7% 14.4% 9.2% 13.5% 3.5% 3.7% 1.8% 0.2% 1.2% 15.0% Q1 6f. Quality & variety of special events & festivals 9.6% 9.2% 16.6% 14.3% 11.1% 11.3% 3.3% 3.9% 1.4% 0.6% 1.2% 17.6% Q16g. Number of pathways for walking & biking 7.2% 5.9% 12.9% 10.5% 12.9% 14.6% 8.0% 6.8% 4.5% 2.7% 2.1% 11.7% Q16h. Quality of pathways for walking & biking 9.8% 7.8% 18.9% 12.7% 9.6% 10.7% 5.7% 4.5% 2.7% 1.2% 1.8% 14.6% Q16i. Availability of parks/green space near your home 21.1% 14.2% 18.1% 9.9% 8.2% 9.2% 2.1% 3.3% 2.3% 2.5% 2.1% 6.8% ETC Institute (2014) Page 61 2014 City of Meridian Citizen Survey Findings Report 016. The City Parks and Recreation Department maintains 20 narks, provides 684 snorts leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity guides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. ETC Institute (2014) Page 62 Excellent 09 08 07 06 05 04 03 02 Ol Poor Don't Know Q16j. Availability of information about recreation programs & classes through social media, activity guides, email updates, website, & etc. 10.3% 11.1% 16.0% 10.9% 7.4% 9.9% 3.7% 5.1% 3.3% 2.3% 3.5% 16.5% Ql6k. Availability of community center & gym facilities 3.3% 5.3% 8.8% 9.1% 7.2% 13.6% 6.8% 6.4% 3.1% 1.6% 2.9% 31.9% Q161. Number of recreation programs & classes 5.8% 6.0% 12.5% 13.4% 6.8% 11.5% 5.1% 5.4% 2.5% 1.0% 1.4% 28.6% Q16m. Quality & variety of recreation programs & classes 5.1% 5.8% 12.1% 11.7% 7.6% 8.8% 3.9% 4.1% 2.1% 1.2% 1.2% 36.5% Q16n. Number of adult sports programs & sporting events 4.3% 4.5% 11.1% 9.0% 5.7% 9.9% 4.3% 3.1% 2.3% 0.6% 1.6% 43.7% Q1 6o. Quality of adult sports programs & sporting events 4.7% 5.3% 10.3% 8.8% 4.9% 8.6% 3.1% 1.6% 1.4% 0.4% 1.2% 50.0% Q16p. Ease of registering for recreational sports programs or classes 6.4% 6.3% 10.9% 8.4% 4.5% 8.0% 1.6% 2.0% 1.4% 0.6% 1 A% 48.6% ETC Institute (2014) Page 62 2014 City of Meridian Citizen Survey Findings Report 016. The City Parks and Recreation Department maintains 20 narks, provides 684 snorts leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity ¢vides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Know Ql6q. Cost of recreational sports programs or classes 5.6% 5.8% 10.1% 9.7% 5.6% 7.0% 3.7% 1.4% 1.2% 0.8% 1.8% 47.3% Ql6r. Ease of registering for picnic shelter reservations 7.2% 7.0% 12.5% 8.0% 3.3% 4.1% 1.2% 1.9% 0.8% 0.2% 1.2% 52.6% Q16s. Availability of youth sports programs through partners 8.6% 11.7% 14.6% 9.5% 4.7% 7.0% 1.2% 1.0% 0.6% 0.8% 0.2% 40.3% Q16t. Quality of youth sports programs through partners 9.7% 10.5% 12.6% 9.5% 5.1% 5.8% 0.6% 1.4% 0.6% 0.4% 0.4% 43.4% ETC Institute (2014) Page 63 2014 City of Meridian Citizen Survey Findings Report 016. The City Parks and Recreation Department maintains 20 parks, provides 684 sports leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity guides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. (Without "don't know") (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q16a. Number of City parks 30.8% 18.5% 23.0% 13.6% 6.0% 4.1% 1.4% 1.4% 0.6% 0.2% 0.4% Ql6b. Quality, appearance & maintenance of City parks 31.1% 27.6% 21.7% 9.3% 4.9% 3.9% 0.4% 0.4% 0.6% 0.0% 0.0% Q16c. Number of athletic fields 17.7% 21.2% 25.4% 16.5% 7.5% 6.0% 2.2% 2.5% 0.5% 0.5% 0.0% Q16d. Quality of athletic fields 20.5% 21.8% 27.8% 16.2% 4.3% 6.1% 0.5% 2.0% 0.5% 0.3% 0.0% Q16e. Number of special events & festivals 11.0% 11.2% 22.0% 17.0% 10.8% 15.8% 4.1% 4.4% 2.1% 0.2% 1.4% Q16f. Quality & variety of special events & festivals 11.6% 11.1% 20.1% 17.3% 13.5% 13.7% 4.0% 4.7% 1.7% 0.7% 1.4% Q16g. Number of pathways for walking & biking 8.2% 6.6% 14.6% 11.9% 14.6% 16.6% 9.1% 7.7% 5.1% 3.1% 2.4% Q16h. Quality of pathways for walking & biking 11.4% 9.2% 22.2% 14.9% 11.2% 12.6% 6.6% 5.3% 3.2% 1.4% 2.1% Q16i. Availability of parks/green space near your home 22.6% 15.3% 19.5% 10.7% 8.8% 9.8% 2.3% 3.6% 2.5% 2.7% 2.3% Q16j. Availability of information about recreation programs & classes through social media, activity guides, email updates, website, & etc. 12.4% 13.3% 19.1% 13.1% 8.9% 11.9% 4.4% 6.1% 4.0% 2.8% 4.2% Ql6k. Availability of community center & gym facilities 4.9% 7.7% 12.9% 13.4% 10.6% 20.0% 10.0% 9.4% 4.6% 2.3% 4.3% ETC Institute (2014) Page 64 2014 City of Meridian Citizen Survey Findings Report 016. The City Parks and Recreation Department maintains 20 narks, provides 684 snorts leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity ¢aides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. (Without "don't know") Excellent 09 08 07 06 05 04 03 02 01 Poor Q161. Number of recreation programs & classes 8.2% 8.4% 17.4% 18.8% 9.5% 16.1% 7.1% 7.6% 3.5% 1.4% 1.9% Q16m. Quality & variety of recreation programs & classes 8.0% 9.2% 19.0% 18.4% 12.0% 13.8% 6.1% 6.4% 3.4% 1.8% 1.8% Q16n. Number of adult sports programs & sporting events 7.6% 8.0% 19.7% 15.9% 10.0% 17.6% 7.6% 5.5% 4.2% 1.0% 2.8% Q16o. Quality of adult sports programs & sporting events 9.3% 10.5% 20.6% 17.5% 9.7% 17.1% 6.2% 3.1% 2.7% 0.8% 2.3% Q1 6p. Ease of registering for recreational sports programs or classes 12.5% 12.2% 21.3% 16.3% 8.7% 15.6% 3.0% 3.8% 2.7% 1.1% 2.7% Ql6q. Cost of recreational sports programs or classes 10.7% 11.1% 19.2% 18.5% 10.7% 13.3% 7.0% 2.6% 2.2% 1.5% 3.3% Q16r. Ease of registering for picnic shelter reservations 15.2% 14.8% 26.3% 16.9% 7.0% 8.6% 2.5% 4.1% 1.6% 0.4% 2.5% Q1 6s. Availability of youth sports programs through partners 14.3% 19.5% 24.4% 16.0% 7.8% 11.7% 2.0% 1.6% 1.0% 1.3% 0.3% Q16t. Quality of youth sports programs through partners 17.2% 18.6% 22.3% 16.8% 8.9% 10.3% 1.0% 2.4% 1.0% 0.7% 0.7% ETC Institute (2014) Page 65 2014 City of Meridian Citizen Survey Findings Report 017. In the oast 12 months, have you or anyone in your household visited a City of Meridian nark? Q17. Have you or anyone in your household visited a City park in past 12 months Number Percent Yes, I have personally visited a City park last year 423 82.3% Yes, a household member has visited a City park last year 16 3.1 % No 75 14.6% Total 514 100.0% 017a. (If YES to Ouestion 17) How often did you or someone in v our household � isit a City nark? Q1 7a. How often did you or someone in your household visit a City park Number Percent Less than once a month 126 28.7% Once a month 82 18.7% 2-3 times a month 104 23.7% Once a week or more 107 24.4% Don't know 20 4.6% Total 439 100.0% 018. Thinkin¢ about the City of Meridian nark system, which would you rather see emphasized? 018. Which would you rather see emphasized Number Percent Development of large regional or community parks with a variety of amenities similar to Settlers Park/Julius M. Kleiner Park/Bear Creek Park 274 53.3% Development of more neighborhood parks similar to Champions Park/ Renaissance Park/Seasons Park with playground style amenities 211 41.1% Don't know 29 5.6% Total 514 100.0% ETC Institute (2014) Page 66 2014 City of Meridian Citizen Survey Findings Report 019. Do you have a workin¢ smoke detector in your home? 019. Do you have a working, smoke detector in your home Number Percent Yes 503 97.8% No 2 0.4% Don't know 9 1.8% Total 514 100.0% 020. The National Standard for the Fire Department to respond to an emer¢encv is 5 minutes or less 90% of the time from when the Department is alerted to a call. The City of Meridian's Fire Department currently responds to emer¢encies in 7 minutes or less 90% of the time and meets the national standard 56.6% of the time. Does this response time meet your level of service expectation? Q20. Does Fire Department response time meet your level of service expectation Number Percent Yes 360 70.0% No 139 27.0% Don't know 15 2.9% Total 514 100.0% ETC Institute (2014) Page 67 2014 City of Meridian Citizen Survey Findings Report 021. Public safety has prioritized public outreach using social media, public presentations. citizen academies, and volunteer opportunities like citizen park patrols. Using a scale of 0 to 10, where 10 means "excellent' and 0 means "Door." please rate the following public safety services. (N 514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Know Q21a. Overall feeling of safety in City 19.8% 26.7% 28.2% 13.8% 4.7% 2.7% 0.8% 0.6% 0.0% 0.0% 0.2% 2.5% Q21b. Quality of local police protection 20.6% 25.5% 23.3% 11.9% 4.7% 2.7% 1.4% 1.8% 0.8% 0.0% 0.4% 7.0% Q21c. How quickly police respond to 911 emergencies 13.8% 11.5% 12.5% 5.4% 2.3% 2.5% 0.4% 1.2% 0.2% 0.2% 0.2% 49.8% Q21d. Visibility of police in neighborhoods 12.5% 14.2% 15.6% 16.0% 11.3% 9.1% 3.3% 5.6% 4.3% 1.8% 2.1% 4.3% Q21e. Safety in City parks 14.0% 21.2% 21.6% 15.4% 5.8% 4.9% 1.2% 0.4% 0.6% 0.4% 0.8% 13.8% Q2 If Police safety education programs 7.6% 9.5% 8.6% 6.6% 4.3% 3.9% 1.0% 1.2% 1.0% 0.6% 1.0% 54.9% Q21g. Professionalism of Employees responding to emergencies 16.9% 13.4% 14.0% 6.4% 2.1% 2.7% 0.4% 1.0% 0.4% 0.8% 0.6% 41.2% Q21h. Overall quality of local fire protection 20.2% 18.7% 17.9% 9.5% 3.5% 2.3% 0.8% 0.4% 0.0% 0.0% 0.0% 26.7% Q21i. How quickly fire rescue responds to 911 emergencies 16.9% 14.4% 12.8% 8.2% 2.5% 2.1% 0.6% 0.0% 0.4% 0.2% 0.0% 41.8% ETC Institute (2014) Page 68 2014 City of Meridian Citizen Survey Findings Report 021. Public safety has prioritized public outreach using social media, public presentations, citizen academies, and volunteer opportunities like citizen park patrols. