HomeMy WebLinkAboutLetter from Dawneen Blakeslee
. RECEIVED
MAR - J 2003
" 811f!COfl Meridian
"" ark Offtoø
Blakeslee & Assoeiøtes.
PO Box 2592, Boise, Id 83701
. 2O8-345-4133;dabtime@mindspring.com
Feb1)Jary 21, 2003 .
Mayor Robert Come
Council President Tammy de Weerd
33 E. Idaho Avenue
Meridián, ID 83642
Dear Mayor Come and Council President de Weerd,
It haS now beèn 5 moDtbs since the reWtts of the Meridian City 'Customer Service Project were
turned over to the perspective departments to utilize in strengthening and improving their ,
service. It is time to implement the next, step in the process---a formal internal renew-up to see:
. . How the two departments are doing with all the information that they received. .
. Wbat new processes they have developed.
. What kinds of chaQenges have occurred.
. What customer service training is still needed.
. What bas been the response to them &om their customers.
I want do this process by personal interviews with the tlirectors and managers plus a confidential
questioll JllÏre to each employee of the department' so that they can give us a candid perspectivè
of what is happening. The feswtl of the interviews ~d survey would he distnbuted and
discussed with the City Council. I want to, also, meet with each department as a whole and
discuss the results and do necessary training as I did in the past.
Since we and your customers have discussed the need to follow-up with the same
questionnairefmterview process with the same 109 external customers, probabiy starting this late
summer or early Fall, it is essential to get candid feedback ftom your employees now to see what
prògreSs is being made or what ad.iu.stments need to be done if necessary. .
I would like to meet and discuss how this would occur. The total inveStment financially would
depend on what work is chosen i.e. how many employees/managers are included in the survey
and. personal interview process and if the results would require additional training.'
Please let 'me know What you think of this proposal. We could q¡eet to discuss it in much more
detail then I could project the cost-filctor. I wiD be out-of-towe until March 3 but would like to
meet with You that week if at all possible so we can get the ball rolling on this. I have flexibility
in my schedule on 315,6,7 so please let me know what wiD be conv8llient for you.
Best regards,
~.
Blakeslee &. Associates
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