Customer Service Renewal Agreement with Billing Document Specialists for MUBS Utlity Billing Services~~
BILLINGD®CUMENT SPECIALISTS
CUSTOMER SERVICE
AGREEMENT RENEWAL
with
City of Meridian
THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter referred to as BDS,
located at 915 Main Street, Suite 300, Caldwell,ldaho 83605, a corporation organized under the laws of the State of
Idaho and City of Meridian, hereafter referred to as CLIENT. This agreement shall be subject to the following outlined,
terms and conditions:
Summary of Services:
Statement
Processing
First Page
0.18
each
Includes print, fold & Insert, # 10 Double window
& tinted # 9 return envelope
Additional Pages 0.13 each Merged like names or names & addresses to save
postage up to 7 pages per envelope
Manual Files 0.21 each merged mailings over 7 pages to flat envelopes
fast forwarding 5.50 -
7.50
Per Data File
UPSP NCOA moved address changes, including update
reports and opt out options. Cost depending on file size
Postage 0.35 each average USPS postage at cost for all mailings
Lockbox Services:
Postings 0.08 per transaction Receive mail, open, scan, post to the web, electronically
deposit funds and create import file to A/R
Web postings 0.01 each Post pdf images of the billing statements to the BDS
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BILLINGDDL;UMENT SPECIALISTS'
Admin Web site / on line payment site.
On line bank check 0.10 per transaction Set up programming with each processor to receive
data files of transactions, previously received as
paper checks, processor then ACH deposits the fund
direct to the Bank.
Shredding 10.00 month BDS has all checks and documents shredded per
regulations.
P O Box Rental ~ at cost 6 month rental on UPSP P O Box for receipt of payments
E Pay / E
Statements
E statements 0.25 each Customer who sign up for E statements, no paper
statement is created, email notification sent.
Maintenance 90.00 month Maintenance for on line web and OTC payment
solutions.
Processor Fees ~ Nxgen / Authorized.net will invoice the City
direct to all processing fees for Credit Cards.
Profit Stars /Jack Henry Associates will bill the
City direct for all check processing fees. BDS will
be the direct customer service link to these processors.
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BILLINGDDCUMfNT SPECIALISTS
Inbound Set up with Credit Card
Payments N/C N/C
IVR Automated phone payments BDS will program a dedicated phone number for Client's customers to call
Inbound (VPS) to check balances, leave messages and or make credit card payments. This
Per call for balances and messaging is a touch and voice activated system. lmport files and posting of payment
without payment transactions $0.25 $0.25 to the Admin Web Site details by customer search and reporting the same
as all other payment services.
Per call payment transaction $1.50 $1.50 Some Client are passing on the per transaction fee to the customers, BDS
advised the user that the tee will apply and totals the amount due. The
fees
are separated from the payments in the import file so that only the amount
due is post to the account.
• .
Call Campaign Manager (CCM )
Client uploads a WAV file via the Admin Website & a list of phone
Outbound Set up N/C N/C numbers
Monthly Minimum $5.00 $5.00 Client sets the date and times lbr the calls to be placed. No responses are
Per outbound call $0.10 $0.10 requested from the receipt ant of the call. A report is generated for total
numbers, spoke to a human, voice message, no answers or hand ups.
Shutoff Reminder System (SRS )
Outbound Set Up N/C N/C Client submits a data file with shutoff data, account numbers, names,
Monthly Minimum $5.00 $5.00 balances and phone numbers. To comply with the Red Flag regulations
Per outbound Call $0.15 $0.15 the scrips will ask for confirmation that the person is in Tact the name or
names on the account. Upon confirmation the data from the file will be
put into the proper places in the script include amount due. Then allow the
option to make a phone payment, at which time all (VPS) services apply
LOCICROt SF.RVICF.S: BDS agrees that there arc no changes in the loclcbox services fi•om the previously dated conh•acts for the period of this agreement.
This agreement is subject to the terms and conditions of the original agreement dated l0/Ol/2006.
By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 20] 2
to September 30, 20 Li at the unit pricing proposed in this notice. At the end of this period, the agreement may be
renewed with reviews by both parties. The agreement may be terminated by either party with 120 day written notice.
The signatures below indicate acceptance of the agreement.
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9/CLING DOCUMENT ,SPECIALISTS
Acceptance for: Acceptance for:
Billing Dociunent Specialists
Signahue Signature
Date Date: 09/07/2012
Please Type or Priut Authorizing Party Name
YItUULCIJ \ )t;lt1'IC'F:S
(:~~xl fur .I.~xul fur lA.ihx.
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Bose
BILL/N6000UMfNT SPfC/AGS1S
Acceptance for:
i
Signature
Date (p
Please Type or Print Authorizing Party Name
Acceptance for:
Billing Document Specialists
Signature
Date: 09/07/2012
PNODUCI'S & SEKVICBS
Goad f~K vou. Good fur Idaho.
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