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor." please rate the following public safety services. ETC Institute (2014) Page 69 Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Know Q21j. Quality of Emergency Medical Services (EMS) 18.1% 14.6% 14.2% 7.2% 2.3% 1.4% 1.0% 0.4% 0.0% 0.2% 0.2% 40.5% Q21k. Fire safety education programs 9.9% 9.9% 9.2% 7.2% 4.5% 3.9% 0.8% 0.8% 0.2% 0.4% 0.4% 52.8% Q211. Location of fire stations 22.0% 21.2% 22.8% 11.9% 5.3% 5.1% 1.6% 0.4% 0.4% 0.2% 0.0% 9.2% ETC Institute (2014) Page 69 2014 City of Meridian Citizen Survey Findings Report 21. Public safetv has prioritized public outreach usine social media. public presentations. citizen academies. and volunteer opportunities like citizen park patrols. Using a scale of 0 to 10. where 10 means "excellent" and 0 means "poor." please rate the following public safety services. (Without "don't know") (N 514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q21a. Overall feeling of safety in City 20.4% 27.3% 28.9% 14.2% 4.8% 2.8% 0.8% 0.6% 0.0% 0.0% 0.2% Q21b. Quality of local police protection 22.2% 27.4% 25.1% 12.8% 5.0% 2.9% 1.5% 1.9% 0.8% 0.0% 0.4% Q21c. How quickly police respond to 911 emergencies 27.5% 22.9% 24.8% 10.9% 4.7% 5.0% 0.8% 2.3% 0.4% 0.4% 0.4% Q21d. Visibility of police in neighborhoods 13.0% 14.8% 16.3% 16.7% 11.8% 9.6% 3.5% 5.9% 4.5% 1.8% 2.2% Q2 le. Safety in City parks 16.3% 24.6% 25.1% 17.8% 6.8% 5.6% 1.4% 0.5% 0.7% 0.5% 0.9% Q2 If Police safety education programs 16.8% 21.1% 19.0% 14.7% 9.5% 8.6% 2.2% 2.6% 2.2% 1.3% 2.2% Q21g.Professionalism of employees responding to emergencies 28.8% 22.8% 23.8% 10.9% 3.6% 4.6% 0.7% 1.7% 0.7% 1.3% 1.0% Q21h. Overall quality of local fire protection 27.6% 25.5% 24.4% 13.0% 4.8% 3.2% 1.1% 0.5% 0.0% 0.0% 0.0% Q21i. How quickly fire rescue responds to 911 emergencies 29.1% 24.7% 22.1% 14.0% 4.3% 3.7% 1.0% 0.0% 0.7% 0.3% 0.0% Q21j. Quality of Emergency Medical Services (EMS) 30.4% 24.5% 23.9% 12.1% 3.9% 2.3% 1.6% 0.7% 0.0% 0.3% 0.3% Q211. Fire safety education programs 21.1% 21.1% 19.4% 15.3% 9.5% 8.3% 1.7% 1.7% 0.4% 0.8% 0.8% Q211. Location of fire stations 24.2% 23.4% 25.1% 13.1% 5.8% 5.6% 1.7% 0.4% 0.4% 0.2% 0.0% ETC Institute (2014) Page 70 2014 City of Meridian Citizen Survey Findings Report 22. Usinlz a scale of 0 to 10. where 10 means "excellent" and 0 means "Door." please rate the Citv's efforts in the enforcement of the following codes and ordinances. (N=514) Excellent 09 08 07 06 05 04 03 02 01 Poor Don't Kno Q22a. Weed abatement 5.6% 8.6% 13.8% 13.0% 10.3% 9.5% 5.4% 5.1% 3.7% 1.6% 3.9% 19.5% Q22b. Removal of graffiti 13.8% 14.4% 19.1% 11.9% 3.5% 7.4% 1.2% 0.6% 1.2% 1.0% 0.8% 25.3% Q22c. Abandoned/ 17.1% 16.2% 12.8% 11.8% 6.8% 6.3% 4.6% 1.9% 4.8% Q22b. Removal of graffiti 18.5% 19.3% junk automobile removal 8.9% 13.2% 15.0% 11.9% 4.5% 6.8% 3.3% 4.9% 1.4% 1.6% 1.9% 26.7% Q22d. Clean-up of removal 12.2% 18.0% 20.4% 16.2% litter & debris on 9.3% 4.5% 6.6% 1.9% 2.1% 2.7% Q22d. Clean-up of litter & debris on private property 5.8% 8.6% 14.0% 12.5% 8.0% 6.6% 4.9% 5.4% 2.5% 2.5% 3.7% 25.5% Q22e. Dilapidated 7.3% 3.4% 3.4% 5.0% Q22e. Dilapidated houses or buildings 6.1% 11.6% 19.6% 16.9% 8.5% 13.5% 6.6% houses or buildings 4.5% 8.6% 14.4% 12.5% 6.2% 9.9% 4.9% 4.7% 2.5% 2.5% 2.9% 26.3% Q22f. Illegal dumping 6.4% 7.6% 13.8% 8.8% 5.6% 5.1% 2.9% 2.7% 1.6% 1.0% 2.1% 42.4% 22. Usinlz a scale of 0 to 10. where 10 means "excellent" and 0 means "Door." Dlease rate the Citv's efforts in the enforcement of the following codes and ordinances. (Without "don't know") (N 514) Excellent 09 08 07 06 05 04 03 02 01 Poor Q22a. Weed abatement 7.0% 10.6% 17.1% 16.2% 12.8% 11.8% 6.8% 6.3% 4.6% 1.9% 4.8% Q22b. Removal of graffiti 18.5% 19.3% 25.5% 15.9% 4.7% 9.9% 1.6% 0.8% 1.6% 1.3% 1.0% Q22c. Abandoned/junk automobile removal 12.2% 18.0% 20.4% 16.2% 6.1% 9.3% 4.5% 6.6% 1.9% 2.1% 2.7% Q22d. Clean-up of litter & debris on private property 7.8% 11.5% 18.8% 16.7% 10.7% 8.9% 6.5% 7.3% 3.4% 3.4% 5.0% Q22e. Dilapidated houses or buildings 6.1% 11.6% 19.6% 16.9% 8.5% 13.5% 6.6% 6.3% 3.4% 3.4% 4.0% Q22f. Illegal dumping 11.1% 13.2% 24.0% 15.2% 9.8% 8.8% 5.1% 4.7% 2.7% 1.7% 3.7% ETC Institute (2014) Page 71 2014 City of Meridian Citizen Survey Findings Report 023. Some neighborhoods have a great "sense of community." People know their neighbors form Neighborhood Watch Programs or have block parties and truly think of the others in the same area as "neighbors." Using a scale of 0 to 10, where 10 means a "very strop¢ sense of community" and 0 means "no sense of community at all," please rate the sense of community in your neighborhood. 023a. Ratine, of "sense of community" in your neighborhood Number Percent Very Strong Sense of Community 60 11.7% 09 50 9.7% O8 84 16.3% 07 95 18.5% 06 55 10.7% 05 57 11.1 % 04 24 4.7% 03 25 4.9% 02 19 3.7% 01 14 2.7% No Sense of Community At All 8 1.6% Total 514 100.0% 23. Some neiehborhoods have a creat "sense of communitv." People know their neilzhbors form Neilzhborhood Watch Prolzrams or have block parties and truly think of the others in the same area as "neighbors." Using a scale of 0 to 10. where 10 means a "very strong sense of communitv" and 0 means "no sense of communitv at all." please rate the sense of communitv in vour neilzhborhood. (without "don't know" 023a Rating of "sense of community" in your neighborhood Number Percent Very Strong Sense of Community 60 12.2% 09 50 10.2% O8 84 17.1% 07 95 19.3% 06 55 11.2% 05 57 11.6% 04 24 4.9% 03 25 5.1 % 02 19 3.9% 01 14 2.9% No Sense of Community At All 8 1.6% Total 491 100.0% ETC Institute (2014) Page 72 2014 City of Meridian Citizen Survey Findings Report 024. The City and its community partners have been focused on Downtown redevelopment such as enhancing signage, adding kiosks with information, and community events. Did you visit Downtown at least once during the past year? 024. Did you visit Downtown at least once during past year Number Percent Yes 437 85.0% No 67 13.0% Don't remember 10 1.9% Total 514 100.0% 024x. Of YES to Ouestion 24) What was the nature of your visit or visits to Downtown? 024a. What was the nature of your visit or visits to Downtown Number Percent Leisure 335 76.7% Business 158 36.2% Cultural event 25 5.7% City Hall 110 25.2% Shopping 146 33.4% Festival, parade, or other event 93 21.3% Other 21 4.8% Total p24a. Other 898 POST OFFICE 3 23.9% CHURCH 2 9.5% YOUTH RANCH 1 4.8% MOVIES 1 4.8% PLAY/STAGE 1 4.8% HAIR CUT 1 4.8% GENESIS SERVICE DOGS, OUTING/TRAINING 1 4.8% BARBERSHOP 1 4.8% NOT PROVIDED 1 4.8% LOVE TREASURE VALLEY! 1 4.8% PARKS/RECREATION CLASS 1 4.8% BANK 1 4.8% DOCTORS 1 4.8% FUEL 1 4.8% FARMERS MARKET 1 4.8% LOOKING FOR INFORMATION 1 4.8% Total 21 100.0% ETC Institute (2014) Page 73 2014 City of Meridian Citizen Survey Findings Report 024b. (If YES to Question 24) How many times did you visit Downtown Meridian for purposes other than work? Q24b. How many times did you visit Downtown for purposes other than work Number Percent Less than 5 times 153 35.0% 5 to 10 times 120 27.5% 11 to 20 times 55 12.6% 20+ times 95 21.7% Don't know 14 3.2% Total 437 100.0% 024c. (If YES to Ouestion 24) When you think about your visits to Downtown o%er the last year, how satisfied were you with your overall experience? 