HomeMy WebLinkAboutUtility Billing Customer Services Page 1
Memo
To: C. Jay Coles, City Clerk
From: Keith Watts, Purchasing Manager
CC: Karie Glenn
Date: 11/30/2016
Re: December 6 th City Council Meeting Agenda Item
The Purchasing Department respectfully requests that the following item be placed on the
December 6 th City Council Consent Agenda for Council’s consideration.
Award of Agreement Renewal for “UTILITY BILLING CUSTOMER SERVICES” to
Billing Document Specialists for the Not-To-Exceed approved budget amount of
$272,000.00.
Recommended Council Action: Approval of Agreement Renewal on a unit
price basis for the Not-To-Exceed budget amount of $272,000.00.
Thank you for your consideration.
City of Meridian
Purchasing Dept.
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CUSTOMER SERVICE
AGREEMENT RENEWAL
with
City of Meridian
THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter referred to as BDS,
located at 915 Main Street, Suite 300, Caldwell, Idaho 83605, a corporation organized under the laws of the State of
Idaho and City of Meridian, hereafter referred to as CLIENT. This agreement shall be subject to the following outlined,
terms and conditions:
Summary of Services:
Statement
Processing
First Page 0.18 each Includes print, fold & Insert, # 10 Double window
& tinted # 9 return envelope
Additional Pages 0.13 each Merged like names or names & addresses to save
postage up to 7 pages per envelope
Manual Files 0.21 each merged mailings over 7 pages to flat envelopes
fast forwarding
5.50 -
7.50 Per Data File UPSP NCOA moved address changes, including update
reports and opt out options. Cost depending on file size
Postage 0.38 each average USPS postage at cost for all mailings
Lockbox Services:
Postings 0.095 per transaction Receive mail, open, scan, post to the web, electronically
deposit funds and create import file to A/R
Web postings 0.01 each Post pdf images of the billing statements to the BDS
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Admin Web site / on line payment site.
On line bank check 0.15 per transaction Set up programming with each processor to receive
data files of transactions, previously received as
paper checks, processor then ACH deposits the fund
direct to the Bank.
Shredding 10.00 month BDS has all checks and documents shredded per
regulations.
P O Box Rental at cost 6 month rental on UPSP P O Box for receipt of payments
Maintenance 150.00 month Maintenance for on line web and OTC payment
solutions.
Processor Fees Nxgen / Authorized.net will invoice the City
direct to all processing fees for Credit Cards.
Profit Stars / Jack Henry Associates will bill the
City direct for all check processing fees. BDS will
be the direct customer service link to these processors.
BILL INS99CLIMENT SPECIALISTS
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N/C N/C
phone payments
BDS will program a dedicated phone number for Client's customers to call
Inbound ( VPS )
to check balances, leave messages and or make credit card payments. This
Per call for balances and messaging
is a touch and voice activated system. Import files and posting of payment
without payment transactions
$0.25 $0.25 to the Admin Web Site details by customer search and reporting the same
as all other payment services.
Per call payment transaction
$35 $35 Some Client are passing on the per transaction fee to the customers, BDS
advised the user that the fee will apply and totals the amount due. The
fees
are separated from the payments in the import file so that only the amount
due is post to the account.
LOCKBOX SERVICES: BDS agrees that there are no changes in the lockbox services from the previously dated contracts for the period of this agreement.
This agreement is subject to the terms and conditions of the original agreement dated 10/01/2006.
By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 2016
to September 30, 2017 at the unit pricing proposed in this notice. At the end of this period, the agreement may be
renewed with reviews by both parties. The agreement may be terminated by either party with 120 day written notice.
The signatures below indicate acceptance of the agreement.
Acceptance for:
City of Meridian
Signature
Date,
Please Type or Print Authorizing Pai tyFName
Acceptance for:
Billing Document Specialists
Signature
Date: 10/20/2016
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BIL[INBOaLYINENlSPECdUSTS
AGREEMENT FOR PROFESSIONAL SERVICES
THIS AGREEMENT, made this f day of 2006, by and
between the City of Meridian, a municipal corporation organized under the laws of the State of
Idaho (by and through its Utility Billing Office), hereinafter referred to as "CITY", and Valli
Information Systems, Inc doing business as Billing Document Specialists, hereinafter referred to
as "BDS", 915 Main Street, Suite 300, Caldwell, Idaho 83605, a corporation organized under the
laws of the State of Idaho.
