HomeMy WebLinkAboutProfessional Services Agreement with Dawneen BlakesleeS ~
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AGREEMENT
THIS AGREEMENT, made and entered into this 6th day of
1998, and the between the CITY OF MERIDIAN, A MUNICIPAL
CORPORATION OF THE State of Idaho, party of the' first part,
hereinafter called the "CITY", and DAWNEEN A. BLAKESLEE, doing
business as BLAKESLEE & ASSOCIATES, party of the second part,
hereinafter called the "BLAKESLEE", whose address is 508 Cashmere
Drive Boise, Idaho, 83702.
NOW, THEREFORE, IT IS HEREBY AGREED AS FOLLOWS:
BLAKESLEE sent a letter to the CITY, dated December 19, 1997,
and received by the CITY on December 22, 1997, describing her
program titled, "ATTITUDES IN A QUALITY SERVICE ORGANIZATION",
which is attached hereto and .incorporated herein by this
reference. The letter sets for duties BLAKESLEE generally
intends to do for the CITY and the amount of consideration she is
to be paid, which is the sum of TEN THOUSAND AND NO/100 DOLLARS
($10, 000.00) .
The CITY is entering into this AGREEMENT because it desires
to have BLAKESLEE perform those duties set forth in her letter and
agrees with the contents of the letter.
CITY and BLAKESLEE agree to the terms contained in the letter
incorporated herein and it is agreed that the letter is not
AGREEMENT Page - 1
specific as to what duties BLAKESLEE will perform for the CITY and
the CITY may request BLAKESLEE to perform other duties. This
AGREEMENT may be amended to incorporate changes desired by either
party and agreed to by the other party.
DATED This ~~~
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day of January, 1998.
CITY OF MERIDIAN
apps by City Council 1-6-98
RT D. CORRIE, MAYOR
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WILLIAM G. BERG, JR ~ CITY CLERK
DAWNEEN A. BLAKESLEE
AGREEMENT Page - 2
STATE OF IDAHO,)
County of Ada.
ss.
On this ~ day of r 1998, before me, the
undersigned, a Notary Public in a d for said State, personally
appeared ROBERT D. CORRIE and WILLIAM G. BERG, JR., known to me to
be the Mayor and City Clerk of the CITY of Meridian, Idaho, and
who executed the within instrument, and acknowledged to me that
the City of Meridian executed the same.
IN WITNESS WHEREOF, I have
my official seal the day and year
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STATE OF IDAHO,)
hereunto set my hand and affixed
first above written.
PUBLIC FOR IDAHO
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County of Ada, ) _ ,
On this day of ~T I~~~ 1998, before me,
the undersigned, a Notary Public in and for said State, personally
appeared DAWNEEN A. BLAKESLEE, known, or proved to me, to be the
person who executed the said instrument
IN WITNESS WHEREOF, I have hereunto set my hand and affixed
my official seal, the day and year in this certificate first above
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AGREEMENT Page - 3
BLAKESLEE & ASSOCIATES
December 19, 1997
Will Berg
City Clerk
City of Meridian
33 E. Idaho
Meridian, ID 83642
Dear Mr. Berg,
RECEIVED
OEC 2 21997
(7th 0~ ~i~ID~AN
Excellence in customer service is the key to any successful organization in the '90's. I
welcome the opportunity to work with the City of Meridian employees with my program
"Attitudes in a Quality Service Organization". A program that will enhance your
organizations' skills to attaining that key.
Enclosed is my contract including the topic outline for the program and a fee schedule. It
is important to remember that I will customize my program to what is the "heartbeat" of
those that attend. The process focuses on the "attitude" of each employee and the
importance that attitude plays in giving each and every customer quality service at each
and every point of contact.
Quality customer service is an attitude not a technique. My program specializes in Quality
Customer Service for the:
• Inner customer--how we take of care ourselves and the choices we make that effect
our attitudes everyday; how we each handle change, risk, innovation and diversity in
the work environment
• Internal customer--how our attitude effects the relationships of cooperation and team
work with our fellow employees which in turn will make or break the effectiveness of
our customer service processes with the External customers-which in turn effects the
success of the organization.
This program focuses on the "attitude" of each employee and supervisor and the
importance that attitude plays in giving each and every customer quality service at each
and every point of contact. The purpose is to increase the participant's awareness in the
role that they each play in the success of the operations. The success of that role is
dependent on each one's commitment to the quality of the customer service they
consistently deliver to their customers on a daily basis.
This is an upbeat program presented in a positive environment that encourages an open
communication atmosphere. The program is designed to stimulate the thinking, feeling,
and action of each participant. There will be a greater sense of personal value, a. deeper
508 Cashmere Drive • Boise, Idaho 83702 • (208) 345-4133
understanding and buy-in to what is necessary for their organizational mission: This is an
opportunity for participants to review, learn and, therefore, apply the skills that are
necessary to motivate, to their highest potential, the individual and groups that each
person is responsible for working with in the future.
I look forward to getting started on this project. The first-step is to set training dates so I
can get them on my calendar. At this time I have openings in late February and early
March for the first phase of the training. I would be happy to discuss any of this
information in more detail with you. Please call me at 208-345-4133. I realize you will
want to draft your own contract for me to sign. The following information will give you
the necessary details for that contract. Thank you, again, for this opportunity. I look
forward to hearing from you soon.
Best regards,
~•
Dawneen A. Blakeslee
President, Blakeslee & Associates
cc: Mayor Bob Come
Councilman Ron Anderson
Councilman Glen Bently
Councilman Keith Bird
Councilman Walt Morrow
Councilman Charlie Roundtree
Councilman Ron Tolsma
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"ATTITUDES IN A QUALITY SERVICE ORGANIZATION"
TRAINING PROGRAM
Preuaration
• Personal interviews with supervisors, selected employees, contractors, sub-
contractors, architects, developers etc... an assortment of professional people that
work with your process and people on a daily basis
• Development of the workbook for participants to use in the program
• Confidential questionnaire given to each participant to be sent to Blakeslee &
Associates for review and preparation of the seminar.
• Summary of information from questionnaires provided after the seminars.
Seminar Tonics for the Initial Program
• The "Quality Customer Service Attitude"- its meaning in relationship to each
individual's job, to the organization and to the customer
• Harnessing the dynamics of change: understanding change and the resistance to it
• Realization and application of the positive aspects of change
• Understanding WHO your "customer" is -the external and internal customer
• The needs and expectations of your customers -- the customer's perception of
trust and value in quality customer service
• How the right attitude effects your ability and effectiveness in the work place
to provide quality customer service
• Positive and Negative qualities of a service provider
• The impact, importance and identification of the "Moments of Truth" in your
organization
• The value of excellent communication and listening skills with your customer
• Handling opportunities and challenges with the customers
• The effective Service Strategies of your organization
• The Service Delivery Standards of your organization