024c. How satisfied were you with your overall experience Number Percent Very satisfied 135 30.9% Somewhat satisfied 123 28.1% Neutral 116 26.5% Somewhat dissatisfied 29 6.6% Very dissatisfied 27 6.2% Don't know 7 1.6% Total 437 100.0% ETC Institute (2014) Page 74 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) SHOPPING 31 9.3% PARKING 29 8.7% RESTAURANTS 19 5.7% BIKE LANES 5 1.5% FARMERS MARKET 5 1.5% TRANSPORTATION 3 0.9% TRAFFIC FLOW 2 0.6% NOTHING 2 0.6% PUBLIC TRANSPORTATION 2 0.6% FAMILY FRIENDLY ENTERTAINMENT 1 0.3% CITYHALL 1 0.3% UPKEEP IN OLDER NEIGHBORHOODS 1 0.3% MORE 1 0.3% DOWNTOWN 1 0.3% BETTER BIKING 1 0.3% PERFORMING ARTS CENTER I 0.3% BETTER TRAFFIC CONTROL I 0.3% BEAUTIFUL CITY HALL; OLD RUNDOWN DOWNTOWN I 0.3% PROGRAMS I 0.3% MORE FLASHING YELLOW TURN LIGHTS I 0.3% MORE STOPS FOR PUBLIC TRANSPORTATION I 0.3% BAKERY I 0.3% A BETTER SENSE OF WHO MERIDIAN IS- A BETTER IDENTITY I 0.3% IT'S ALL THERE - JUST A VERY BIG CITY TO GET TO IT ALL 1 0.3% CONTINUATION OF THE COOL LIGHTSAND SIDE LIKE AROUND MERIDIAN IS SO SPREAD OUT.NEUTRAL W/WHAT YOU DO W/ COMMUNITY CENTER WITH ASSISTANCE FOR COMMUNITY CLEAN UP TRAFFIC MESS 1 0.3% UPSCALE RESTAURANTS 1 0.3% BETTER TRAFFIC ON PINE AND MAIN. 1 0.3% BETTER EDUCATION OPPORTUNITIES. 1 0.3% BETTER PARKING SIGNAGE 1 0.3% ETC Institute (2014) Page 75 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) LANDSCAPE 1 0.3% CITY HALL BLDG. RENTALS ENCOURAGED. 1 0.3% BIKE ACCESS 1 0.3% NICER BUILDINGS/REMOVAL OF OLD EYE SORE HOUSES & BUSINESSES 1 0.3% STOP LIGHT FOR W BROADWAY AND MERIDIAN RD 1 0.3% MORE CAFES 1 0.3% BUSINESSES 1 0.3% BETTER PUBLIC LIBRARY - VERY WEAK 1 0.3% INTERESTING, LOCAL (NOT FRANCHISE) SHOPS AND RESTAURANTS 1 0.3% FACELIFT TO THE OUTSIDE APPEARANCE OF BUILDINGS 1 0.3% NOTHING - ONLY MAKES TAXES GO UP 1 0.3% MORE FLOWERS I 0.3% BETTER STREETS I 0.3% THE ONE WAY ST SHOULD HAVE BEEN ALL THE WAY THRU TOWN I 0.3% FIX THE TRAFFIC FLOW. TOO HARD TO GET AROUND. I 0.3% MORE VIABLE BUSINESS I 0.3% DINING SELECTIONS I 0.3% I AM HAPPY AND SATISFIED WITH DOWNTOWN MERIDIAN I 0.3% BETTER PARKING AREAS I 0.3% ENTERTAINMENT AREAS - INSIDE AND OUT 1 0.3% EASIER ACCESS -NO ONE-WAY STREETS 1 0.3% MORE BUSINESSES OTHER THAN RESTAURANTS 1 0.3% UPDATE BUILDINGS 1 0.3% ENTERTAINMENT 1 0.3% SEE #26 BELOW 1 0.3% BE MORE PEDESTRIAN FRIENDLY 1 0.3% BETTER TRAFFIC FLOW 1 0.3% EVERYDAY FARMERS MARKET 1 0.3% STILL USE OLD DOWNTOWN COMMUNITY CENTER 1 0.3% MORE STREET CAFES 1 0.3% BUILDING VACANCIES FILLED 1 0.3% MORE USEFUL RETAIN (NOT MUCH TO DRAW PEOPLE OTHER THAN REST 1 0.3% CAN'T THINK OF ANYTHING? 1 0.3% ETC Institute (2014) Page 76 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) COMMERCE 1 0.3% DAIRY PARADE TO RETURN 1 0.3% SIDEWALK APPEAL - FACADE RENOVATION 1 0.3% DELI 1 0.3% DON'T KNOW 1 0.3% TEENS PROGRAMS 1 0.3% SMALL BUSINESS SHOPPING 1 0.3% MORE WALKING/BIKING PATHS 1 0.3% I'M NOT SURE. I'M SORRY. 1 0.3% MORE EVENTS! BLUES/JAZZ FESTIVAL, ART WALK, 1 ST THURS 1 0.3% A SATURDAY MARKET 1 0.3% FINE DINING 1 0.3% MORE MUSIC EVENTS/PERFORMING ARTS CENTER 1 0.3% ROADS THAT ALLOW BI-PASSING(AND EASE CONGESTION) BUSY ROADS 1 0.3% NOTHING THAT DRAWS MY FAMILY DWNTWN SO WE HAVE NO IDEAS 1 0.3% MORE BUSINESSES OPENING UP 1 0.3% LESS CONGESTION FOR TRAFFIC 1 0.3% MORE FAMILY TYPE BUSINESSES 1 0.3% BETTER POST OFFICE ACCESS 1 0.3% GREENBELT/MORE BIKE PATHS 1 0.3% IMPROVED TRAFFIC FLOW 1 0.3% BE MEMBERS OF YMCA WEST 1 0.3% THE OLD ARCHITECTURED BUILDING MADE SAFE AND USED 1 0.3% INDOOR SWIMMING POOL WITH TIMES FOR SENIORS AND ADULTS 1 0.3% RECYCLING FOR GLASS 1 0.3% BETTER TRAFFIC PATTERN 1 0.3% FOOD 1 0.3% UPDATING/MODERNIZING 1 0.3% MORE BUSINESSES - RESTAURANTS, SHOPS, ETC. 1 0.3% VISIBILITY FROM SIDE ROADS TO MAIN/MERIDIAN ROADS 1 0.3% URBAN RENEWAL 1 0.3% INCREASED OPPORTUNITIES FOR COMMUNITY SERVICE. 1 0.3% ETC Institute (2014) Page 77 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) A TRUE CENTER FOR OUR TOWN 1 0.3% DRIVER'S LICENSE RENEWAL 1 0.3% BUSINESS 1 0.3% MORE BIKE LANES 1 0.3% REVITALIZATION 1 0.3% PEDESTRIAN AREA 1 0.3% A TRUE FARMER'S MARKET 1 0.3% MORE TREES/BUSHES 1 0.3% MAYBE A TROLLEY TO TRAVEL ON THE MAIN STREETS. HOPON&OFF! 1 0.3% BIGGER FARMER'S MARKET 1 0.3% SPEND LESS MONEY ON CITY BLDGS.SPACE&TAX DOLLARS ARE WASTED 1 0.3% BUS SERVICE - MERIDIAN TO BOISE, BOISE TO MERIDIAN 1 0.3% CHANGE OF TRAFFIC LANES AT MAIN&FAIRVIEW OUT OF SHOPPING CTR 1 0.3% OUTDOOR SEATING ON STREETS AND GREEN SPACES 1 0.3% VENUETHATACCOMMEARGEGROUPSOFPEOPLE FOR CABLEONE NITES, ETC. 1 0.3% MORE COOL SHOPS AND RESTAURANTS, BETTER PUBS. 1 0.3% HANDICAP AWARENESS SIGN ON TOILETS & DRESSING ROOMS 1 0.3% SYNCHRONIZED LIGHTS FOR THRU TRAFFIC! 1 0.3% SIDEWALKS 1 0.3% PARKING FOR MORE BUSINESS ACCESS. 1 0.3% MORE WALK TO SHOPS 1 0.3% PROMANADE 1 0.3% ENHANCEMENTS TO LIBRARY 1 0.3% FABRIC STORE OR QUILT SHOP 1 0.3% PUBLIC RESTROOMS 1 0.3% ART SHOWS - ACTIVITIES - MARKETS - ETC 1 0.3% CITY EVENTS SUCH AS 1 0.3% BUSINESS/COMMERICAL GROWTH 1 0.3% DEVELOP MORE COMMUNITY AND CULTURAL EVENTS 1 0.3% MASS TRANSPORTATION ON BUS SERVICES 1 0.3% I LIKE THE USE OF FLAGS BY PEDESTRIANS AT INTERSECTIONS 1 0.3% DOWNTOWN MERIDIAN IS ECLECTIC &SOMEWHAT HAPHAZARD LOOKING 1 0.3% ETC Institute (2014) Page 78 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) CHANGE TO REGULAR TRAFFIC BACK TO 2 WAY (VERY CONFUSING) 1 0.3% THE GROTTO SHOULD TURN INTO A CUTE PUBLIC COFFEE SHOP! 1 0.3% BIKEIWALKING LANES 1 0.3% WALKABILITY 1 0.3% MORE PARKIWALKING AREAS 1 0.3% NOTHING-DWNTWNS ARE OVER-RATED.DON'T WASTE TIME IMPROVING IT I 0.3% SHOPPING AND BUSINESS; RESTAURANTS I 0.3% LARGER STREET NAME SIGNS I 0.3% PLACES TO HAVE COFFEE AND MEET PEOPLE I 0.3% MORE SPECIALITY SHOPS I 0.3% SPORTS STADIUM I 0.3% ADD TRUSTWORTHY GOVERNMENT LEADERS I 0.3% STREET SIGNAGE COULD BE BETTER I 0.3% DOWNTOWN BUSINESSES NEED TO IMPROVE TH EIR LOOK- MOREPAINTETC I 0.3% CAR FREE WALKING AREAS I 0.3% MORE SMALL BUSINESSES - SHOPPING I 0.3% A MORE I 0.3% AN EVENT CENTER (SMALL CONCERTS) I 0.3% TACO TUESDAY, DUH! I 0.3% RETURN OF DOWNTOWN URBAN MARKET. ALIVE AFTER 5 TYPE ACTIVITY I 0.3% BETTER TRAFFIC SIGNAGE - VERY CONFUSING COMING IN FRM I84 0.3% ACTIVITIES I 0.3% CLASSES FOR SENIORS I 0.3% WELCOMING AND INVITING ENVIRONMENT AND ATMOSPHERE - SUCH AS BIKE LANES I 0.3% FOOD 0.3% APPEARANCE- CLEAN I 0.3% NOTHING -THIS SHOULD NOT BE A MAIN FOCUS I 0.3% NEED JOBS I 0.3% BIKEPATHS OR BIKE LANES SO CAN RIDE BIKE FROM HOME TO DOWNTOWN 1 0.3% BENCHES I 0.3% MORE DINING OPTIONS I 0.3% ETC Institute (2014) Page 79 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) IMPROVED PUBLIC EDUCATION 1 0.3% PUBLIC TRANSPORTATION --EASIER ACCESS TO IT, NOT JUST AT THE FREEWAY. 1 0.3% BUSINESSES 1 0.3% APPEARANCE AND DEFINITION OF 1 0.3% INCREASED SIGNAGE 1 0.3% BETTER TRAFFIC FLOW 1 0.3% VENUE'S AND EVENTS LIKE I 0.3% TRANSIT AROUND MERIDIAN I 0.3% CONCERTS ON BROADWAY (MORE OF THEM) I 0.3% MORE UPSCALE RESTAURANTS I 0.3% SMOKE-FREE BARS I 0.3% NO IDEA I 0.3% BOUTIQUES FOR CLOTHING, SHOES, ETC. ADDED. I 0.3% MORE POLICE PRESENCE IN SUBDIVISIONS I 0.3% MORE PARKS I 0.3% REFURBISH OLD BUILDINGS I 0.3% I RARELY SEE DOWNTOWN GIVEN THE NEW TRAFFIC PATTERN. I 0.3% PUBLIC TRANSPORT/SHUTTLE FROM SUBURBAN NEIGHBORHOOD/CORNERS TO DOWNTOWN MERIDIAN. EVEN IF ON WEEKEND I 0.3% SAFER BICYCLE ACCESS I 0.3% SAFE WALK WAYS - LIKE THE GREEN BELT I 0.3% CAN'T THINK OF ANY 1 0.3% FAMILY ACTIVITIES 1 0.3% IMPROVED ROADS -LIGHTS 1 0.3% UNIQUE ETHNIC, REASONABLY PRICED RESTAURANTS 1 0.3% SHADE TREES 1 0.3% LEFT TURN SIGNALS 1 0.3% TOY STORE 1 0.3% ETC Institute (2014) Page 80 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) BENCHES ALONG THE SIDEWALKS 1 0.3% MORE EATING ESTABLISHMENTS 1 0.3% NEW BUSINESSES (OFFICES, RETAIL SHOPS) 1 0.3% CLUBS 1 0.3% A MOVIE THEATRE 1 0.3% FIENDLIER RESPONSE FROM WATER DEPARTMENT. LATE ONE TIME = WATER BEING SHUT OFF= NOT USER FRIENDLY. 1 0.3% ADD TACO BELL 1 0.3% A GREEN AREA ALONG THE RAILROAD TRACKS 1 0.3% REFACING CURRENT BUILDINGS AND ADD PUBLIC ART DISPLAYS TO CREATE AN MODERN, INVITING DOWNTOWN. 