12-9 D16 I F -i *11
1. Whereas, the City of Meridian provides utility billing services for water, sewer,
and garbage services; and,
2. Whereas, the City desires to facilitate the provision of those services by utilizing
the professional services of BDS; and,
3. Whereas, the City and BDS have agreed upon the terms and conditions under
which BDS will provide timely and accurate billing processing services at a fair
and reasonable price.
NOW, THEREFORE, the parties hereto agree as follows:
1. Scope of Services: BDS shall perform all services, and comply in all respects, as
specified in the document titled "Utility Billing Lockbox Scope of Services" a
copy of which is attached hereto as Exhibit "A" and incorporated herein by this
reference, together with any amendments that may be agreed to in writing by the
parties.
2. Time of Performance: This agreements all become effective upon execution by
both parties, and shall expire on ge 2007 unless earlier
terminated or extended.
Indemnification and Insurance:
a. Indemnification. BDS shall indemnify and save and hold harmless CITY
from and for any and all losses, claims, actions, judgments for damages, or injury
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6/11INN DOCUMENT SPECIAL /STS
to persons or property and losses and expenses caused or incurred by BDS, its
servants, agents, employees, guests, and business invitees, and not caused by or
arising out of the tortious conduct of CITY or its employees.
b. Insurance. BDS shall maintain, and specifically agrees that it will
maintain, throughout the term of this Agreement, liability insurance, in which the
CITY shall be named an additional insured in the minimum amount as specified
in the Idaho Tort Claims Act set forth in Title 6, Chapter 9 of the Idaho Code.
The limits of insurance shall not be deemed a limitation of the covenants to
indemnify and save and hold harmless CITY; and if CITY becomes liable for an
amount in excess of the insurance limits, herein provided, BDS covenants and
agrees to indemnify and save and hold harmless CITY from and for all such
losses, claims, actions, or judgments for damages or liability to persons or
property. Additionally, BDS shall maintain Workers Compensation Insurance, in
the statutury limits as required by law.
C. Certificate of Insurance. BDS shall provide CITY with a Certificate of
Insurance, or other proof of insurance evidencing BDS's compliance with the
requirements of this paragraph and file such proof of insurance with the City. In
the event the insurance minimums are changed, BDS shall immediately submit
proof of compliance with the changed limits. Evidence of all insurance shall be
submitted to the City Clerk with a copy to Meridian City Accounting, 33 East
Idaho, Boise, Idaho 83642.
4. Independent Contractor: In all matters pertaining to this agreement, BDS shall
be acting as an independent contractor, and neither BDS nor any officer,
employee or agent of BDS will be deemed an employee of CITY. The selection
and designation of the personnel of the CITY in the performance of this
agreement shall be made by the CITY.
5. Compensation: For performing the services specified herein, CITY agrees to
pay BDS as described in Exhibit "A."
6. Method of Payment: BDS will invoice the City of Meridian Accounting
Department at 33 East Idaho, Meridian, ID 83642 directly for all current amounts
earned under this Agreement at the end of each month. The CITY will pay all
invoices within thirty (30) days after receipt.
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7. Notices: Any and all notices required to be given by either of the parties hereto,
unless otherwise stated in this agreement, shall be in writing and be deemed
communicated when mailed in the United States mail, certified, return receipt
requested, addressed as follows:
City of Meridian
33 E. Idaho Street
Meridian, Idaho 83642
BILLING DOCUMENT SPECIALISTS
915 Main Street, Suite 300
Caldwell, Idaho 83605
Either party may change their address for the purpose of this paragraph by giving
written notice of such change to the other in the manner herein provided.
8. Attorney Fees: Should any litigation be commenced between the parties hereto
concerning this Agreement, the prevailing party shall be entitled, in addition to
any other relief as may be granted, to court costs and reasonable attorneys' fees as
determined by a Court of competent jurisdiction. This provision shall be deemed
to be a separate contract between the parties and shall survive any default,
termination or forfeiture of this Agreement.
9. Time is of the Essence: The parties hereto acknowledge and agree that time is
strictly of the essence with respect to each and every term, condition and
provision hereof, and that the failure to timely perform any of the obligations
hereunder shall constitute a breach of, and a default under, this Agreement by the
party so failing to perform.
10. Assignment: It is expressly agreed and understood by the parties hereto, that
BDS shall not have the right to assign, transfer, hypothecate or sell any of its
rights under this Agreement except upon the prior express written consent of
CITY.
