HomeMy WebLinkAboutProfessional Services Agreement with Billing Document Specialists for MUBS Billing ServicesCUSTOMER SERVICE
AGREEMENT RENEWAL
with
City of Meridian
THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter referred to as BDS,
located at 915 Main Street, Suite 300, Caldwell, Idaho 83b05, a corporation organized under the laws of the State of
Idaho. and City of Meridian, hereafter referred to as CLIENT. This agreement shall be subject to the following outlined,
terms and conditions
Summary of Services:
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Admin Web site / on line payment site.
On line bank check 0.10 per transaction Setup programming with each processor to receive
data files of transactions, previously received as
paper checks, processor then ACH deposits the fund
direct to the Bank.
Shredding 10.00 month BDS has all checks and documents shredded per
regulations.
P O Box Rental ~ at cost 6 month rental on UPSP P O Box for receipt of payments
~ E statements ~ 0.25 ~ each ~~ Customer who sign up for E statements, no paper
statement is created, email notification sent.
Maintenance 90.00 month Maintenance for on line web and OTC payment
solutions.
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Processor Fees ~ Nxgen / Authorized.net will invoice the City
direct to all processing fees for Credit Cards.
~~ Profit Stars /Jack Henry Associates will bill the
City direct for all check processing fees. BDS will
be the direct customer service link to these processors.
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Inbound Setup u~nth Credit Card
Payments N/C N/C
IVR Automated phone payments BDS will program a dedicated phone number for Client's customers to call
Inbound (VPS) to check balances, leave messages and or make credit card payments. This
Per call for balances and messaging is a touch and voice activated system. Import files and posting of payment
without payment transactions $0.25 $0.25 to the Admin Web Site details by customer search and reporting the same
as all other payment services.
Per call payment transaction $1.50 $1.50 Some Client are passing on the per transaction fee to the customers, BDS
advised the user that the fee will apply and totals the amount due. The
fees
are separated from the payments in the import file so that only the amount
due is post to the account.
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Call Campaign Manager (CCM )
Client uploads a WAV file via the Admin Website & a list of phone
Outbound Setup N/C N/C numbers
Monthly Minimum $5.00 $5.00 Client sets the date and times for the calls to be placed. No responses are
Per outbound call $0.10 $0.10 requested from the receipt ant of the call. A report is generated for total
numbers, spoke to a human, voice message, no answers or hand ups.
Shutoff Reminder System (SRS )
Outbound Set Up N/C N/C Client submits a data file with shutoff data, account numbers, names,
Monthly Minimum $5.00 $5.00 balances and phone numbers. To comply with the Red Flag regulations
Per outbound Call $0.15 $0.15 the script will ask for confirmation that the person is in fact the name or
names on the account. Upon confirmation the data from the file will be
put into the proper places in the script include amount due. Then allow the
o tion to make a hone a ent, at which time all (VPS) services a 1
LOCKBOX SERVICES: BDS agrees that there are no changes in the lockbox services from the previously dated contracts for the period of this agreement.
This agreement is subject to the terms and conditions of the original agreement dated 10/O1/2006.
By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 2011
to September 30, 2012 at the unit pricing proposed in this notice. At the end of this period, the agreement may be
renewed with reviews by both parties. The agreement maybe terminated by either party with 120 day written notice.
The signatures below indicate acceptance of the agreement.
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Acceptance for:
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Signature
Date ~l ~ ~S' ~ ~
Please Type or Print Authorizing Party Name
Acceptance for:
Billing Document Specialists
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Signature
Date: 09/Ob/2011
PRODUCTS & SERVICES
G~udforyou.GoodforldaMo.
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