1 0.3% LIVE MUSIC, OUTDOOR EVENTS 1 0.3% STREET LIGHTS 1 0.3% A MORE EFFICIENT AND FRIENDLIER POST OFFICE I 0.3% RESTORATION OF OLDER HISTORICAL BUILDINGS I 0.3% MORE NICE RESTAURANTS I 0.3% REASON TO GO THERE I 0.3% SIDEWALKS I 0.3% SPORTS STADIUM I 0.3% ROAD CLOSURES AND DETOURS COORDINATED BETTER I 0.3% MORE DINING I 0.3% SPORTS STADIUM/ARENA, SUCH AS FOR PRO BASEBALL 1 0.3% SOME CENTRAL POINT OF FOCUS LIKE THE VILLAGE 1 0.3% BETTER BIKE PATHS, CONTINUOUS, CONSISTENT AND SAFER 1 0.3% OUTDOOR RESTAURANTS 1 0.3% CLEAN UP AROUND THE RAILROAD TRACKS THROUGH TOWN 1 0.3% BUS SERVICE TO AND FROM 1 0.3% WE ARE IN OUR MID TO LATE 80S, STAY CLEAN AND BUSINESSES 1 0.3% COFFEE SHOPS 1 0.3% BUILDING REFURBISHMENT/OLD TOWN 1 0.3% DESTINATION 1 0.3% EVENTS THAT WOULD BRING MORE PEOPLE TO THAT AREA OF TOWN 1 0.3% TRADER JOE'S 1 0.3% NOTHING, STOP SPENDING. IT'S FINE. 1 0.3% SPEED SIGNS POSTED MORE CLEARLY 1 0.3% ETC Institute (2014) Page 81 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 1) DAIRY DAYS PARADE 1 0.3% SPORTS STADIUM ADJACENT TO DOWNTOWN 1 0.3% NOT SURE, BUT MAINTAIN WHAT THEY HAVE. 1 0.3% LESS CONGESTION 1 0.3% REDEVELOP THE ABANDONED BUILDINGS 1 0.3% MORE SMALL BUSINESS 1 0.3% STOREFRONTS - WOULD LIKE TO KEEP THE OLD ONES I 0.3% COMMUNITY PARK WITH THINGS FOR CHILDREN I 0.3% MORE RECREATION PROGRAMS FOR THE YOUTH. AFFORDABLE. I 0.3% MORE CONCERTS OR FESTIVALS TO DRAW PEOPLE DOWNTOWN I 0.3% ANOTHER POST OFFICE I 0.3% NEWSPAPER I 0.3% OUTDOOR DINING I 0.3% MORE ENTERTAINMENT I 0.3% ROAD PLANNING I 0.3% MORE SENIOR SPOTS I 0.3% CORPORATE BUSINESSES I 0.3% MORE COMMUNITY CHAIRS AND FOUNTAINS I 0.3% FINISH THE OVERPASS I 0.3% EXPAND THE DOWNTOWN AREA I 0.3% MORE FOOD AREAS I 0.3% STOP CHANGING TRAFFIC ROUTE 1 0.3% MORE TREES AND FLOWERS 1 0.3% NEEDS A PLAN FOR DEVELOPMENT 1 0.3% Total 330 100.0% ETC Institute (2014) Page 82 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) PARKING 26 10.4% RESTAURANTS 15 6.0% SHOPPING 15 6.0% PUBLIC TRANSPORTATION 2 0.8% BIKE LANES 2 0.8% MORE BIKE LANES 2 0.8% COMMUNITY CENTER 2 0.8% MORE TREES ALONG MAIN ESPECIALLY FROM I84 TO FRANKLIN 1 0.4% FAMILY FRIENDLY RESTAURANTS 1 0.4% MORE FESTIVALS 1 0.4% LESS TIME BETWEEN LEFT TURN LIGHTS I 0.4% STREETS I 0.4% DON'T KEEP CHANGING FLOW OF TRAFFIC I 0.4% SATURDAY FARMERS MARKET I 0.4% DMV DRIVER'S LICENSE OFFICE. BENJAMIN IS A PAIN! I 0.4% PLAN FOR ROAD DEVELOPMENT (COMPREHENSIVE). I 0.4% REAL JOBS (DECENT PAY, ADVANCED COLLEAGE DEGREE, NOT SERV) I 0.4% BETTER ROADS WITH LESS CONSTRUCTION TIME&DONE RIGHT 1ST TIME 0.4% A REASON TO I 0.4% ABILITY TO VISIT BUSINESSES I 0.4% MORE COMMUNITY FUNCTIONS 1 0.4% BETTER HANDICAP ACCESSIBLE RESTROOMS 1 0.4% TRAFFIC CONTROL 1 0.4% NEW 1 0.4% OUTDOOR CAFES 1 0.4% MORE SMALL STORES 1 0.4% RECREATION FACILITY - SMALL ARENA RODEO SIZE 1 0.4% DOG PARK 1 0.4% SENSE OF SMALL TOWN COMMUNITY 1 0.4% SOMETHING FOR KIDS 1 0.4% ETC Institute (2014) Page 83 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) NO SUGGESTIONS FOR IMPROVEMENT 1 0.4% I LEFT LOS ANGELES, CA TO COME TO MERIDIAN WHICH WAS LIKE 1 0.4% WHERE IS 1 0.4% EMPLOYMENT OPPORTUNITIES 1 0.4% PUBLIC TRANSPORTATION THAT IS EASY AND CONVENIENT 1 0.4% PARK SPACE/RECREATIONAL AREAS 1 0.4% COMEDY CLUB I 0.4% STOP WORKING ON ROADS. PINE ST SHOULDN'T BE CLOSED AT ALL. 0.4% DINING I 0.4% PANERA BREAD CO I 0.4% NO BUSES ON MAIN STREETS I 0.4% DAIRYLAND PARADE NEEDS TO COME BACK I 0.4% HARDWARE I 0.4% ENTERTAINMENT VENUE I 0.4% COFFEE SHOP I 0.4% BIGGER MODERN PLACES FOR COFFEE,INTERNET AND PUBLIC SHOPS 1 0.4% SMALL BUSINESS RESTAURANTS 1 0.4% CONTINUE SUPPORTING SMALL BUSINESS/SHOPS 1 0.4% EVENT CENTER 1 0.4% A GREEN BELT TYPE PATH CONNECTING ALL PARTS OF DOWNTOWN 1 0.4% MORE UNIQUE STORES/SHOPS 1 0.4% MORE ATTRACTIVE MAIN ST 1 0.4% MAJOR FACE LIFTS TO SOME PLACES.DWNTWN PARK IS VERY OUTDATED 1 0.4% EAGLE ROAD GOES TO 6 LANES 3/3 1 0.4% MORE PARADES OR FESTIVALS FOR FAMILIES/CHILDREN 1 0.4% PUBLIC/LOCAL TRANSPORTATION 1 0.4% MUSEUMS/ART GALLERIES, ETC 1 0.4% STREET FESTIVALS 1 0.4% UPKEEP ON BUILDINGS 1 0.4% SAFELY MARKED BIKE PATHS CONNECTING TO MAJOR BIKE PATHS 1 0.4% EVENT AREA 1 0.4% ETC Institute (2014) Page 84 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) A SENIOR CENTER FOR OUR TOWN 1 0.4% SHERRIFF'S OFFICE ACCESS 1 0.4% LEISURE 1 0.4% MORE ENTERTAINMENT 1 0.4% MORE BUSINESSES TO ATTRACT PEDESTRIANS 1 0.4% UPDATED SIGNAGE FOR SOME OF THE BUSINESSES 1 0.4% A SENIOR GATHERING LOCATION I 0.4% MORE POLICE FORCE I 0.4% BUS STOPS/PUBLIC TRANSPORTATION I 0.4% BIKE LANES/PATHS I 0.4% MORE BUSINESSES SELLING FOOD AND BEVERAGES I 0.4% BETTER TRAFFIC ANALYSIS. I 0.4% ART GALLERY FOCUS ON YOUNG ADULT/TEEN SHOWINGS I 0.4% IMPROVED APPEARANCE I 0.4% NEED TO CLEAN UP THE JUNKY NEIGHBORHOODS OF TRASH AND JUNK. I 0.4% THERE IS A FINE IF YOU ARE NOT LEGALLY HANDICAP 1 0.4% LOCAL VENDOR/FARMERS MARKET 1 0.4% CLEAN UP WEEDS! 1 0.4% MORE SMALL BUSINESS. 1 0.4% FAMILY FRIENDLY ATTRACTIONS 1 0.4% MUSIC FESTIVAL 1 0.4% BETTER COMMUNICATION ABOUT EVENTS 1 0.4% SIDEWALKS 1 0.4% PARKS 1 0.4% MORE SMALL BUSINESS (NON -FRANCHISE) DEVELOPMENT 1 0.4% MORE BIKE ACCESS 1 0.4% KEEP IT AS CLEAN AS IT IS NOW 1 0.4% SUMMER FLOWERS 1 0.4% BIKE PATHS/PARKS 1 0.4% WHEN MONEY&OPPORTUNITY PRESENTS ITSELF, GET RID OF OLD RUN DOWN BLDGS 1 0.4% TRAFFIC LAWS ENFORCED/ANIMAL CONTROL - BARKING, HARASSMENT 1 0.4% FLORAL POTS/PLANTERS FOR TREES 1 0.4% RAISE SPEED LIMIT ON MAIN STREET TO 35MPH LIKE MERIDIAN 1 0.4% SIDEWALK 1 0.4% ETC Institute (2014) Page 85 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) VISUAL IMPROVEMENT OF OLD BUILDINGS -INCREASE OCCUPANCY 1 0.4% CLEARER VISIBILITY OF STREET NAME SIGNS 1 0.4% KEEP THE POST OFFICE GOING 1 0.4% ARTS/MUSIC 1 0.4% COSTCO 1 0.4% HOLD LEADERS ACCOUNTABLE 1 0.4% ADDRESS NUMBERS ON BUSINESS BUILDINGS NEED IMPROVEMENT 1 0.4% FESTIVAL AND OTHER EVENTS 1 0.4% SOUTH MERIDIAN YMCA WITH POOL -I MEAN NEIGHBORING W/ CITY HALL 1 0.4% ART GALLERY/PHOTO GALLERY FOR LOCAL ARTISTS 1 0.4% MORE BIKING PATHWAYS ON ROAD! 1 0.4% CLEAN PROGRESSIVE BUSINESS ENVIRONMENT -PROMOTION! 1 0.4% TRAFFIC FLOW IMPROVEMENT 1 0.4% OUTDOOR RENTAL (BIKE, SKATES, ETC.) 1 0.4% TRAFFIC IMPROVEMENT I 0.4% TRAFFIC NOT SO CHAOTIC I 0.4% TRANSPORTAION I 0.4% COHESIVE VISUAL & STRUCTURAL LOOK THAT COMMUNICATES IDENTITY I 0.4% APPEAL OF STORES & BUSINESSES I 0.4% CLEAN UP THE OLD BUILDINGS I 0.4% FLOWERS IN SUMMER, HOLIDAY LIGHTS IN WINTER I 0.4% UPDATED BUILDINGS I 0.4% IMPROVED PUBLIC TRANSPORTATION I 0.4% CITY NEEDS TO HELP BUSINESS ADVERTISE - I DON'T KNOW WHAT BUSINESSES ARE AVAILABLE IN DOWNTOWN MERIDIAN 1 0.4% FAMILY EVENTS 1 0.4% A REASON TOGO DOWNTOWN. WITH THE VILLAGE BUILT, I HAVE WHAT I NEED AT THE VILLAGE. 1 0.4% A 24-HOUR PEDESTRIAN ONLY STREET WITH NO'ZONING' REGULATIONS WHATSOEVER 1 0.4% PEDESTRIAN FRIENDLY (DON'T NEED ORANGE FLAGS) 1 0.4% MORE ROOM AND ACCOMMODATIONS FOR BIKE TRAFFIC AND PARKING ETC DOWNTOWN 1 0.4% ETC Institute (2014) Page 86 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) TRANSIT TO BOISE 1 0.4% BETTER TRAFFIC CONTROL 1 0.4% TEARING DOWN 1 0.4% MARKETING DOWNTOWN BUSINESSES TO INCREASE ACTIVITY 1 0.4% NATURAL FOOD STORE ADDED. 1 0.4% REVIEW OF SEWER FEE'S VERSUS FRESH WATER USAGE. 1 0.4% BETTER LANDSCAPING I 0.4% OUTDOOR DINING OPTIONS I 0.4% PUBLIC INDOOR SWIMMING I 0.4% MORE LANDSCAPING/GREEN SPACE I 0.4% I RARELY SEE DOWNTOWN GIVEN THE NEW TRAFFIC PATTERN. I 0.4% BIG FARMERS MARKET. ONE MID WEEK AND ONE WEEKEND. I 0.4% SAFE BIKING AREAS - LIKE THE GREEN BELT I 0.4% YOUNG ADULT ACTIVITIES I 0.4% LESS TRAFFIC I 0.4% OUTDOOR GATHERING PLACE IN NICE WEATHER I 0.4% PUBLIC RESTROOMS (7) I 0.4% SMALL BUSINESS PROMOTION I 0.4% BOUTIQUES I 0.4% PRESERVE HISTORICAL HERITAGE I 0.4% SENIOR CENTER I 0.4% BIKE LANES 1 0.4% TROLLEY GOING UP AND DOWN MAIN STREET ON THE WEEKENDS 1 0.4% FINE DINNING 1 0.4% HOUSING 1 0.4% MORE EMPHASIS ON OUTDOOR PLACES TO EAT AND THINGS TO DO WITH ADULT FRIENDS. VILLAGE WAS NICE ADDITION. 1 0.4% LESS STOPLIGHTS 1 0.4% ADD WINCO 1 0.4% MORE TOURIST SHOPS 1 0.4% INCREASE SHOPPING OPTIONS TO DRAW A BIGGER AUDIENCE AND SUSTAIN THE RESTAURANTS CURRENTLY IN PLACE. 