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HomeMy WebLinkAboutContract Extension with Billing Dcocument Specialists for Lockbox ProcessingCUSTOMER SERVICE AGREEMENT RENEWAL with City of Meridian THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter referred to as BDS, located at 915 Main Street, Suite 300, Caldwell, Idaho 83605, a corporation organized under the laws of the State of Idaho. and City of Meridian, hereafter referred to as CLIENT. This renewal amends the original agreement dated 10/l/06 and will extend services through 9/30/11. This agreement shall be subject to the following outlined, terms and conditions: Summary of Services: c-~ a~ a~ a i i g1?'.,~~ ~ Vi' ~I 1~ GILl1NG D©C1l~NENT Sf'ECIAIISTS Statement Processing Web postings ~ 0.01 ~ each ~~ Post pdf images of the billing statements to the BDS Admin Web site / on line payment site. On line bank check 0.10 per transaction Set up programming with each processor to receive data files of transactions, previously received as paper checks, processor then ACH deposits the fund direct to the Bank. Shredding 10.00 month BDS has all checks and documents shredded per regulations. P O Box Rental ~~ at cost 6 month rental on UPSP P O Box for receipt of payments E Pay / E St t t a emen s ~ E statements ~ 0.25 ~ each ~~ Customer who sign up for E statements, no paper ~ ~~ statement is created, email notification sent. ~ Maintenance ~ 90.00 ~ month ~~ Maintenance for on line web and OTC payment ~ solutions. ~ Processor Fees ~~~~ ~~ Nxgen / Authorized.net will invoice the City ~ direct to all processing fees for Credit Cards. Profit Stars /Jack Henry Associates will bill the City direct for all check processing fees. BDS will ~~ be the direct customer service link to these processors. N a 2 Inbound Set up with Credit Card Payments N/C N/C IVR Automated phone payments BDS will program a dedicated phone number for Client's customers to call Inbound (VPS) to check balances, leave messages and or make credit card payments. This Per call for balances and messaging is a touch and voice activated system. Import files and posting of payment without payment transactions $0.25 $0.25 to the Admin Web Site details by customer search and reporting the same as all other payment services. Per call payment transaction $1.50 $1.50 Some Client are passing on the per transaction fee to the customers, BDS advised the user that the fee will apply and totals the amount due. The fees are separated from the payments in the import file so that only the amount due is post to the account. Call Campaign Manager (CCM ) Client uploads a WAV file via the Admin Website & a list of phone Outbound Setup N/C N/C numbers Monthly Minimum $5.00 $5.00 Client sets the date and times for the calls to be placed. No responses are Per outbound call $0.10 $0.10 requested from the receipt ant of the call. A report is generated for total numbers, spoke to a human, voice message, no answers or hand ups. Shutoff Reminder System (SRS } Outbound Set Up N/C N/C Client submits a data file with shutoff data, account numbers, names, Monthly Minimum $5.00 $5.00 balances and phone numbers. To comply with the Red Flag regulations Per outbound Call $0.15 $0.15 the script will ask for confirmation that the person is in fact the name or names on the account. Upon confirmation the data from the file will be put into the proper places in the script include amount due. Then allow the o tion to make a hone a ment, at which time all (VPS) services a 1 By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 2010 to September 30, 2011 at the unit pricing proposed in this notice. At the end of this period, the agreement may be renewed with reviews by both parties. The agreement may be terminated by either party with 120 day written notice. The signatures below indicate acceptance of the agreement. M a -~.-~ 8/CLING DOCUMENT SPECIALISTS Acceptance for: Signature Date /0 ' ~Z~/U Please Type or Print Authorizing Party Name ~~ ~~~~ Acceptance for: Billing Document Specialists Signature Date: 09/09/2010 r YHOUI,'C1'S & tiEKVIC~S Good tier voa. Gard fur Idaho. a 4