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11. Discrimination Prohibited: In performing the Services required herein, BDS
shall not discriminate against any person on the basis of race, color, religion, sex,
national origin or ancestry, age or disability.
12. Reports and Information: At such times and in such forms as the City may
require, there shall be furnished to the City such statements, records, reports, data
and information as the City may request pertaining to matters covered by this
Agreement.
13. Audits and Inspections. At any time during normal business hours and as often
as the City may deem necessary, there shall be made available to the City for
examination all of BDS's records with respect to all matters covered by this
Agreement. BDS shall permit the CITY to audit, examine, and make excerpts or
transcripts from such records, and to make audits of all contracts, invoices,
materials, payrolls, records of personnel, conditions of employment and other data
relating to all matters covered by this Agreement.
14. Publication, Reproduction and Use of Material. No material produced in
whole or in part under this Agreement shall be subject to copyright in the United
States or in any other country. The CITY shall have unrestricted authority to
publish, disclose and otherwise use, in whole or in part, any reports, data or other
materials prepared under this Agreement.
15. Compliance with Laws. In performing the scope of services required hereunder,
BDS shall comply with all applicable laws, ordinances, and codes of Federal,
State, and local governments.
16. Changes. The City may, from time to time, request changes in the Scope of
Services to be performed hereunder. Such changes, including any increase or
decrease in the amount of BDS's compensation, which are mutually agreed upon
by and between the CITY and BDS, shall be incorporated in written amendments
to this Agreement.
17. Termination. If, through any cause, BDS, its officers, employees, or agents fails
to fulfill in a timely and proper manner its obligations under this Agreement,
violates any of the covenants, agreements, or stipulations of this Agreement,
falsifies any record or document required to be prepared under this agreement,
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engages in fraud, dishonesty, or any other act of misconduct in the performance of
this contract, or if the City Council determines that termination of this Agreement
is in the best interest of CITY, the City shall thereupon have the right to terminate
this Agreement by giving written notice to BDS of such termination and
specifying the effective date thereof at least fifteen (15) days before the effective
date of such termination. BDS may terminate this agreement at any time by
giving at least sixty (60) days notice to CITY.
In the event of any termination of this Agreement, all finished or unfinished
documents, data, and reports prepared by BDS under this Agreement shall, at the
option of the CITY, become its property, and BDS shall be entitled to receive just
and equitable compensation for any work satisfactorily complete hereunder.
Notwithstanding the above, BDS shall not be relieved of liability to the CITY for
damages sustained by the CITY by virtue of any breach of this Agreement by
BDS, and the City may withhold any payments to BDS for the purposes of set-off
until such time as the exact amount of damages due the CITY from BDS is
determined. This provision shall survive the termination of this agreement and
shall not relieve BDS of its liability to the CITY for damages.
18. Construction and Severability. If any part of this Agreement is held to be
invalid or unenforceable, such holding will not affect the validity or enforceability
of any other part of this Agreement so long as the remainder of the Agreement is
reasonably capable of completion.
19. Entire Agreement. This Agreement contains the entire agreement of the parties
and supersedes any and all other agreements or understandings, oral of written,
whether previous to the execution hereof or contemporaneous herewith.
20. Applicable Law. This Agreement shall be governed by and construed and
enforced in accordance with the laws of the State of Idaho, and the ordinances of
the City of Meridian.
21. Approval Required. This Agreement shall not become effective or binding until
approved by the City of Meridian.
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HV IN6000UMENT SPECIALISTS
VALLI INFORMATION SYSTEMS, INC
dba BILLING DOCUMENT SPECIALISTS
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•: • PRESIDENT
CITY OF MERIDIAN
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Attest:
WILLIAM G. BERG,
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Utility Billing Lockbox
Scope of Services
Exhibit A
Summary of Services
A. BDS shall provide lockbox mail collection services, including timely
deposits and efficient processing of remittances for the City's utility
payments.
B. BAS shall provide daily electronic transfer, including:
a. Transmit a data file transfer to City by 5 pm on each banking day.
b. Return all payments and stubs relating to exceptions to the City.
C. Payments shall be transferred by electronic file.
C. BDS shall collect incoming mail from the Post Office Box in Caldwell
specified by City the morning of each banking day.
D. BDS shall open envelopes, remove and inspect the enclosures, match
check amounts to invoices, batch and process payment with exceptions
batched and processed separately. Exceptions shall be scanned and sent
back to City and all money shall be deposited to bank in separate deposit.