1 0.4% MAYBE AN ADDITIONAL POST OFFICE ON THE SOUTH SIDE OF THE FREEWAY 1 0.4% MORE SPECIALTY SHOPS 1 0.4% ETC Institute (2014) Page 87 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 2) BENCHES TO SIT ON, I AM AN AMPUTEE, AND THAT WOULD BE NICE 1 0.4% MORE PARADES, EVENTS 1 0.4% BETTER/MORE RESTAURANT/BAR OPTIONS 1 0.4% RECREATION VENUE 1 0.4% MORE GREEN AREAS AND/OR PARKS 1 0.4% COMMUNICATION ON WHEN EVENTS ARE HAPPENING, I.E. DAIRY DAYS 1 0.4% MORE YOUTH PROGRAMS DOWNTOWN 1 0.4% BENCHES, PLACES TO WALK 1 0.4% NEW BUSINESSES ON EMPTY, WEED RIDDEN LOTS 1 0.4% A DOWNTOWN PARK 1 0.4% MAINTAIN CLEAN AND INVITING PROPERTIES 1 0.4% SPECIALITY (SPA, SALON) 1 0.4% RESTORATION 1 0.4% BETTER WALKWAYS 1 0.4% REAL ICE RINK 1 0.4% PLACES TO RIDE BIKESIWALK PATH 1 0.4% BUSINESS INCUBATOR (?) - LARGE BUSINESS 1 0.4% OUTSIDE DINING 1 0.4% LESS CONSTRUCTION 1 0.4% GETTING LIGHTS TO ACTIVATE - EAST, WEST 1 0.4% MAKE USE OF BUILDINGS THAT ARE NOT BEING USED 1 0.4% LARGE FARMERS MARKET DOWNTOWN 1 0.4% MORE GREEN SPACE 1 0.4% CONTINUE MUSIC FESTIVALS/EVENTS AT CITY HALL 1 0.4% MORE DIVERSE RESTAURANTS 1 0.4% TRAFFIC FLOW (GOOD) 1 0.4% MORE CHRISTMAS DECOR 1 0.4% FESTIVALS 1 0.4% HOTELS 1 0.4% ANOTHER BASKIN ROBBINS 1 0.4% MORE RESTAURANTS W/OUTDOOR DINING 1 0.4% DOG PARKS 1 0.4% MORE BOUTIQUES 1 0.4% RECREATION 1 0.4% RECYCLING BINS 1 0.4% NEEDS AN IDENTITY - RECOGNIZE SIZE OF CITY 1 0.4% Total 249 100.0% ETC Institute (2014) Page 88 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 3) MORE SHOPPING 11 6.1% RESTAURANTS 7 3.9% PARKING 6 3.3% FESTIVALS 2 1.1 % EVENTS 2 1.1 % INFORMATION SIGNS 1 0.6% DEVELOPMENT/IMPROVEMENTS W/O LOSING #2 I 0.6% CONCERTS I 0.6% MUSEUM OR OTHER PUBLIC ATTRACTION I 0.6% CITY PARK I 0.6% BIKE LANES I 0.6% FAMILY FRIENDLY SHOPS I 0.6% LESS ONE WAY STREETS I 0.6% INTERACTION I 0.6% MAKE RT HAND TURN LANE FROM MAIN TO PINE. I 0.6% RESIDENCES/BUSINESSES ON PINE NEED TO BE CLEANED UP I 0.6% NO NEW MAYOR AND SOME NEW CITY COUNCILMEN. I 0.6% CASUAL DINING (NOT CHAINS BUT NOT EXPENSIVE/FORMAL) I 0.6% BLDGS I 0.6% BUSINESS ON THE WEST SIDE I 0.6% MORE PEDESTRIAN FRIENDLY I 0.6% OUTDOOR VENUE FOR EVENTS 1 0.6% BEER GARDENS AND BETTER FIREWORKS 1 0.6% REBUILD TRAIN STATION 1 0.6% NO BIG BOX STORES! 1 0.6% HISTORICAL CENTER 1 0.6% PARKS 1 0.6% MORE TREES 1 0.6% THE DEVOFAGAREAS HAS TAKEN AWAY SMALLTOWN FEEL 1 0.6% BIGGER BUSINESSES 1 0.6% ADDRESS VEHICULAR TRF THAT DISCOURAGESPEDESTRIAN BETTER BUSINESSES. (NOT INEVELENT BUSINESSES WITH POOR MOVING TO MAYBERRY RD. IMPROVED TRAFFIC FLOW 1 0.6% PEDESTRIAN ZONE 1 0.6% FARMERS MARKET 1 0.6% MORE CULTURAL EVENTS 1 0.6% TRADER JOES 1 0.6% ETC Institute (2014) Page 89 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 3) A DIVERSE BUSINESS DISTRICT 1 0.6% MORE OUTDOOR SPACE IN DWNTWN-GENERATION PLAZAISN'T BIGENOUGH 1 0.6% BAKERY 1 0.6% PUBLIC SERVICES, SUCH AS, BIGGER SWIMMING POOL 1 0.6% NEW OFFICES/BUSINESSES 1 0.6% MORE STREET FRIENDLY BUS TO CULTIVATE A PEDESTRIAN ENVIRON 1 0.6% MASS TRANSIT INFRASTRUCTURE 1 0.6% BETTER INFORMATION ON WHAT IS HAPPENING IN THE CITY 1 0.6% NO BURMS IN THE ROAD 1 0.6% HAVE MORE EVENTS OR A PLACE TO HOLD EVENTS IN DOWNTOWN 1 0.6% POST OFFICE SOUTH OF OVERLAND ROAD 1 0.6% FARMER'S MARKET 1 0.6% EAGLE/FAIRVIEW IS THE WAY TO GO! I 0.6% MORE CITY SPONSERED ACTIVITIES I 0.6% KEPT CLEAN I 0.6% LESS 2ND HAND STORES & SMOKE/VAPOR SHOPS -NOT COMM PROMOTING I 0.6% HISTORICAL MARKERS I 0.6% MORE SUMMER EVENTS I 0.6% GREENBELT I 0.6% DESTINATION PLACES NOT THERE THAT I LIKE I 0.6% DO WE HAVE A COMMUNITY EDUCATION PROGRAM LIKE BOISE? I 0.6% CLEAN UP OF DILAPIDATED HOUSES I 0.6% MORE SIDE WALKS I 0.6% INDOOR COMM POOL & ICE SKATING RINK.IT WOULD BRINGINTEAMSTORENT 1 0.6% OPEN SPACE 1 0.6% OVERSIGHT OF MAYOR & CITY COUNCIL. 1 0.6% BUSES 1 0.6% REQUIRE LUMBER YARDS TO KEEP THEIR BLDGS UP. NEED WALK WAYS IN ALL NBHOOD 1 0.6% OR PLEASE DON'T USE IF YOU ARE NOT HANDICAP. 1 0.6% DEVELOP THE EMPTY LOT ON 2 1/2 ST/CARLTON 1 0.6% (MORE 1 0.6% MORE AFTER HOURS EVENTS. 1 0.6% ETC Institute (2014) Page 90 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 3) MORE VOLUNTEER COMMUNITY POSITIONS AT CITY HALL 1 0.6% PATRIOTIC TRADITIONS OR HONORINGS 1 0.6% MORE LIVING SPACE 1 0.6% EVENTS ON DAYS OTHER THAN SATURDAY 1 0.6% YOUTH ACTIVITIES 1 0.6% KEEP THE SPEED LIMIT WHERE IT IS NOW 1 0.6% MORE UPSCALE LOOK AND GREENER I 0.6% CONTINUE WITH MORE STREET LAMPS I 0.6% ENTERTAINMENT (CONCERTS, FOOD, ETC.) I 0.6% BEND, OR HAS GREAT DOWNTOWN I 0.6% DOWNTOWN COMMUNITY ACTIVITIES I 0.6% NO MORE BARRIERS ON THE ROAD (PLEASE) I 0.6% ATTRACTIVE BUILDING REFLECTING OUR HERITAGE I 0.6% AQUARIUM I 0.6% ELIMINATE ENTITLEMENTS GIVEN TO GOV EMPLOYEE. I 0.6% OVERALL CLEANLINESS COULD BE BETTER I 0.6% CULTURAL CENTERS (THEATERS/OPERA HOUSES) I 0.6% COMMUNITY EVENTS I 0.6% BETTER WALKWAY/STROLLING AREA THROUGH MAIN ST I 0.6% IS THERE A BOOK STORE? I 0.6% SELECTIVE GROWTH I 0.6% LESS POLITICS, MORE TACOS! 1 0.6% INCREASED SENSE OF COMMUNITY 1 0.6% OVERALL IMPROVEMENT OF LOOK 1 0.6% EMPLOYMENT 1 0.6% MORE FESTIVALS 1 0.6% COMMUNITY EVENTS 1 0.6% PLACES FOR NEW JOBS 1 0.6% MORE FAMILY ORIENTED ACTIVITIES I 0.6% PLANNING TO HANDLE GROWTH AND MAINTAIN A QUALITY INFRASTRUCTURE I 0.6% GLASS RECYCLING! I 0.6% A PERMANENT ORGANIC SUPERMARKET I 0.6% MORE THINGS TO SEE I 0.6% SOME OF THE BARS LOOK FAIRLY SEEDY. I 0.6% PUBLIC AREAS (PARK, OR BENCHES) I 0.6% A BIGGER AND NICER RECREATION/COMMUNITY CENTER SIMILAR TO WHAT NAMPA HAS I 0.6% ETC Institute (2014) Page 91 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 3) BETTER SAFE ACCOMMODATIONS FOR BIKE TRAFFIC ON MAJOR ROADWAYS LIKE LOCUST GROVE, USTICK ETC. 1 0.6% BIKE FRIENDLY ROADS 1 0.6% PARK AREAS 1 0.6% MORE BIKE PATHS 1 0.6% EVENTS 1 0.6% LIGHTING 1 0.6% REIGN IN MULTIPLE AREA'CONSTRUCTION PROJECTS, SPREAD THEM OUT A BIT 1 0.6% GREENER ENVIRONMENT 1 0.6% UPDATE OF OLD DILAPIDATED BUSINESS BUILDINGS, EVEN THOSE THAT ARE OCCUPIED 1 0.6% WIDEN MERIDIAN ROAD 1 0.6% IMPROVE OLD SIDEWALKS (WIDER, REPAIR REGULARLY) I 0.6% I RARELY SEE DOWNTOWN GIVEN THE NEW TRAFFIC PATTERN. I 0.6% BREWERY I 0.6% MORE EVENTS I 0.6% FAMILY FRIENDLY SHOPPING I 0.6% EVENING MUSIC I 0.6% AESTHETICS - FLOWERS, PLANTS, GRENNERY I 0.6% MORE SHADE TREES I 0.6% STOPLIGHT AT MAIN/CARLTON 1 0.6% OUTDOOR ACTIVITIES 1 0.6% FARMERS MARKET 1 0.6% BATHROOM AT PARK BY COMMUNITY CENTER 1 0.6% ENCOURAGEMENT OF STREET PERFORMERS, DURING GOOD WEATHER 1 0.6% ELIMINATE EYE SORE HOMES 1 0.6% TIRED OF ALL OF THE ROAD CONSTRUCITON. PERHAPS NECESSARY BUT CAN IT BE DONE FASTER? 1 0.6% ELININATION OF ONE WAY STREETS 1 0.6% ADD TRADER JOE'S 1 0.6% INCENTIVE TO PARK, WALK AND SHOP DOWNTOWN. SIMILAR TO 16TH STREET MALL IN DENVER 1 0.6% ADD AN ENTERTAINMENT VENUE (PLAYHOUSE, CINEMA, SPORTING VENUE) TO DRAW A LARGER AUDIENCE. 1 0.6% ETC Institute (2014) Page 92 2014 City of Meridian Citizen Survey Findings Report 025. Name THREE things You would like to see added or increased in Downtown Meridian. (Item 3) KEEP SECURITY AND CLEAN UP A PRIORITY TO MAINTAIN THE INTEGRITY AND FAMILY -FRIENDLY ATMOSPHERE 1 0.6% CONSISTENCY IN BUILDING DESIGN/FRONTAGE 1 0.6% SNACK WAGONS OR SMALL SNACK SHOPS 1 0.6% FAMILY BUSINESSES 1 0.6% GENERAL REDEVELOPMENT OF OLDER BUILDINGS WITH NO ARCHITECTURAL SIGNIFIGANCE 1 0.6% MORE PUBLIC EVENTS 1 0.6% BREWERY I 0.6% LESS DENSITY FOR HOUSING I 0.6% MORE PARADES, FESTIVALS (BRING BACK SCARECROW FESTIVAL) I 0.6% REROUTING OF TRAFFIC AROUND THE CITY I 0.6% UNIQUE I 0.6% WHITE COLLAR BUSINESSES I 0.6% MAN-MADE LAKE I 0.6% EAGLE ROAD HAS ALL OF THE RETAIL I 0.6% NO BIKE LANES ON THE ROAD I 0.6% STOP KILL I 0.6% REBUILD BUILDINGEDS TO MODERNIZE THEM I 0.6% MORE VARIETY OF RESTAURANTS, PATIO SEATING. MORE VIBRANCY I 0.6% MORE NATIVE PLANT USEAGE FOR STREET ENHANCEMENT I 0.6% MORE OUTDOOR ACTIVITIES LIKE FAIRS AND CARNIVALS I 0.6% GOOD FARMERS MARKET NEEDED I 0.6% MORE BIKE OPPORTUNITIES I 0.6% MORE LEISURE SPOTS 1 0.6% MOVIE THEATRE 1 0.6% IMPROVEMENTS TO BUILDINGS 1 0.6% Total 180 100.0% ETC Institute (2014) Page 93 27. Your ¢ender: 027. Your vender Male Female Total 028. What is your ate? 2014 City of Meridian Citizen Survey Findings Report 248 48.2% 514 100.0% 18 to 34 87 16.9% 35 to 44 104 20.2% 45 to 54 109 21.2% 55 to 64 104 20.2% 65+ 105 20.4% Not provided 5 1.0% Total 514 100.0% 029. Which of the following best describes the home in which you live? 029. Which home do you live in Number Percent A manufactured trailer or mobile home 4 0.8% An apartment 10 1.9% A condominium 2 0.4% Townhouse or duplex 15 2.9% A detached single-family house 472 91.8% Other 8 1.6% Not provided 3 0.6% Total 514 100.0% ETC Institute (2014) Page 94 2014 City of Meridian Citizen Survey Findings Report 030. Do you own or rent your home? 030. Do you own or rent your home Number Percent Own 453 88.1% Rent 58 11.3% Other 3 0.6% Total 514 100.0% 031. How many years have you lived in Meridian? 031 How many} ears have you lived in Meridian Number Percent 5 years or less 99 19.3% 6 to 10 years 143 27.8% 11 to 15 years 92 17.9% 16 to 20 years 84 16.3% 21 to 30 years 48 9.3% 31+ years 27 5.3% Not Provided 21 4.1% Total 514 100.0% 032. includin¢ yourself, how many neonle in your household are: Number 2.67 Under Age 5 0.14 Ages 5-9 0.24 Ages 10-14 0.24 Ages 15-17 0.14 Ages 18+ 1.90 ETC Institute (2014) Page 95 2014 City of Meridian Citizen Survey Findings Report 033. Does your household have a doe? 033. Does your household have a doe, Number Percent Yes 232 45.1 % No 282 54.9% Total 514 100.0% 033a. (If YES to Ouestion 33 How many does do you have in your household? 