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PZ - Comprehensive Safety Plan V2 5-6 The Oasis Comprehensive Safety Plan Purpose This document is intended to provide a detailed and comprehensive explanation of The Oasis' methods and policies to assist in maintaining a safe atmosphere that is free from illegal activity including (but not limited to): drug sales, overconsumption of alcohol, violence, sex offenses, underage drinking, and terrorism threats. Handbook and Employee Manual Our leads for each department will ensure that staff adheres to our establishment policies. The safety policies along with the employee manual/code of conduct will be distributed to all applicants prior to employment. This particular safety plan will outline the issues and situations which most often lead to problems in similar environments to include: - Illnesses and Injuries - Patrons Refusing Search or Security Screening - Disorderly Conduct - Attempted Use of False IDs - Drug Use - Fights Once the facility architecture and engineering is complete, a finalized fire safety plan will include an evacuation plan and protocol to be included in the employee handbook. This will be reviewed quarterly and adjusted as needed. Exit routes, escape routes, and assembly areas will be clearly defined at that time. Policies and Procedures Our integrated Tokenworks authentication system will allow us to ensure no one enters the facility who is under 21 while a 21+ age restriction is in effect. This would only apply on nights where no earlier musical or other performance is scheduled. On those nights, durable tamper- indicating Tyvek wristbands would be issued on rotating colors to identify those who have been prescreened to be at or over the age of 21. A sign will be posted clearly stating the patron code of conduct as well as reflected on our website's "Know Before You Go" portion. At the exits, signs will be posted highlighting our "Good Neighbor Policy" (included in this plan) that encourages patrons leaving not to loiter and to be quiet and sensitive to surrounding businesses and homes. Security Plan All staff will be trained on our security practices, not just security staff. It includes their responsibilities and general guidelines on sound security practices. Refresher training and ongoing training of new employees will be conducted as necessary in order to convey that vigilance is the most important concept. In addition, all staff will be trained as to when and how law enforcement personnel would need to be contacted. Department leads should be notified of unusual or suspicious activity including calling 911 for emergencies and crimes currently occurring or about to occur. Physical Safety Procedures We will utilize closed circuit single link surveillance cameras that operate in the 4K resolution, allowing us to capture and document with great detail any incidents that may occur as well as the faces and descriptions of those responsible. The video will be backed up and any video of unlawful conduct will be identified as necessary and provided to law enforcement upon request. Cameras will be mounted at bar areas, inside and outside at various locations including entrances and exits, drive isles, and other traveled areas as needed. Recordings will be checked periodically for quality and accurate time stamping and as needed for incident related follow ups. Lighting The levels of lighting inside and outside will be designed by our architects not only to meet code, but to ensure the levels are adequate to capture clear video for observation purposes. This includes ensuring that storage and video capture areas as well as restricted areas are kept locked and secured. Our cameras include self-illuminating technologies that use internal infrared lighting to provide supplemental image lighting. Sidewalk and Outside Areas In the event of a waitlist or a line of patrons waiting for entry, retractable stations will be deployed so those waiting are placed in a line, and not blocking the sidewalk. Individuals who are denied entry due to existing intoxication, previous known issues, or identification problems, will be encouraged to leave the area. In the event of an intoxicated individual, security staff will work with the individual in order to ensure safe transport away from the site. Metal Detection Handheld metal detectors will be used to check every patron upon entry after 10pm on Fridays and Saturdays, or for all entry on ticketed events such as music performances. Those with specific entrance passes, promoters, and entourages do not receive special treatment regarding screening and will be checked into the facility the same manner as other patrons. Coat Checks At the right of the entrance atrium area will be a designated coat check location. As part of our environmental design, we include conveniences such as hooks underneath the bar tops to promote a stronger anti-theft environment for patrons who do not wish to utilize the coat and bag check service. Patrons will be encouraged to utilize the coat check service to minimize the possibility of thefts but as a side effect will prevent easy access to potential contraband that may have been introduced inside from large bags. Security Personnel As a general regulation, it is recommended within the industry that there is one security personnel available for every 75 patrons. We will adhere closely to this ratio and adjust the number as necessary to ensure adequate coverage to include plans to position security personnel in parking and ingress/egress areas. A security lead will be included in the total count of personnel. This staff will be uniformly attired and identified with name tags for consistency and easy of identification by patrons. Appropriately gendered security staff will also conduct periodic sweeps of the bathrooms for additional security purposes. Security staff will be provided with and linked using a UHF radio communications system. Security staff as part of their rotating duties will also be spread throughout the facility during operation and not just at entry and exit points. While