E. BDS shall scan all processed checks and payment coupons, scan all
documents, and house them on vendor server. The City of Meridian shall
have access to scanned documents via a secure web site and access to
deposit slips and the remit report via e-mail by 5 p.m. on the same
business day as the pickup of payments. Other non -transaction input
documents, deposit slips, unmatched input documents, correspondence etc
shall be forwarded to the City by noon of the day following the
transmission of the reports.
F. BDS shall deposit all receipts daily by Spm on the same banking day as
received, to the bank account specified by the City. If the specified bank
has ACH capability, BDS will work with them to transmit deposits
electronically.
2. System Specifications for Electronic Transfers
A. Capability to transmit data files to City in fixed record length ASCII text
format. Transmission deadline shall be no later than 5 pm for the same
day's transactions. The City is responsible for notifying BDS if the file is
not received.
Utility Billing Lockbox Scope of Services - Page 1 of 4
B. Notify Utility Billing per e-mail by 5 p.m. when files are transmitted and
ready for processing by the City.
C. Entire transmission process shall take no longer than 1 hour each, per day,
including notifications to City.
D. There shall be no differentiation between handling of delinquent accounts
and regular payments.
E. The following are the data requirements for the lockbox vendor for each
payment received:
a. Utility Billing Account Number
b. Dollar amount remitted for this account number
C. Date input
d. Bill to name
e. Identification of any name or address changes
f. Dollar amount of invoice
F. Batch Identification. Clearly label each bundle of source documents
whether payments or exceptions to identify:
a. Unique ID number
b. Total dollar amount of each batch
C. Total number of items in each batch
G. Daily Reports. A daily printed or electronic report showing the following
items:
a. Utility Billing account number
b. Bill to name
C. Dollar amount remitted to the corresponding account number
d. Batch totals together with batch ID
e. Grand total of all accounts remitted balanced to the total of all
related invoices
f. Any customer notations or comments on the return stub to be
returned to the City.
H. DDS shall provide proof of redundancy in equipment and personnel and
contingency plans to provide uninterrupted service.
I. Mail Processing. Mail shall be retrieved Monday through Friday at 8 am.
Saturday mail to be retrieved at Monday pick-up. Holiday mail to be
handled on the next business day.
Utility Billing Lockbox Scope of Services - Page 2 of 4
J. Staffing. Adequate staff shall be on hand and cross trained to
accommodate varying workload for lock box service. Within the 3
divisions that make up Valli Information Systems, Inc., dba BDS there
shall be significant number of personnel maintained with experience in
bookkeeping and/or accounting. All of these personnel shall be cross -
trained in the correct procedures for working with the City of Meridian
lockbox project. Necessary staff shall be configured on a daily basis
depending upon the volume of mail/receipts received. A 3 -person
processing team shall always be involved, as well as a supervisor. This
shall provide the necessary personnel to maintain appropriate security at
all times.
K. Currency and coin control. In the event that cash is received, it shall be
posted in a log when the envelope is opened; with a secondary initial
signifying that cash amount noted is correct. A copy of the log shall be
mailed electronically to City of Meridian along with the deposit slip
copies in the afternoon.
3. Payment Processing
A. Three positions shall be employed by BDS to assure dual control.
Position I shall open envelopes and run tapes on checks in multiples of 95-
100. Position II shall be responsible for scanning and posting checks to
appropriate customer accounts, assuring that totals on tapes match batch
totals. Position III shall prepare deposit slips, assuring balance to tapes
and daily batch reports, take deposits to bank, scan bank receipt to be sent
with data transfer, and send reports to the City of Meridian.
B. The main 3 positions shall be as noted above. If an exception item is
found in an existing batch (example: an online payment with an incorrect
account number), the item shall be noted on the tape with an "E" and the
total on the tape corrected. The documents shall also require initials of the
person that pulled the item as an exception item and their supervisor. This
will provide a documentation trail and shall preserve the integrity of dual
cuntrul. Daily balance reports shall be e-mailed prior to 5pai to confirm
deposit amounts. Deposit slips and bank receipts shall be scanned and e-
mailed prior to Spm.
C. Out of balance conditions shall be researched and corrected daily.
D. Exception items shall be scanned and deposited as separate batch from
routine receipts. Appropriate measures shall be taken to assure that they
cannot be posted as normal payment/receipt.