033a. How many dogs do you have in your household Number Percent One 151 65.1 % Two 63 27.2% Three 11 4.7% Four+ 1 0.4% Not provided 6 2.6% Total 232 100.0% 033b. (If YES to Ouestion 33) Do N°ou know that Meridian requires does to be licensed annually? Q33b. Do you know that Meridian requires dogs to be licensed annually Number Percent Yes 208 89.7% No 24 10.3% Total 232 100.0% ETC Institute (2014) Page 96 2014 City of Meridian Citizen Survey Findings Report 034. Which of the followin¢ best describes your current employment status? 034. Your current employment status Number Percent Employed full time 270 52.5% Employed part time 40 7.8% Self-employed 34 6.6% Not employed outside home, a homemaker 41 8.0% Retired 102 19.8% A full-time student, not working 2 0.4% A student working full time 1 0.2% A student working part time 3 0.6% Not employed due to a disability 10 1.9% Not employed, but seeking work 9 1.8% Not employed, but not seeking work 3 0.6% Other 1 0.2% Total 524 035. What is the aaaroximate total annual family income of all members of your household? 035. Total annual family income of all members of household Number Percent Less than $20,000 21 4.1% $20,000-$34,999 43 8.4% $35,000-$49,999 70 13.6% $50,000-$74,999 99 19.3% $75,000-$99,999 81 15.8% $100,000-$149,999 92 17.9% $150,000-$199,999 17 3.3% $200,000+ 16 3.1 % Total 514 100.0% ETC Institute (2014) Page 97 2014 City of Meridian Citizen Survey Findings Report 036. Do you have a landline telephone in your home that is used to make and receive calls? 036. Do you have a landline telephone in your home Number Percent Yes 401 78.0% No 113 22.0% Total 514 100.0% O36a. (If YES to Ouestion 36) In addition to your normal telephone, do you have a cell shone in your home that is used to make and receive calls? 036a. Do you have a cell phone in your home Number Percent Yes 373 93.0% No 22 5.5% Not provided 6 1.5% Total 401 100.0% O36b. (If YES to Question 36) Do you primarily use your cell phone, landline or both to make and receh a calls`.' 0366. Do you primarily use your cell phone, landline or both Number Percent Primarily use cell phone 114 28.4% Primarily use landline 112 27.9% Use both equally 159 39.7% 401 100.0% 037. Do you have a cell phone in your home that is used to make and receive calls? 037. Do you have a cell phone in your home Number Percent Yes 441 85.8% No 40 7.8% Not provided 33 6.4% Total 514 100.0% ETC Institute (2014) Page 98 2014 City of Meridian Citizen Survey Findings Report Community Central Meridian 102 19.8% Northeast Meridian 161 31.3% Northwest Meridian 162 31.5 % 'Dotal 514 100.0% ETC Institute (2014) Page 99 2014 City of Meridian Citizen Survey Findings Report Section S: Survey Instrument ETC Institute (2014) Page 100 E IDIANT� March 6, 2014 Dear Meridian Resident, Mayor Tammy de Weerd City Council Members: Keith Bird Joe Borton Luke Cavener Genesis Milam Charlie Rountree David Zaremba The City of Meridian wants to know your thoughts on how we are doing in providing service to you our residents. We ask that you invest a few minutes of your time to take this important customer satisfaction survey which you have been randomly chosen to participate in. Your input and feedback will help the City make decisions regarding the delivery and quality of services we provide you and your neighbors. Your responses will help us better understand your use of and satisfaction with City services, programs, and your impressions about the performance of the City as a whole. The survey is designed to cover a wide variety of topics including your feelings about how the City uses your tax dollars, how safe you feel in the City, and how you perceive Meridian as a place to live. In addition, this survey will touch on services like roads which are provided by our partner organizations. The survey is being conducted by ETC Institute, a national market research firm that specializes in conducting surveys for local governments. The survey is entirely voluntary and should take only 10 to 15 minutes of your time. We ask that you complete it as soon as possible. You can either complete the written survey and return it in the mail using the postage paid envelope, or complete the survey online at www.meridiancitysurvey.org. Please know that regardless of how you complete it, your survey responses will be completely confidential and combined with the responses of other Meridian residents. Thank you in advance for your participation. Your feedback matters and is critical to our understanding of the current and future needs of our Meridian residents. If you have questions on this survey, please contact the City of Meridian Mayor's Office at 489- 0529. Otherwise, you can look for the survey results to be posted on the City of Meridian's website (www.meridiancity. org) in May. My warmest regards, Mayor's Office . 33 E. Broadway Avenue, Meridian, ID 83642 Phone 208-888-4433 . Fax 208-884-8119 . www.meridiancity.orq 2014 City of Meridian Citizen Survey E IDIAN -- Please take a few minutes to complete this survey. Your input is an important part of the City's on-going effort to improve the quality of services provided by the City. You may also complete this survey on-line by going to www.meddiancitysurvey.org. If you have questions, please call the Mayors Office at 489-0529. THANK YOU! The vision for the City of Meridian is as follows: "Meridian is a vibrant community whose vision is to be the premier city to live, work and raise a family." Several items that may influence your perception of Meridian as a community are listed below. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the City of Meridian in the following areas. A. As a place to live Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 D. Know 99 B. Asa place to work 10 9 8 7 6 5 4 3 2 1 0 99 C. As a place to raise a family 10 9 8 7 6 5 4 3 2 1 0 99 D. Asa place to start/do business 10 9 8 7 6 5 4 3 2 1 0 99 E. As a city that is building a strong sense of community 10 9 8 7 6 5 4 3 2 1 0 99 F. As a city that is developing a strong local economy 10 9 8 7 6 5 4 3 2 1 0 99 G. As a city that is developing a strong local workforce that can compete in today's economic climate 10 9 8 7 6 5 4 3 2 1 0 99 H. As a city that is planning for future growth and development 10 9 8 7 6 5 4 3 2 1 0 99 I. As a city that is developing a sustainable and conscious environment 10 9 8 7 6 5 4 3 2 1 0 99 J. How well the City is protecting the quality of the air and water 10 9 8 7 6 5 4 3 2 1 0 99 K. How well the City is maintaining high quality neighborhoods 10 9 8 7 6 5 4 3 2 1 0 99 L. How well the City is providing options for mobility other than driving 10 9 8 7 6 5 4 3 2 1 0 99 M. How well the City is ensuring public safety 10 9 8 7 6 5 4 3 2 1 0 99 N How well the City is assisting in improving the vibrancy and quality of downtown Meridian 10 9 8 7 6 5 4 3 2 1 0 99 0. How well the City is communicating with the community 10 9 8 7 6 5 4 3 2 1 0 99 2. While the City is not the sole contributor to your quality of life, it is important to understand the perceptions residents have of the quality of life in Meridian. Using a scale of 0 to 10, where 10 means "greatly exceeds my expectations" and 0 means 3. What is the single most important issue facing the City? 2014 ETC Institute 4. Using a scale of 0 to 10, where 10 means "strongly agree" and 0 means "strongly disagree," please rate your level of aareement with the followina. A. Quality housing and a variety of options exist in Meridian Strongly.. Agree 10 9 8 7 6 5 4 3 2 1 Disagree 0 D. 99 B. Development in the City enhances the quality of life 10 9 8 7 6 5 4 3 2 1 0 99 C. There are a variety of employment oortunities in Meridian 10 9 8 7 6 5 4 3 2 1 0 99 D. Access to quality shopping and entertainment exist in Meridian 10 9 8 7 6 5 4 3 2 1 0 99 E. The City is managing growth wisely 10 9 8 7 6 5 4 3 2 1 0 99 F. Meridian has a sense of community 10 9 8 7 6 5 4 3 2 1 099 99 G. The Cit continuous) im roves services 10 9 8 7 6 5 4 3 2 tl 0 99 H. The Ci uses our tax dollars wise) 10 9 8 7 6 5 4 3 2 1 0 99 I. The Ci is headed in the riht direction 10 9 8 7 6 5 4 3 2 1 0 99 5. If you own a home in Meridian, 29% of your total property tax bill goes to the City of Meridian to fund the City's operating budget for police, fire and parks services. Relating to services and facilities in the City of Meridian, using a scale of 0 to 10, where 10 means "definitely getting my money's worth" and 0 means "definitely not getting my money's worth," please rate the value you feel you are oettino for Citv tax dollars and fees. 6. Using a scale of 0 to 10 where 10 means "very good value" and 0 means "very poor value," please rate the value that you feel you receive for Meridian's City Utility services. A. Value received for City water services 10 9 8 7 6 5 4 3 2 1 0 99 B. Value received for City sewer services 10 9 8 7 6 5 4 3 2 1 0 99 C. Residential trash collection services 10 9 8 7 6 5 4 3 2 1 0 99 D. Curbside recvclina services 10 1 9 8 7 6 5 4 3 2 1 1 0 99 7. