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HomeMy WebLinkAbout04-434 CARE Statement RESOLUTION NO. 04-~ BY: Kef/It /J-ir cú A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MERIDIAN MAKING CERTAIN FINDINGS TO ADOPT A CARE STATEMENT (CUSTOMER SERVICE, ACCOUNTABILITY, RESPECT, EXCELLEENCE) FOR THE CITY OF MERIDIAN. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF MERIDIAN, IDAHO: WHEREAS, the Mayor and Council have the authority [pursuant to Lc. § 50-302] to establish resolutions not inconsistent with the laws of the state of Idaho as may be expedient, in addition to the special powers therein granted, to maintain the peace, good government and welfare of the corporation and its trade, commerce and industry; and WHEREAS, the Mayor and Council have deemed it expedient and in the best interests of the City of Meridian, pursuant to Idaho Code 63-1311(a), to establish a CARE Statement for values for customer service for the City of Meridian. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF MERIDIAN, IDAHO as follows: SECTION 1: ADOPTION OF THE CARE STATEMENT: The CARE Statement for the City of Meridian, is hereby approved, established and authorized to be as follows: Customer Service We will respond to customers in a genuine, positive, and timely manner. Interactions will be solution-oriented, where staff meets and exceeds expectations by listening to customers and following through on their concerns. Accountability We understand our role in the organizational team, know our jobs, and accept that each of us is responsible for our own work, choices, and actions. RESOLUTION ADOPTING A CARE STATEMENT PAGE 1 OF2 Respect We will be trustworthy and courteous. We honor and accept people with diverse opinions and backgrounds. Excellence We will be professional beyond the parameters of our job while being creative, innovative, flexible and adaptable to community needs. Care We provide our best for the community we serve. We will provide quality service to our customers and positive development of our staff that promotes and expects accountability, respect and excellence. SECTION 2: EFFECTIVE DATE. This Resolution shall be in full force and effect on the 25+1--. day of m~ ' 2004. PASSED BY THE COUNCIL OF THE CITY OF MERIDIAN, IDAHO, this 25th day of "rY\<Dj , 2004. - APPROVED BY THE MAYOR OF THE CITY OF MERIDIAN, IDAHO, this ~ day of ffilîJ ~ ,2004. Attest: RESOLUTION ADOPTING A CARE STATEMENT PAGE 2 OF 2 CERTIFICATE OF CLERK OF THE CITY OF MERIDIAN I, the undersigned, do hereby certify: - ~ 1. That I am the duly appointed and elected Clerk of the City of Meridian, a dulyiricorporated City operating under the laws of the State ofIdaho, with its principal office at 33 East Idaho, Meridian, Idaho. - 2. That as the City Clerk of this C~ I am the custodian of its records and minutes and do hereby certify that on the ~ day of I\\O-.u , 2004, the following action has been taken and authorized. ' A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MERIDIAN MAKING CERTAIN FINDINGS TO ADOPT A CARE STATEMENT (CUSTOMER SERVICE, ACCOUNTABILITY, RESPECT, EXCELLEENCE) FOR THE CITY OF MERIDIAN. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF MERIDIAN, IDAHO: WHEREAS, the Mayor and Council have the authority [pursuant to LC. § 50-302] to establish resolutions not inconsistent with the laws of the state of Idaho as may be expedient, in addition to the special powers therein granted, to maintain the peace, good government and welfare of the corporation and its trade, commerce and industry; and WHEREAS, the Mayor and Council have deemed it expedient and in the best interests of the City of Meridian, pursuant to Idaho Code 63-1311(a), to establish a CARE Statement for values for customer service for the City of Meridian. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND CITY COUNCIL OF THE CITY OF MERIDIAN, IDAHO as follows: SECTION 1: ADOPTION OF THE CARE STATEMENT: The CARE Statement for the City of Meridian, is hereby approved, established and authorized to be as follows: Customer Service We will respond to customers in a genuine, positive, and timely manner. Interactions will be solution-oriented, where staff meets and exceeds expectations by listening to customers and following through on their concerns. Accountability We understand our role in the organizational team, know our jobs, and accept that each of us is responsible for our own work, choices, and actions. Respect We will be trustworthy and courteous. We honor and accept people with diverse opinions and backgrounds. Excellence We will be professional beyond the parameters of our job while being creative, innovative, flexible and adaptable to community needs. Care We provide our best for the community we serve. We will provide quality service to our customers and positive development of our staffthat promotes and expects accountability, respect and excellence. SECTION 2: EFFECTIVE DATE. the .:;ì5~ day of "'~ ' 2004. : ss: STATE OF IDAHO, County of Ada, On this - day of , in the year 2004, before me a Notary Public, appeared WILLIAM G. BERG, JR., known or identified to me to be the City Clerk of the City of Meridian, Idaho, that executed the said instrument, and acknowledged to me that he executed the same on behalf ofthe City of Meridian. (SEAL) Notary Public for Idaho Commission Expires: Z:\Work\M\MeridianlMeridian 15360MlResolutions City Ha1l\2004\Cert Clk Adopting CARE Statment 05 14 04.do::