Utility Billing Lockbox Scope of Services - Page 3 of 4
E. Other non -transaction input documents, deposit slips, unmatched input
documents, correspondence or other related documents shall be forwarded
to the City by noon of the day following the transmission of the reports as
desired.
4. Disaster Recoyery
In the case of an automated equipment or system failure the attached Disaster
Contingency Recovery Plan shall be applicable.
5. Qualit
List and describe internal quality standards including:
A. Scanner shall endorse backs of checks with bank name and account
number of the City of Meridian.
B. All data to be transmitted to City of Meridian prior to 5pm daily
C. Check copies and deposit slips will be filed for viewing on secure web
site, no transmission is necessary. E-mails of daily reports shall have
confirmation receipt requested to assure receipt by City of Meridian. Any
information sent by e-mail shall also be sent with a system -generated
delivery receipt.
D. Scan quality of all documents will be clear and legible.
E. BDS shall investigate errors internally to see what the cause may have
been, check processes and documentation and conduct training if needed
to prevent future errors.
6. Charges.
A. OCR Scan Transaction Fee
$0.14
Web Access per statement
$0.01
Image CD-ROM (optional)
$25.00
PO Box Fees (semi-annually)
$65.00
Courier Fees
TBD
Miscellaneous Copies
$.20
B. Lock Box Rental Charge. #4 Post Office box (dimensions l Ow x I I x
14d) at a cost of $65 semi-annually. If day's mail should exceed capacity
of box, excess shall be put in tub and held for pick up per notice in PO
Box.
Utility Billing Lockbox Scope of Services - Page 4 of 4
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BILLING DOCUMENT SPECIALISTS
CUSTOMER SERVICE AGREEMENT
With City of Meridian
THIS AGREEMENT is made by and between BILLING DOCUMENT
SPECIALISTS, hereafter referred to as BDS, and City of Meridian. hereafter
referred to as CLIENT and shall be subject to the following outline, terms and
conditions:
THE SERVICE
E Payments:
BDS to provide a link from the Clients web site to a credit or debit card payment
site. The Client is to set up the merchant account and notify their customers that
the site is available. BDS will assume no fees or charges for the Merchant
Account.
BDS will provide a link on the Client's Web site where the user can signup,
matching account number, and name to the Client's data base. The user must
have a valid email address for confirmation of password or to replace lost
passwords.
The user ID will be the account number with personal passwords to assure
payments are credited to the correct account. The web site will be updated upon
receipt of the City's statement files. The current & past due amounts will show
separately on the payment screen when the user opens the account. Once a
payment has been processed the data base will update the information on the
user's screen. When a new statement file is received by the City the data base will
update to the current statement information. The city will have access to the site
during the day to review payments submitted that are not necessarily confirmed.
To confirm payment acceptance the City will need to access the merchant account
site that processes the payments.
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11111ING DOCUMENT SPECIALISTS
BDS will make every effort to design the site to reduce double posting from the user
submitting a payment more than once. Any double payments will be handled by
the Client through their merchant account.
The City can access a report file of all transactions that will be in a format that will
update their receivables at any time. This data base will then be automatically
archived and a new report file will be created. The City can review the archived
data at any time.
E Statements:
Using the same sign up link there will be a choice for the users to have their City
billings sent via email. When the statements are processed the user will receive an
email that their statements are available to view, The email will contain a link that
will take them to their a statement which will offer a printable reproduction of the
mailed out format. Once they have made the selection BDS will flag those account
numbers and when the City submits a new file BDS will tag those so that hard copy
statements will not be produced or mailed. This will reduce the City's costs per unit
sent via email as they will only be invoiced the unit listed below.
TERMS and CONDITIONS
The Tech Support group will be available to provide technical assistance to you
through the toll free customer service center from 8:00am to 5:00pm (mountain
time), Monday through Friday on all business days.
The Billing Document Specialists service will create the initial web design and setup
for a one time charge of $3000.00. The client will be involved in the custom design
and BDS will make every effort to match all reasonable requests.
The user set up and maintenance of the web site and transaction at a monthly
charge of $75.00. E Statements will be processed at a unit price of $.25.
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The term of this agreement shall be for a period of 6 months from the date of final
acceptance of the web design by the city. At the end of this period the agreement
may be renewed with review by both parties. The agreement may be terminated by
either party with 120 days written notice. The signatures below indicate acceptance
of the agreement.