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the quality of the following City services. A. Lmergency Emergencymedical services Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 D. Know 99 B. Fire protection 10 9 8 7 6 5 4 3 2 1 0 99 C. Police department/law enforcement 10 9 8 7 6 5 4 3 2 1 0 99 D. Code enforcement 10 9 8 7 6 5 4 3 2 1 0 99 E. Traffic enforcement 10 9 8 7 6 5 4 3 2 1 0 99 F. Planning & zoning services 10 9 8 7 6 5 4 3 2 1 0 99 G. Building services 10 9 8 7 6 5 4 3 2 1 0 99 H. Sewer services 10 9 8 7 6 5 4 3 2 1 0 99 I. Water services 10 9 8 7 6 5 4 3 2 1 0 99 J. Garbage/trash pick-up services 10 9 8 7 6 5 4 3 2 1 0 99 K. Recycling services 10 9 8 7 6 5 4 3 2 1 0 99 L. City parks 10 9 8 7 6 5 4 3 2 1 0 99 M. Recreation programs 10 9 8 7 6 5 4 3 2 1 0 99 N. Programs for youth 10 9 8 7 6 5 4 3 2 1 0 99 0. Communications 10 9 8 7 6 5 4 3 2 1 0 99 8. Which THREE of the City Services listed above do you think should receive the most emphasis from City leaders over the next TWOyears? [Enter the letters for your top choices using the list in Question 7 above.] 1 St: 2nd: 3b: 2014 ETC Institute 2 9. There are a variety of functions or services which are performed in Meridian by other governmental entities, agencies or groups as their primary function or through a contract with the City. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following aspects of our community. 10.The Ada County Highway District is the road authority for Ada County and the City of Meridian. State highways (Eagle Road, Meridian Road, and Chinden Boulevard) are operated by the Idaho Transportation Department. The City of Meridian works with these road providers to prioritize needed transportation related improvements in the community. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following road -related aspects of our community. A. Excellent Excellent 10 9 8 7 6 5 4 3 2 1 Poor D. B. Availability and condition of sidewalks 10 9 8 7 6 5 4 3 2 1 0 Know A. Public transportation services contracted with Valley Regional Transit 10 9 8 7 6 5 4 3 2 1 0 99 B. Animal control contracted with Idaho Humane Society 10 9 8 7 6 5 4 3 2 1 0 99 C. Programs for seniors at the Meridian Senior Center 10 9 8 7 6 5 4 3 2 1 0 99 D. K-12 education by Joint School District No. 2 10 9 8 7 6 5 4 3 2 1 0 99 E. Lakeview Golf Course 10 9 8 7 6 5 4 3 2 1 0 99 F. Library services by the Meridian Library District 10 9 8 7 6 5 4 3 2 1 0 99 G Bringing new jobs to the area with the Boise Valley Economic 10 9 8 7 6 5 4 3 2 1 0 99 Partnership 10.The Ada County Highway District is the road authority for Ada County and the City of Meridian. State highways (Eagle Road, Meridian Road, and Chinden Boulevard) are operated by the Idaho Transportation Department. The City of Meridian works with these road providers to prioritize needed transportation related improvements in the community. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following road -related aspects of our community. A. Condition of roadway pavement in Meridian Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 D. Know 99 B. Availability and condition of sidewalks 10 9 8 7 6 5 4 3 2 1 0 99 C. Management of traffic flow and congestion in Meridian 10 9 8 7 6 5 4 3 2 1 0 99 D. Adequacy of street lighting on arterial roadways 10 9 8 7 6 5 4 3 2 1 0 99 E. Bike lanes on roads 10 9 8 7 6 5 4 3 2 1 0 99 F. Overall maintenance of street signs/pavement markings 10 9 8 7 6 5 4 3 2 1 0 99 11.There are a variety of projects which have been identified by the community as "desired" amenities, some of which the City has limited to no involvement in making them happen. In addition, the City has taken the position to save for future improvements and not bond for new facilities. Knowing this, which items would you like to see in Meridian using a scale of 0 to 10, where 10 means "high priority" and 0 means "no priority." A. Add gym space for recreation programs High Priority 10 9 8 7 6 5 4 3 2 1 No Priority 0 D. 99 B. Constructing Linder Road overpass 10 9 8 7 6 5 4 3 2 1 0 99 C. Building a composting facility for yard waste 10 9 8 7 6 5 4 3 2 1 0 99 D. Redeveloping downtown 10 9 8 7 6 5 4 3 2 1 0 99 E. Building a performing arts center 10 9 8 7 6 5 4 3 2 1 0 99 F. Adding more bike lanes and pathways 10 9 8 7 6 5 4 3 2 1 0 99 G. Providing more public transportation options 10 9 8 7 6 5 4 3 2 1 0 99 H. Developing a pathway along the rail corridor 10 9 8 7 6 5 4 3 2 1 0 99 I. Sports stadium and recreation venue 10 9 8 7 6 5 4 3 2 1 0 99 12.The City has built much of its current park system through partnerships with developers and non-profit organizations. The City is considering a partnership approach with a non-profit organization that would help meet the City's need for gym space for recreation programs. Are you supportive of the City using this approach? (1) Yes (2) No (3) Not sure 2014 ETC Institute 13.The City uses a variety of methods to communicate with the public, including its website, social media such as Facebook and Twitter, traditional media such as newspapers, radio, and television, and a bi-weekly newsletter. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following communication services. 14.Where do you currently get information about Meridian's services and programs? (01) City website Excellent (02) Facebook (09) Emails from the City (03) Twitter (10) Events such as Coffee with the Mayor (04) Television/news (11) Library (05) Flyers in utility bills (12) Chamber of CommerceNisitor Center Poor D. (07) Newspaper 10 15.Howwould youro eferto receive information about Meridian's services and programs? (1) Texts (6) Traditional media (television, newspaper, radio) (2) Emails (7) Flyers in utility bills (3) City's website (8) City publications (4) Social media (9) Other source: (5) Mobile applications Know A. Effectiveness of City communications with the public 10 9 8 7 6 5 4 3 2 1 0 99 B. Opportunities for public involvement in local decision-making 10 9 8 7 6 5 4 3 2 1 0 99 C. Quality of www.meddiancity.org 10 9 8 7 6 5 4 3 2 1 0 99 D The usefulness of the online services available on the City of 10 9 8 7 6 5 4 3 2 1 0 99 G. Number of pathwaysfor walking and biking Meridian's website bill pay/class re istration 9 8 7 6 5 4 3 2 1 0 99 E. Quality of information about City programs and services 10 9 8 7 6 5 4 3 2 1 0 99 14.Where do you currently get information about Meridian's services and programs? (01) City website (08) Radio (02) Facebook (09) Emails from the City (03) Twitter (10) Events such as Coffee with the Mayor (04) Television/news (11) Library (05) Flyers in utility bills (12) Chamber of CommerceNisitor Center (06) Information booklets/City publications (13) Other source: (07) Newspaper 10 15.Howwould youro eferto receive information about Meridian's services and programs? (1) Texts (6) Traditional media (television, newspaper, radio) (2) Emails (7) Flyers in utility bills (3) City's website (8) City publications (4) Social media (9) Other source: (5) Mobile applications 99 16.The City Parks and Recreation Department maintains 20 parks, provides 684 sports leagues and recreation programs, holds 11 special events, and provides information using social media, seasonal activity guides, and email updates. