HomeMy WebLinkAboutRenewal Agreement with BDS for Customer Service for Utility BillingBose
BlL[1N600CUMENT SPECIALISTS
CUSTOMER SERVICE
AGREEMENT RENEWAL
with
City of Meridian
THIS AGREEMENT is made by and between BILLING DOCUMENT SPECIALISTS, hereafter referred to as BDS,
located at 915 Main Street, Suite 300, Caldwell, Idaho 83605, a corporation organized under the laws of the State of
Idaho and City of Meridian, hereafter referred to as CLIENT. This agreement shall be subject to the following outlined,
terms and conditions:
Summary of Services:
First Page
0.18
each
Includes print, fold & Insert, # 10 Double window
& tinted # 9 return envelope
Additional Pages
0.13
each
Merged like names or names & addresses to save
postage up to 7 pages per envelope
Manual Files
0.21
each
merged mailings over 7 pages to flat envelopes
fast forwarding
5.50 -
7.50
Per Data File
UPSP NCOA moved address changes, including update
reports and opt out options. Cost depending on file size
Postage
0.38
each average
USPS postage at cost for all mailings
Postings
0.08
per transaction
Receive mail, open, scan, post to the web, electronically
deposit funds and create import file to A/R
Web postings
0.01
each
Post pdf images of the billing statements to the BDS-11
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11
Admin Web site / on line payment site.
On line bank check
0.10
per transaction
Set up programming with each processor to receive
data files of transactions, previously received as
paper checks, processor then ACH deposits the fund
direct to the Bank.
Shredding
10.00
month
BDS has all checks and documents shredded per
regulations.
P 0 Box Rental
at cost
6 month rental on UPSP P 0 Box for receipt of payments
E statements
0.25
each
Customer who sign up for E statements, no paper
statement is created, email notification sent.
Maintenance
90.00
month
Maintenance for on line web and OTC payment
solutions.
Processor Fees
Nxgen / Authorized.net will invoice the City
direct to all processing fees for Credit Cards.
Profit Stars / Jack Henry Associates will bill the
City direct for all check processing fees. BDS will
be the direct customer service link to these processors.
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2
LOCKBOX SERVICES: BDS agrees that there are no changes in the lockbox services from the previously dated contracts for the period of this agreement.
This agreement is subject to the terms and conditions of the original agreement dated 10/01/2006.
By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 2015
to September 30, 2016 at the unit pricing proposed in this notice. At the end of this period, the agreement may be
renewed with reviews by both parties. The agreement may be terminated by either party with 120 day written notice.
The signatures below indicate acceptance of the agreement.
Acceptance for:
City of Meridian
Signature
Date
Please Type or Print Authorizing Party Name
/ R,mrnU Gil !✓
Acceptance for:
Billing Document Specialists
Date: 09/14/2015
eaOD=S a SERVICES
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Inbound Set up with Credit Card
Payments
N/C N/C
IVR Automated phone payments
BDS will program a dedicated phone number for Client's customers to call
Inbound ( VPS)
to check balances, leave messages and or make credit card payments. This
Per call for balances and messaging
is a touch and voice activated system. Import files and posting of payment
without payment transactions
$0.25 $0.25 to the Admin Web Site details by customer search and reporting the same
as all other payment services.
Per call payment transaction
$1.50 $1.50 Some Client are passing on the per transaction fee to the customers, BDS
advised the user that the fee will apply and totals the amount due. The
fees
are separated from the payments in the import file so that only the amount
due is post to the account.
LOCKBOX SERVICES: BDS agrees that there are no changes in the lockbox services from the previously dated contracts for the period of this agreement.
This agreement is subject to the terms and conditions of the original agreement dated 10/01/2006.
By signing below the Client will accept the extension of the services as detailed for the next fiscal year October 1, 2015
to September 30, 2016 at the unit pricing proposed in this notice. At the end of this period, the agreement may be
renewed with reviews by both parties. The agreement may be terminated by either party with 120 day written notice.
The signatures below indicate acceptance of the agreement.
Acceptance for:
City of Meridian
Signature
Date
Please Type or Print Authorizing Party Name
/ R,mrnU Gil !✓
Acceptance for:
Billing Document Specialists
Date: 09/14/2015
eaOD=S a SERVICES
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