HomeMy WebLinkAboutAgreement with ClimaTech for Software Support ServicesCORPORAT I OM
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Employee Owned I
Software Support Services
Agreement
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This agreement is between:
City of Meridian
33 E. Broadway Ave
Meridian, Idaho 83642
and
504 N. Phillippi Street 4107 SE International Way, Ste. 703
Boise, Idaho 83706 Milwaukie, Oregon 97222
208-377-9755 503-650-8482
800-660-9755 800-660-9755
The EnergyAdvantage Software Support Service includes the
following:
Telephone technical support
Tech support representatives are available in the Clima-Tech offices generally from 7
AM until 5 PM Mountain time or 6 AM until 4 PM Pacific time.
Available support includes:
✓ Assistance in trouble shooting control and equipment operations
✓ Verification of operation through simultaneous access (when remote access is
available).
✓ Examination of relational instances between equipment and data.
✓ Support to expand on classroom training for WebCTRL with real-time
opportunities.
Software Upgrades
Software upgrades are generally available from Automated Logic every 12 to 18
months. Within a few months of each release date a Clima-Tech technician will install
those upgrades on your server.
Upgrades will include:
✓ Installation of new WebCTRL software i
✓ Module driver updates
✓ Confirmation of full functionality
Labor and Material discounts for on-site service
When on-site service is required beyond the scope of this agreement, SSS customers
will receive a discount from our standard service labor rates for Engineering/Project
Management or for Control Technician. These discounts generally give a 10%-25%
discount from our standard labor rates. In addition, SSS customers will be able to
purchase ALC products at 20% off standard customer pricing.
Training Classes
SSS customers will have unlimited, tuition -free access to all WebCTRL training classes
offered in either of the Clima-Tech Training Centers, or remote class locations when
those are offered. These classes consist of a 3 -day Basic Training class that is offered
4-5 times per year and a 2 -day Advanced Training class that is offered 1 to 2 times per
year in each location. Standard tuition is $500 per person per day. Seats are available
on a first come/first served basis.
In addition to the standard contracted services, the following premium service
options are offered:
Energy Choices training
EnergyChoices training is offered to familiarize our customers with the language of energy. This class is
offered to those who wish to further their understanding of how energy works and how to analyze their
own systems to find better energy efficiency. The class is suitable for anyone in your organization that
has an interest in corporate sustainability. This class is not part of the standard WebCTRL training. It is
offered annually in each Clima-Tech Training location. The standard tuition is $495. SSS customers
receive a $100 discount.
SSS Premium — On-site days
On-site services by a qualified a controls technician / applications engineer will be
scheduled at the frequency agreed upon with the document. On-site services are
intended to maintain the integrity of the WebCTRL database and support requests for
the customers. SSS Agreement holders are provided with a logbook to note requested
system changes.
Typical on-site services include:
✓ Address any customer requests such as graphic modifications
✓ Verify that Virus Utility is up to date
✓ Run Locked Point Report and clear un -necessary locks
✓ Clean up Trend files. When indicated reconfigure Trends to reduce nuisance
occurrences
✓ Clean up Alarm files. When indicated reconfigure Alarms to reduce nuisance
occurrences
✓ Run Schedule Report and delete duplicate schedules
✓ Compress database — Access databases only
✓ Provide general review of Logic and Graphics — Cleanup as time allows.
✓ Make backups of database for customer and for storage on Clima-Tech server
Services will be provided in order of importance within the agreed upon time allocation.
If additional time is needed, the customer will be notified prior to service being provided
as additional charges may apply.
Agreement details
This agreement shall commence on 10/1/15 for a term of one year and shall be
renewed at customer direction with a new signed agreement each year. The customer
has the right to increase or decrease the number of scheduled days of on-site service
and the contract price shall be adjusted to reflect the desired change. Annual price
adjustments will be made to reflect credit for work done during the preceding year and
for changes in module count.
Clima-Tech Corporation shall not be liable for any delay in furnishing or failure to furnish
service due to fire, flood, strike, inability to obtain materials, or any other cause beyond
the reasonable control of Clima-Tech Corporation.
Clima-Tech Corporation liability for any secondary losses due to failure of the control
system shall be limited to $500. This limited liability shall be in force for any damages
resulting from or presumed to result from the operation, maintenance, or repair of the
control system or any controlled equipment referenced in this agreement.
Modifications to the terms of this agreement are identified on the last page of this document.
Terms: Annual services shall be paid in advance consisting of:
Standard Services $ 4,505.00
Credit for installations for previous 12 months $ 0
(not to exceed price for current year standard services)
Premium Services for 2 days $ 1,690.00
Total Annual Price $ 6,195.00
Acceptance of the provisions contained in this agreement
Owner Acce
By Date 1�
Printed Name: /a co
Our Acceptance:
Ciima-Tech C rporation
By Date 10/7/15
Printed Name: Randy Gathagan
Scheduled On -Site Services:
nnual Semi -Annually Quarterly Monthly Other
Other Conditions:
The following individuals are designated as the Owner's WebCTRL
Administrators. Clima-Tech staff can only accept directives for additions or
changes to user access from the WebCTRL Administrator.
Modifications to this agreement are as follows:
Owners initials Clima-Tech initials