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following parks and recreation services. A. Number of City parks Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 D. Know 99 B. Quality, appearance and maintenance of City parks 10 9 8 7 6 5 4 3 2 1 0 99 C. Number of athletic fields 10 9 8 7 6 5 4 3 2 1 0 99 D. Quality of athletic fields 10 9 8 7 6 5 4 3 2 1 0 99 E. Number of special events and festivals 10 9 8 7 6 5 4 3 2 1 0 99 F. Quality and variety of special events and festivals 10 9 8 7 6 5 4 3 2 1 0 99 G. Number of pathwaysfor walking and biking 10 9 8 7 6 5 4 3 2 1 0 99 H. Quality of pathways for walking and biking 10 9 8 7 6 5 4 3 2 1 0 99 I. Availability of parks/green space near your home 10 9 8 7 6 5 4 3 2 1 0 99 J. Availability of information about recreation programs and classes through social media, Activity Guides, email updates, website, etc. 10 9 8 7 6 5 4 3 2 1 0 99 K. Availability of community center and gym facilities 10 9 8 7 6 5 4 3 2 1 0 99 L. Number of recreation programs and classes 10 9 8 7 6 5 4 3 2 1 0 99 M. Quality and variety of recreation programs and classes 10 9 8 7 6 5 4 3 2 1 0 99 N. Number of adultsports programs and sporting events 10 9 8 7 6 5 4 3 2 1 0 99 0. Quality of the adult sports programs and sporting events 10 9 8 7 6 5 4 3 2 1 0 99 P. Ease of registering for recreational sports programs or classes 10 9 8 7 6 5 4 3 2 1 0 99 Q. Cost of recreational sports programs or classes 10 9 8 7 6 5 4 3 2 1 0 99 R. Ease of registering for picnic shelter reservations 10 9 8 7 6 5 4 3 2 1 0 99 Availability of youth sports programs through partners, such as the S. Police Activities League (PAL), Meridian Youth Baseball (WB), and others. 10 9 8 7 6 5 4 3 2 1 0 99 Quality of youth sports programs through partners, such as the T. Police Activities League (PAL), Meridian Youth Baseball (MYB), and others. 10 9 8 7 6 5 4 3 2 1 0 99 2014 ETC Institute 17. In the past 12 months, have you or anyone in your household visited a City of Meridian park? (1) Yes, I have personally visited a City park in the last year [answer Q17a] (2) Yes, a household member has visited a City park in the last year [answer Q17a] (3) No [go to Q18] 17a. [If YES to Q17] How often did you or someone in your household visit a City park? _(1) Less than once a month _(4) Once a week or more _(2) Once a month _(5) Don't know _(3) 2-3 times a month 18.Thinking about the City of Meridian park system, which would you rather see emphasized? (Please check just one) (1) Development of large regional or community parks with a variety of amenities similar to Settlers Park/Julius M. Kleiner Park/Bear Creek Park (2) Development of more neighborhood parks similar to Champions Park/Renaissance Park/Seasons Park with playground style amenities 19. Do you have a working smoke detector in your home? (1) Yes (2) No (3) Don't know 20.The National Standard for the Fire Department to respond to an emergency is 5 minutes or less 90% of the time from when the Department is alerted to a call. The City of Meridian's Fire Department currently responds to emergencies in 7 minutes or less 90% of the time and meets the national standard 56.6% of the time. Does this response time meet your level of service expectation? (1) Yes (2) No 21.Public safety has prioritized public outreach using social media, public presentations, citizen academies, and volunteer opportunities like citizen park patrols. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the following public safety services. A. Overall feeling of safety in the city Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 Do Know 99 B. Quality of local police protection 10 9 8 7 6 5 4 3 2 1 0 99 C. How quickly police respond to 911 emergencies 10 9 8 7 6 5 4 3 2 1 0 99 D. The visibility of police in neighborhoods 10 9 8 7 6 5 4 3 2 1 0 99 E. Safety in City parks 10 9 8 7 6 5 4 3 2 1 0 99 F. Police safety education programs 10 9 8 7 6 5 4 3 2 1 0 99 G. Professionalism of employees responding to emergencies 10 9 8 7 6 5 4 3 2 1 0 99 H. Overall quality of local fire protection 10 9 8 7 6 5 4 3 2 1 0 99 I. How quickly fire rescue responds to 911 emergencies 10 9 8 7 6 5 4 3 2 1 0 99 J. Quality of Emergency Medical Services EMS 10 9 8 7 6 5 4 3 2 1 0 99 K. Fire safety education programs 10 9 8 7 6 5 4 3 2 1 0 99 L. Location of fire stations 10 9 8 7 6 5 4 3 2 1 0 99 22. Using a scale of 0 to 10, where 10 means "excellent" and 0 means "poor," please rate the City's efforts in the enforcement of the following codes and ordinances. A. Weed abatement Excellent 10 9 8 7 6 5 4 3 2 1 Poor 0 Do Know 99 B. Removal of graffiti 10 9 8 7 6 5 4 3 2 1 0 99 C. Abandoned/junk automobile removal 10 9 8 7 6 5 4 3 2 1 0 99 D. Clean-up of litter and debris on private property 10 9 8 7 6 5 4 3 2 1 0 99 E. Dilapidated houses or buildings 10 9 8 7 6 5 4 3 2 1 0 99 F. Illegal dumping 10 9 8 7 6 5 4 3 2 1 0 99 23.Some neighborhoods have a great "sense of community." People know their neighbors form Neighborhood Watch Programs or have block parties and truly think of the others in the same area as "neighbors." Using a scale of 0 to 10, where 10 means a "very strong sense of community" and 0 means "no sense of community at all," please rate the sense of community in your 24.The City and its community partners have been focused on downtown redevelopment such as enhancing signage, adding kiosks with information, and community events. Did you visit downtown at least once during the past year? (1) Yes [answer Q24a-c] (2) No [go to Q25] (3) Don't remember [go to Q25] 24a. [If YES to Q24] What was the nature of your visit or visits to downtown? (1) Leisure (restaurant, bar, etc.) (2) Business (3) Cultural Event (Initial Point Gallery) (4) City Hall (5) Shopping (6) Festival, parade, or other event (7) Other: 24b. [If YES to Q24] How many times did you visit downtown Meridian for purposes other than work? (1) Less than 5 times (4) More than 20 times (2) 5 to 10 times (5) Don't know (3) 11 to 20 times 24c. [If YES to Q24] When you think about your visits to downtown over the last year, how satisfied were you with your overall experience? (1) Very dissatisfied (4) Somewhat satisfied (2) Somewhat dissatisfied (5) Very satisfied (3) Neutral (6) Neutral 25. Name THREE things you would like to see added or increased in downtown Meridian? Item 1: Item 2: Item 3: 26. What is your vision for the City of Meridian? 27. Your gender?(1) Male 28. What is your age? (1) 18 to 24 (2) 25 to 34 2014 ETC Institute (2) Female (3) 35 to 44 (4) 45 to 54 (5) 55 to 64 (6) 65 or older 29. Which of the following best describes the home in which you live? (1) A manufactured trailer or mobile home (4) Townhouse or duplex (2) An apartment (5) A detached single-family house (3) A condominium (6) Other: 30. Do you own or rent your home? (1) Own (2) Rent 31. How many years and months have you lived in Meridian? # of years # of months (3) Don't know (4) Other: 32. Including yourself, how many people in your household are: Under Age 5 Ages 10-14 Ages 18 and over Ages 5-9 Ages 15-17 33. Does your household have a dog?(1) Yes [answer Q33a-b] (2) No [go to Q34] 33a. [If YES to Q#33] How many dogs do you have in your household? _(1) One _(3) Three _(2) Two _(4) Four or more 33b. [If YES to Q#33] Do you know that Meridian requires dogs to be licensed annually? _(1) Yes _(2) No 34. Which of the following best describes your current employment status? [select one] (01) Employed full time (07) A student working full time (02) Employed part time (08) A student working part time (03) Self-employed (09) Not employed due to a disability (04) Not employed outside the home; a homemaker _(1 0) Not employed, but seeking work (05) Retired _(1 1) Not employed, but NOT seeking work (06) A full-time student, not working _(1 2) Other: 35. What is the approximate total annual family income of all members of your household? (01) Less than $20,000 (04) $50,000-$74,999 (07) 150,000-$199,999 (02) $20,000-$34,999 (05) $75,000-$99,999 (08) $200,000 or more (03) $35,000-$49,999 (06) $100,000-$149,999 (09) Not sure 36. Do you have a landline telephone in your home that is used to make and receive calls? (1) Yes [answer Q36a-b] (2) No [go to Q37] 36a. [If YES to Q36] In addition to your normal telephone, do you have a cell phone in your home that is used to make and receive calls? _(1)Yes _(2)No 36b. [If YES to Q36] Do you primarily use your cell phone, landline or both to make and receive calls? _(1) Primarily use cell phone _(3) Use both equally _(2) Primarily use landline 37. Do you have a cell phone in your home that is used to make and receive calls? (1) Yes (2) No This concludes the survey. Thank you for your time! Please Return Your Completed Survey in the Enclosed Postage Paid Envelope Addressed to: ETC Institute, 725 W. Frontier Circle, Meridian, KS 66061 Your responses will remain Completely Confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with city services. If your address is not correct, please provide the correct information. Thank you. 2014 ETC Institute