outside conducting duties related to traffic control or crowd control, security staff will wear reflective vests to be easily distinguishable from other guests should they be needed elsewhere or a patron should require their assistance. Identification Procedures All patrons (with the exception of children who would not have a form of ID) will be identified and age verified during all hours of operation including all ages events. When the facility is restricted to 21+ use, no patrons under 21 will be admitted. We will accept the following documents for proof of age: a valid non-expired driver's license or nondriver identification card issued by the Federal Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada; or a valid U.S. passport, or valid passport of any other country; or a valid military ID from the U.S. Identification must be legible, undamaged, and contain a scannable barcode with coded information reflected on the ID. All patrons will have their ID scanned by our Tokenworks system, a global leader in authentication technology utilized by the FBI, TSA, and many other federal agencies. While they do not reject legal IDs being used by another individual nor are they foolproof in rejecting fake IDs, they are extremely helpful in recording who is entering the establishment. This system is linked and time stamped to the surveillance system so scan information can be appropriately linked to video of patrons entering. Because the system links to a network of known offenders for inappropriate behavior, known drug use or excessive alcohol consumption, violence, or otherwise black listed individuals, we are able to identify and refuse entry to patrons known to have been previously flagged for these offenses. Employee and Safety Coordination All employees will have a photo ID on file in the facility, with a description of his or her position and contact information. We will also keep contact information for contracted individuals such as D.Is and promoters. A person will be designated at all times to be in charge of the premises. The name and phone number of the manager and designated charge person, if different, will be available to appropriate government agencies and should identify themselves to responding government agencies. Clean up responsibility and staff will be designated both inside and outside of the facility. This includes cleaning up facilities, cups, trash, and other debris from the interior and exterior waiting areas and parking lots throughout the night. It will be the host or hostess' responsibility to coordinate ingress numbers with security monitoring outbound traffic to ensure the total occupancy count remains below the set number of maximum occupants at all times. Counts will be conducted periodically throughout the night to ensure the maximum is not exceeded. Promoters We intend to take adequate precautions when contracting with promoters, who are much less likely to suffer consequences of illegal or irresponsible activity than the facility itself. We will only work with promoters who are professional and will verify past performance of promoters prior to consideration of contracting with them. This can include inquiring with other venues they have worked with, what type of crowds they invite or draw, how they operate, and how they address and respond to problems and/or concerns. If the promoter is insured independently, the venue should be listed as being insured as well on relevant policies. Management will require that all promotional materials be approved by the venue prior to being published or released to the public. We will make absolutely clear to promoters what our policies are, especially when admitting those under 21 years old, and make it abundantly clear that promoters and their staff are expected to fully adhere to these policies. Any guest of the promotional team will be screened and treated as with any other patron, consistent with search and ID policies, without exception. Intoxication The state law and common sense prohibit any alcohol serving establishment from serving to a person who is visibly intoxicated, or permitting someone else to serve the intoxicated person. It is in the best interest of everyone involved to prevent the kinds of behavior which are associated with intoxicated patrons, and all employees should be highly aware of the signs of intoxication, including: - Slurred speech, or speech that is confused, abusive, profane, or incoherent. - Appearing disoriented or having clothing stained or in disarray. - Unsteady balance or gait, swaying body, or using walls or furniture as a prop. - Face with an appearance of being pale or flushed (excessively red). - Eyes that are glassy, bloodshot, or excessively red or puffy. - Fumbling with personal effects and belongings, including dropping ID or cash frequently. Includes misjudging distances when moving with intention. - Unusual physiological symptoms such as vomiting, excessive hiccupping, losing focus, and feeling sleepy or fainting. Sexual Assaults Although documented sexual assaults may not occur within the establishment itself, owners, managers, and employees will be constantly vigilant to prevent the venue from being exploited by sexual predators who may seek to take advantage of patrons. In a nightlife environment, certain patrons, primarily young females and males, are vulnerable to potential attackers who may present themselves as friendly, seeking to getting to know them, buying them drinks, or otherwise displaying romantic interest. A common scenario is for an attacker to initiate an interaction in the premises and then persuade or invite the victim to leave with them. Management and employees will be trained to be attuned to behavior that seems overly familiar, aggressive or seductive under the circumstances, especially if the potential victim is visibly intoxicated or seems to be impaired. Knowing that predators may seek to get victims drunk or drugged, encouraging them to get some air, and then pull up a car or cab to take them away is the first step of prevention and recognizing the occurrence. Our security