Acceptance for:
City of Meridian
Signature
Please Type or Print Authorizing Pa
Acceptance for:
Billing Document Specialists
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Billing Document Specialists
CUSTOMER SERVICE AGREEMENT
THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter
referred to as BDS, and
• Facility Name: City of Meridian
• Facility Address: 33 East Idaho Street
• Facility City,State & Zip: Meridian, ID 83642
• Facility Phone Number: 208-888-4438
• Facility Fax Number: 208-887-4813
• Facility Primary Contact Person: JayCee Holman
hereafter referred to as CLIENT and shall be subject to the following outline, terms and conditions:
THE OUTLINE
Your facility goes through the normal patient statement process but instead of directing the patient
statement to the local system printer, a text or data file is created and submitted by modem to the
Billing Document Specialists Bulletin Board. This bulletin board can be accessed through a toll free
phone # or transferred through the Internet. A unique password and account name used by you
identifies the facility, your format of choice, and other client -specific details. You can process and
submit as many documents as you like and as frequently as you like.
When BDS receives the statement file (text or data) the statement is produced and mailed within
24 hrs. Billing Document Specialists prints a first generation laser document on a two-color or four
color document including a payment return envelope, folds and seals the document, and mails
them first class, all within one business day.
A report is then produced for each transmission detailing the number of statements processed.
This will be returned to the client via fax, or can be retrieved by the client via modem through the
Bulletin Board.
The whole process requires minimal effort on your part. A better quality statement is produced at a
savings to your facility. No more statement runs, materials management, separating, bursting,
folding, stuffing, stamping, and delivery to the post office.
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TERMS and CONDITIONS
The Service group will be available to provide technical assistance to you through the toll free
customer service center. Technical assistance is available from 8:00am to 5:00pm (mountain
time), Monday through Friday on all business days.
The Bulletin Board Center is open 24 hr. a day, 7 days a week and the client can transmit the
documents as they desire. We will process your documents on a daily, weekly, bi-weekly, monthly,
quarterly, or annual basis.
Special handling of individual statements may be requested by the client for a variety of reasons
(e.g., pulling a specific statement from a batch). This request may be accommodated as requested
at a special pricing to be quoted by BDS at the time of the request.
BDS will bill client for services on a per batch run. Client agrees to pay BDS within 10 days of
invoicing for services. Any batches transmitted to BDS for processing, while there is an unpaid
delinquent balance, will be held by BDS until account balance has been brought current, unless
other arrangements have been made and documented as acceptable between both parties.
The Billing Document Specialists will be provided at a contract price of $0.515 per piece to
Customer. All additional images will be charged at a contract price of $0.15 per image. Special
Inserts may also be included at prices to be negotiated depending upon quantity and
specifications.
Optional Services:
Manual Large Files:
For files exceeding 7 pages the images will be billed out at $-015 processing plus, $.024
for the large flat envelope plus actual postage.
Inserts:
Pre printed inserts that the client provides can be inserted at $.01 for Folding and
$.01 for stuffing. Provided inserts must be approved by BDS and delivered to BDS
48 hours before the batch for which they are to be inserted and will be billed for either
or both of the folding and stuffing charges that apply. BDS can custom print the
inserts in either full color or BNV on specified paper stock. Pricing will vary depending
on specifications.
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HEINOMEHMENT SPECIALISTS
After customer has approved the layout and site has gone live with transmissions any
programming requests after this point may be billed out at our normal programming rates. This
does not include simple cosmetic or data changes such as phone numbers or addresses.
In the event that any information processed on behalf of Client by BDS is not accurate, and such
inaccuracy causes the processed data to be unacceptable as a finished product, BDS will re-
process such data at no additional charge, and no other liability is Implied. It Is expressly
understood and agreed that BDS shall not be liable or responsible for any damages resulting in the
delay in the processing of data or resulting from any unacceptable finished product processed by
BIDS. BDS's liability hereunder shall be limited to the additional cost it incurs in re -process the
mishandled data. BDS makes no other warranty expressed or implied for its services hereunder.
The term of this agreement shall be one (1) year from the date of its signing. At the end of this
period, the agreement may be renewed with reviews by both parties. The agreement may be
terminated by either party with 120 day written notice. The signatures below indicate acceptance
of the agreement.
Acceptance for:
City of Meridian
Mayor -
A09rVV-Cd 6(1
Attest:
William G. Berg, Jr., City lerk
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Acceptance for.
Valli Information Systems, Inc.
dba Billing Document Specialists
Robert O. JenkiWs, President
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