personnel positioned at exits and outside will offer to call a taxi or arrange other alternative transportation if a patron is seen as potentially impaired. As a portion of our crime prevention tactics and overall safety measures, we encourage groups to designate one person as a driver or chaperone, identified by a wristband upon entry. This designated person would be offered a discount to their check and served only non-alcoholic beverages for the night. Our support staff, including barbacks, busboys, and kitchen staff, will also be encouraged to be aware of patron behavior and possible dangers of sexual assault, especially as these employees work in or pass-through areas which are dark or restricted areas. They will be instructed to immediately report any suspicious or problematic behavior to a supervisor or manager. Perhaps most important, management and employees should trust their instincts regarding possible predatory behavior they may observe; if something doesn't seem right, it probably isn't, and prevention will be implemented immediately. Fire Safety Venues featuring dancing or live music are sometimes one of the most challenging occupancies for fire and life safety. These are complicated by music, limited lighting, atmospheric effects, crowding, and the potential for promoters to use additional lighting and effects. The following list serves to assist owners/managers in identifying some of the most critical and common issues regarding fire safety in nightclubs. 1. Prior to opening, a designated employee or crowd manager will walk all egress paths and exits to ensure they are open and free of obstructions. It is very important to ensure that no exits are blocked or locked during business hours. 2. We will ensure the proper inspection, testing and maintenance of the fire alarm, standpipe systems and or sprinkler system and all their components and will have these records readily available for inspection. 3. Be aware of the status of all exits and keep them free and clear of any obstructions. Keep the front (main) entrance clear and free of obstructions, particularly patrons entering or waiting to enter. 4. Ensure that valet services (if used) do not block exits or access to fire hydrants. 5. Ensure all exit signs are illuminated and working and that all emergency lighting is functioning properly. Utilize the test button to ensure its operation. 6. Pay particular attention to fire extinguishers. They will be present, appropriately mounted, and fully charged. Extinguishers will have current tags and be of appropriate size and type. The kitchen area will also be equipped with an independent fire extinguishing system as part of its engineering and design. 7. The occupant load must be known by all staff listed on the occupancy permit and posted near the entrance to each room. It will be vigilantly enforced at all times. 8. Trash and combustibles will be removed from the building on a regular basis to avoid the possibility of ignition. Cooperation with Other Establishments Because our facility shares the corner of Ustick and Eagle with the larger VillaSport project, we are currently working with them to establish a cohesive cross parking plan. It is in all of our interests to ensure that our portion of the entertainment industry continues to provide a safe and fun environment for our patrons. Violence is a societal problem which no single entity can address alone. To have effective security measures, we must work with our adjoining properties and communicate with maintained open lines. In order to facilitate a "good neighbor policy" with the adjoining property, we will implement the following measures in order to ensure that the quiet, safety, and cleanliness of the premises and vicinity are maintained, including, but not limited to, the following: 1. Notices shall be well-lit and prominently displayed at all entrances to and exits from the establishment urging patrons to leave the establishment and neighborhood in a quiet, peaceful and orderly fashion and to please not litter or block driveways in the neighborhood. 2. Security staff from our venue shall be posted at all entrances and exits to the establishment during the period from 10:00 pm to such time past closing that all patrons have left the premises. These employees shall ensure that patrons waiting to enter the establishment and those exiting the premises are urged to respect the quiet and cleanliness of the neighborhood as they walk to their parked vehicle or otherwise leave the area. 3. Employees of the establishment shall walk a 100-foot radius from the premises sometime between 30 minutes after closing time and 8:00 am the following morning, and shall pick up and dispose of any discarded beverage containers and other trash left by area nighttime entertainment patrons. 4. Sufficient toilet facilities shall be made accessible to patrons within the premises, and toilet facilities shall be made accessible to prospective patrons who may be lined up waiting to enter the establishment. 5. We will provide outside lighting in a manner that would illuminate outside street and sidewalk areas and adjacent parking, as appropriate. 6. We will provide adequate parking for patrons that would encourage use of parking by establishment patrons. Adequate signage shall be well-lit and prominently displayed to advertise the availability and location of such parking resources for establishment patrons. Please see our ride share incentive plan for details on encouraging the use of ride share services instead of parking. 7. We will provide adequate ventilation at all times within the structure such that doors and/or windows are not left open for such purposes resulting in noise emission from the premises. 8. We will implement other conditions and/or management practices necessary to ensure that management and/or patrons of the establishments maintain the quiet, safety and cleanliness of the premises and the vicinity of the use, and do not block driveways of neighboring residents or businesses. 9. We will take all reasonable measures to ensure the sidewalks adjacent to the premises are not blocked or unnecessarily affected by patrons or employees due to the operations of the premises and shall provide security whenever patrons gather outdoors. 10. We will provide a cell phone number to all interested neighbors that will be answered at all times by a manager or other responsible person who has the authority to adjust volume and respond to other complaints whenever entertainment is provided. 11. The establishment agrees to be responsible for all operation under which the permit is granted, including but not limited to a security plan as required. 12. In addition, a manager or other responsible person shall answer a cell phone for at least two hours after the close of business to allow for law enforcement and emergency personnel or other City personnel to contract that person concerning incidents. Criminal Incidents These best practices are designed to apply to serious criminal incidents, usually assaults that are physical and/or sexual in nature. For these purposes, assaults are deemed serious when the victim of the physical assault is either unconscious, or is obviously in need of immediate medical treatment for a serious or life-threatening injury, such as a stabbing or slashing. This is more serious in nature than a bar fight with minor injuries. An exception to this general rule is sexual assault crimes where the victim may have no visible injuries. Sexual assaults are serious criminal incidents, and as such fall within the purview of these guidelines. Post-Incident: 1. Call 911 immediately. 2. We will make clear to all managers, employees, and private contractors that they are expected to tell the truth to the law enforcement investigators. 3. All staff will be instructed not clean up the crime scene; and protect it from any changes. Crime scenes can be protected by temporarily surrounding them with velvet ropes or yellow "caution" tape using chairs, velvet rope stanchions, or even potted plants to support the tape. 4. All employees will be made aware that important physical evidence may not be readily visible or obvious. Incidents involving sexual assaults will rarely have recognizable evidence at the scene of the occurrence. Establishments should therefore "overprotect" the area of the crime by safeguarding an area larger than they initially believe the crime scene to be. As often taught in police training, it is easier to reduce a crime scene radius than it is to try and expand it later. 5. The table or area where the involved parties sat or stood, including their beverage glasses, utensils, and any other evidence will be preserved and left untouched inside the venue. This material will be identified to the responding police officers immediately. 6. Immediately identify and preserve financial transaction information for all parties involved or who are believed to be witnesses. This includes debit and credit transactions. 7. Witnesses should be encouraged to wait for law enforcement personnel to arrive in order to assist in the investigation. At a minimum, they should be asked to provide their identifying information so that they may be contacted by investigators in the future. They should also be encouraged to make a statement to establishment personnel regarding the incident. We will encourage employee witnesses to go to court and testify when requested, and pay wages to them for their time. We will act as complainants in appropriate cases. 8. If the perpetrators or witnesses leave, a description of the vehicle in which they left (including license plate number), the direction and means by which they left, and the identity or description of any people they left with will be provided to the responding law enforcement personnel if such information is available. 9. Video of people inside the venue during the time the crime took place will be preserved for the law enforcement investigators, even if it appears to have no probative value. Often these videos can be enhanced to reveal important evidence. To increase the usefulness of these images in establishments which are often dark, one area of the club, such as a hallway immediately outside the rest rooms, should have enhanced lighting. This will make the images of people passing through that area more identifiable. This concept has been integrated into our overall architecture and engineering for the space. These digital videos should be recorded, maintained, and provided to the responding police investigators. 11. ID scanner information will be preserved and made available to the responding law enforcement. Active Shooter Response Although the probability of experiencing an active shooter situation is extremely low, it is important our facility and employees think in advance about how to respond. An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area, typically through the use of firearms. Often, victims are selected at random, the event is unpredictable and evolves quickly. When an active shooter is in your vicinity, the Department of Homeland Security recommends that occupants: 1. Run: Have an escape route in mind, leave your belongings behind, and keep your hands visible. 2. Hide: Hide in an area out of the shooter's view, block entry to your hiding place and lock the doors, and silence your cell phone. 3. Fight: As a last resort and only when your life is in imminent danger, attempt to incapacitate the shooter by acting with physical aggression and/or throwing items at the active shooter. Call 911 when it is safe to do so. Information you should provide to law enforcement or the 911 operator: • Location of the active shooter. • Number of shooters. • Physical description of shooter(s). • Number and type of weapons held by shooter(s). • Number of potential victims at the location. And when law enforcement arrives: • Remain calm and follow instructions. • Put down any items in your hands (bags,jackets, etc.). • Keep hands visible at all times. • Avoid quick movements toward officers, such as holding on to them for safety. • Avoid pointing, screaming or yelling. • Do not stop to ask officers for help or direction when evacuating.